System and method for accessing personal information relating to a caller in a remote telecommunication network

• US 6,993,118 B2
• Filed: 03/02/2001
• Issued: 01/31/2006
• Est. Priority Date: 03/04/2000
• Status: Expired due to Term

• Current Assignee: Intrado Life & Safety Incorporated
• Original Assignee: Intrado Incorporated (West Corporation)
• Inventors: Antonucci, James T., Barnier, Brian Glen
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Agdeppa, Hector
• Application Number:
  US09/798,206
• Publication Number:
  US 20010028711A1
• Time in Patent Office: 1,796 Days
• Field of Search: 379/201.02, 379/201.06, 379/207.12, 379/38, 379/45
• US Class Current: 379/45
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A telecommunication system for accessing personal information relating to a caller having a home network and being engaged in a call with a call taker in a remote network distal from the home network includes: (a) an internetwork communication system coupling a plurality of networks that includes the home network and the remote network; (b) an information store coupled with the internetwork communication system for receiving information contributions from the plurality of networks; and (c) an identification device for introducing identification information into the internetwork communication system. The identification device identifies the caller to the information store for use when responding to an inquiry by the call taker to provide the personal information to the call taker.

Claims

1. A telecommunication system for accessing personal information relating to a caller;

said caller having a home network served by a first special number answering point and being engaged in a special number call with a call taker situated at a second special number answering point serving a remote network distal from said home network;

the system comprising;

(a) an internetwork communication system coupling a plurality of networks;

said plurality of networks including said home network and said remote network;

(b) an information store coupled with said internetwork communication system;

said information store receiving information contributions comprising personal information from said plurality of networks;

said information store transmitting personal information responsive to an information request from any of the plurality of networks; and

(c) an identification device for introducing identification information into said internetwork communication system;

said identification device identifying said caller to said information store;

said information store transmitting said personal information when responding to an information request from said call taker to provide said personal information to said call taker.

2. A telecommunication system for accessing personal information relating to a caller as recited in claim 1 wherein said identification device comprises a telephonic instrument.

3. A telecommunication system for accessing personal information relating to a caller as recited in claim 2 wherein said telephonic instrument is employed by said caller in said engaging in said call.

4. A telecommunication system for accessing personal information relating to a caller as recited in claim 1 wherein said identification device comprises a personal identifying indicium carried by said caller.

5. A telecommunication system for accessing personal information relating to a caller as recited in claim 4 wherein said personal identifying indicium comprises a coded token worn by said caller.

6. A telecommunications system for accessing personal information relating to a caller as recited in claim 4 wherein said personal identifying indicium comprises a coded card carried by said caller.

7. A telecommunication system for accessing personal information relating to a caller as recited in claim 1 wherein said identification device comprises a telephonic instrument employed by said caller in said engaging in said call in cooperation with a personal identifying indicium carried by said caller.

8. A telecommunication system for accessing personal information relating to a caller as recited in claim 1 wherein a first portion of said identifying information is provided by said telephonic instrument, and wherein a second portion of said identification information is provided by said personal identifying indicium.

9. A telecommunication system for accessing personal information relating to a caller as recited in claim 8 wherein said personal identifying indicium comprises a coded token worn by said caller.

10. A telecommunication system for accessing personal information relating to a caller as recited in claim 8 wherein said personal identifying indicium comprises a coded card carried by said caller.

11. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks;

said home network being served by a first special number answering point;

said remote network being served by a second special number answering point;

said remote network being distal from said home network; and

wherein selected ones of said plurality of networks each having local information stores;

the system comprising;

(a) an internetwork communication system coupling said plurality of networks;

(b) a centralized information store coupled with said internetwork communication system;

said centralized information store receiving information contributions from said plurality of local information stores; and

(c) an identification device for introducing identification information into said internetwork communication system;

said identification device identifying said caller to said centralized information store;

said centralized information store using said identification information when responding to an inquiry by said call taker to provide said personal information to said call taker.

12. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 11 wherein said identification device comprise a telephonic instrument.

13. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 12 wherein said telephonic instrument is employed by said caller in said engaging in said call.

14. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 11 wherein said identification device comprises a personal identifying indicium carried by said caller.

15. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 14 wherein said personal identifying indicium comprises a coded token worn by said caller.

16. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 14 wherein said personal identifying indicium comprises a coded card carried by said caller.

17. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 11 wherein said identification device comprises a telephonic instrument employed by said caller in said engaging in said call in cooperation with a personal identifying indicium carried by said caller.

18. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 11 wherein a first portion of said identifying information is provided by said telephonic instrument, and wherein a second portion of said identification information is provided by said personal identifying indicium.

19. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 18 wherein said personal identifying indicium comprises a coded token worn by said caller.

20. A special number telecommunication system providing personal information relating to a caller from a home network of a plurality of networks during a special number call by said caller with a call taker in a remote network of said plurality of networks as recited in claim 18 wherein said personal identifying indicium comprises a coded card carried by said caller.

21. A method for accessing personal information, relating to a special number caller in a telecommunication system;

said caller having a home network in a plurality of networks and being engaged in a call with a call taker in a remote network in said plurality of networks distal from said home network, said home network being served by a first special number answering point;

said remote network being served by a second special number answering point;

the method comprising the steps of;

(a) providing, in no particular order;

(1) an internetwork communication system coupling said plurality of networks;

(2) an information store coupled with said internetwork communication system;

said information store receiving information contributions comprising personal information from said plurality of networks;

said information store transmitting personal information responsive to an information request from any fo the plurality of networks; and

(3) an identification device for introducing identification information into said internetwork communication system;

said identification device identifying said caller to said information store; and

(b) configuring said information store to transmit said identification information when responding to an information request from said call taker to provide said personal information to said call taker.