Control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols
First Claim
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1. A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols, said control interface comprising:
- (a) a computing platform coupled to the PBX switch;
(b) a computer supported telephony application running on said computing platform; and
(c) component based interface objects running on said computing platform, said component based interface objects defining properties, methods, and events, said properties, methods and events being mapped to control substantially every event and service of said PBX switch, wherein said computer supported telephony application controls substantially every event and service of said PBX switch via said component based interface objects;
wherein said component based interface objects is ActiveX;
wherein the control interface includes a heartbeat message manager, and heartbeat messages and replies are automatically generated.
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Abstract
A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.
18 Citations
20 Claims
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1. A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols, said control interface comprising:
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(a) a computing platform coupled to the PBX switch; (b) a computer supported telephony application running on said computing platform; and (c) component based interface objects running on said computing platform, said component based interface objects defining properties, methods, and events, said properties, methods and events being mapped to control substantially every event and service of said PBX switch, wherein said computer supported telephony application controls substantially every event and service of said PBX switch via said component based interface objects; wherein said component based interface objects is ActiveX; wherein the control interface includes a heartbeat message manager, and heartbeat messages and replies are automatically generated. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols, said method comprising the steps of:
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(a) coupling a computing platform to the PBX switch; (b) running a computer supported telephony application on said computing platform; and (c) running component based interface objects on said computing platform, said component based interface objects defining properties, methods, and events, said properties, methods and events being mapped to control substantially every event and service of said PBX switch, wherein said computer supported telephony application controls substantially every event and service of said PBX switch via said component based interface objects; wherein said component based interface objects is ActiveX; wherein component based interface objects manage heartbeat messages, and heartbeat messages and replies are automatically generated. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification