Method for providing a phone conversation recording service

• US 6,987,841 B1
• Filed: 04/11/2003
• Issued: 01/17/2006
• Est. Priority Date: 11/08/2000
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Byers, Simon D., Katseff, Howard Paul, Kormann, David P., Purdy, Kermit Hal, Ramaswami, Vaidyanathan
• Primary Examiner(s): Escalante, Ovidio
• Application Number:
  US10/411,701
• Time in Patent Office: 1,012 Days
• Field of Search: 379/67.1, 379/68, 379/84, 379/85, 379/88.19, 379/88.25, 379/88.27, 379/114.01, 379/201.01, 379/202.01, 379/203.01, 379/88.17, 379/93.01
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

The present invention is a method and system for recording a communication over a public network upon the request of a communicating party. The request is received for the recording service from a first communicating party and an identification number, received from the first communicating party, is verified. A number is received for a second communicating party from the first communicating party and a connection for a communication between the first and second communicating parties is established. Finally a recording of the communication is made and, after the completion of the communication is detected, the recording is converted to a standard audio file. The system may provide additional information with the recording, such as a time/date stamp and the telephone numbers associated with the communication, in order to authenticate the call.

Claims

1. A method for making an authenticatable and retrievable recording of a voice communication for use by a service provider in a telecommunications system in which recording services are provided to communicating parties, comprising the steps of:

receiving a request for the recording service from a first communicating party;

verifying an identification number received from the first communicating party;

receiving a number for a second communicating party from the first communicating party;

establishing a connection for a communication over the public switched telecommunications system between first and second communicating parties;

playing an announcement to the second communicating party indicating that the conversation is being recorded;

before making the recording, receiving from the second communicating party an authorization to record the communication;

making a recording of the communication;

detecting the completion of the communication;

converting the recording to a standard audio file format;

digitally signing the audio file by the service provider;

including in the digitally signed audio file authentication information generated by the service provider including;

a response from the second communicating party to the request for authorization;

the time and date of the recording,

telephone numbers associated with the communication, and

a unique identification code;

storing the digitally signed audio file in a recording medium maintained by the service provider;

providing a protected website to the first communicating party for accessing the stored audio file and for at least one of playing of the audio file, deleting of the audio file, downloading of the audio file and long-term storage of the audio file; and

sending e-mail including a URL for accessing the audio file containing authentication information to a predetermined address established by the first communicating party.

2. The method as claimed in claim 1, further comprising the steps of:

providing a web site for registering the first communicating party using the communication recording service;

receiving an e-mail address of the first communicating party;

supplying a PIN to be used by the first communicating party as the identification number to be verified;

receiving a method of payment; and

providing a toll-free number for receiving requests for the recording service.

3. A telecommunications system for creating an authenticatable and retrievable recording of a telephone conversation between a first communicating party and a second communicating party comprising:

a server hosting a web site which;

has a registration system operative to collect billing information and an e-mail address from the first communicating party and to provide an identification number to the first communicating party,

is coupled to a network operative to receive a request for recording services from the first communicating party; and

has a verification system to verify the identification number to the first communicating party;

a voice/data recorder coupled to the network and to a public switched communications network, adapted to record conversations established in the public switched communications network, the voice/data recorder having

means for playing an announcement to the second communicating party indicating that the conversation is being recorded;

before making the recording, means for receiving from the second communicating party an authorization to record the communication

means for making a recording of the communication;

means for detecting the completion of the communication;

means for converting the recording to a standard audio file format;

means for digitally signing the audio file by the service provider;

means for including in the digitally signed audio file authentication information generated by the service provider including;

the response of the second communicating party to the request for authorization;

the time and date of the recording,

telephone numbers associated with the communication, and

a unique identification code;

means for storing the digitally signed audio file in a recording medium maintained by the service provider;

a protected web site accessible to the first communicating party for accessing the stored audio file and for at least one of playing of the audio file, deleting of the audio file, downloading of the audio file and long-term storage of the audio file;

means for sending e-mail including a URL for accessing the stored audio file containing authentication information to e-mail address collected from the first communicating party; and

a switch that is IP-enabled and supports a Voice over Internet Protocol coupled to the network and to the public switched communications network, operable to provide a bridge among the first communicating party, the voice/data recorder, and the second communicating party.