Method and system for interactively responding to instant messaging requests

• US 6,993,555 B2
• Filed: 03/26/2002
• Issued: 01/31/2006
• Est. Priority Date: 08/22/2000
• Status: Expired due to Term

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Colloquis, Inc. (Microsoft Corporation)
• Inventors: Kay, Timothy, Hoffer, Robert
• Primary Examiner(s): Najjar, Saleh
• Application Number:
  US10/107,982
• Publication Number:
  US 20020103917A1
• Time in Patent Office: 1,407 Days
• Field of Search: 709/202, 709/206, 709/207, 709/225, 709/226, 709/204, 707/3, 707/4, 707/5, 707/9
• US Class Current: 709/202
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/102 Entity profiles
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99934 Query formulation, input preparation, or translation
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access
• CPC Class Codes: Y10S 707/99939 Privileged access

Abstract

A method and system for interactively responding to queries from a user sending messages through an instant messaging network. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and generating an answer to the user'"'"'s query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.

Claims

1. A method for interactively responding to a message from a user who is logged on to an instant messaging network, comprising the steps of:

designating a screen-name to a message processor, the screen-name being unique on the instant messaging network and the user having the screen-name as an authenticated partner;

using the instant messaging network to advise the user of the presence of the message processor on the instant messaging network;

receiving through the instant messaging network the message from the user which is addressed to the screen-name assigned to the message processor using an instant messaging protocol;

parsing the message to extract a request;

evaluating the request in the message processor;

generating an output message on the basis of the evaluated request;

sending the output message from the message processor with the screen-name to the user via the instant messaging network;

wherein evaluating the request comprises passing the query to a query response server and receiving the answer from the query response server;

accessing a profile associated with the user from a profile database and making at least a portion of the accessed profile available to the query response server;

if no profile is available, creating a profile associated with the user; and

storing the profile in the profile database, wherein creating the profile includes soliciting profile information from the user and storing profile information provided by the user in the profile, and wherein soliciting comprises sending the user a cross-reference message in the instant messaging protocol directing the user to a web page configured to receive user input.

2. The method of claim 1, wherein the output message is sent to the user through the instant messaging network in the instant messaging protocol.

3. The method of claim 1, wherein the cross-reference message includes an embedded URL, the URL containing a key associated with the web page.

4. The method of claim 1, further comprising the steps of:

receiving a notification from the query response server requesting additional data;

soliciting the requested additional data from the user;

upon receipt of the additional data from the user, making the received additional data available to the query response server.

5. The method of claim 4, further comprising the step of saving the received additional data in a profile associated with the user.

6. The method of claim 1, further comprising the steps of:

receiving a notification from the query response server requesting additional data;

accessing a profile associated with the user;

extracting the requested additional data from the user; and

making the additional data available to the query response server.

7. The method of claim 6, further comprising the steps of, in the event that the requested additional data is not in the accessed profile:

soliciting the requested additional data from the user; and

saving the additional data in the profile.

8. A method for interactively responding to a message from a user who is logged on to an instant messaging network, comprising the steps of:

designating a screen-name to a message processor, the screen-name being unique on the instant messaging network and the user having the screen-name as an authenticated partner;

using the instant messaging network to advise the user of the presence of the message processor on the instant messaging network;

receiving through the instant messaging network the message from the user which is addressed to the screen-name assigned to the message processor using an instant messaging protocol;

parsing the message to extract a request;

evaluating the request in the message processor;

generating an output message on the basis of the evaluated request;

sending the output message from the message processor with the screen-name to the user via the instant messaging network;

generating a new access key;

creating a secret URL including the new access key;

associating the secret URL with a selected web page; and

sending the secret URL to the first user in a message using the instant messaging protocol,

receiving an access request from a second user using a hyper-text transfer protocol, the access request including a designated URL;

parsing the designated URL to extract a received access key;

identifying a designated web page associated with the received access key; and

allowing access by the second user to the designated web page;

storing at least a portion of the secret URL in a profile associated with the first user, the portion including the new access key;

identifying comprising accessing a user profile associated with the second user;

allowing access comprising access by the second user to the designated web page only if the received access key is in the user profile associated with the second user.

9. The method of claim 8, wherein the first user and the second user are the same.

10. The method of claim 8, wherein the selected web page and the designated web page are the same.

11. The method of claim 8, wherein the association between the new access key and the selected web page is valid only for a predetermined period of time.

12. The method of claim 8, further comprising the step of invalidating the association between the new access key and the selected web page when the designated web page is the selected web page.

13. The method of claim 8, further comprising the steps of:

storing the association between the new access key and the selected web page in a reference table;

the step of identifying comprising accessing the reference table to retrieve the designated web page associated with the received access key.

14. The method of claim 13, further comprising the steps of:

associating the first user with the new access key;

the step of allowing access comprising allowing access by the second user to the designated web page only if the second user is associated with the received access key.

15. A system for interactively responding to a message from a user sent through an instant messaging network, comprising:

a message processor connected to the instant messaging network, the message processor having a screen-name, the screen-name being unique on the instant messaging network and the user having the screen-name as an authenticated partner, the message processor configured to;

receive a message sent from the user in an instant messaging protocol;

parse the message to extract a request;

evaluate the request in the message processor;

generate an output message on the basis of the evaluated request;

send the output message to the user via the instant messaging network

wherein the message processor is connected to a query response server, the message processor being configured to evaluate the request by passing the request to the query response server, wherein the message processor is configured to, if no profile is available, create a profile associated with the user and store the profile in the profile database, and wherein the message processor is configured to solicit profile information by sending the user an instant message containing a cross-reference link directing the user to a web page configured to receive user input.

16. The system of claim 15, wherein the message processor is further configured to send the output message to the user in an instant message protocol via the network.

17. The system of claim 15, further comprising a user profile database containing information associated with a plurality of users;

the message processor being configured to access a profile associated with the user from the profile database and make at least a portion of the accessed profile available to the query response server.

18. The system of claim 15, wherein the message processor is configured to create a profile by soliciting profile information from the user and storing profile information provided by the user in the profile.

19. The system of claim 15, wherein the cross-reference link includes an embedded URL, the URL containing a key associated with the web page.

20. The system of claim 15, wherein the message processor is configured to:

receive a notification from the query response server requesting additional data;

solicit the requested additional data from the user in response to the receipt of an additional data notification; and

make received additional data available to the query response server.

21. The system of claim 20, wherein the message processor is configured to save the received additional data in a profile associated with the user.

22. The system of claim 15, further comprising:

a web server connected to the network; and

a key-web page association table indicating an association between a specific key and a designated URL;

the message processor being further configured to, in response to a determination that a user is to be granted authenticated access to a selected web page;

generate a new access key;

create a secret URL including the new access key;

associate the secret URL with the selected web page in the key-web page association table; and

send the secret URL to the first user in an instant message;

the web server configured to, in response to the receipt of a web-page access request from a second user, the access request including a designated URL;

parse the designated URL to extract a received access key;

identify a designated web page associated with the received access key in accordance with data in the key-web page association table; and

serve the designated web page to the second user.

23. The system of claim 22, wherein the association between the new access key and the selected web page is valid only for a predetermined period of time.

24. The system of claim 22, wherein the web server is configured to invalidate the association between the new access key and the selected web page when the designated web page is the selected web page.

25. A system for interactively responding to a message from a user sent through an instant messaging network, comprising:

a message processor connected to the instant messaging network, the message processor having a screen-name, the screen-name being unique on the instant messaging network and the user having the screen-name as an authenticated partner, the message processor configured to;

receive a message sent from the user in an instant messaging protocol;

parse the message to extract a request;

evaluate the request in the message processor;

generate an output message on the basis of the evaluated request;

send the output message to the user via the instant messaging network;

receive a notification from the query response server requesting additional data;

access a profile associated with the user;

extract the requested additional data from the user; and

make the additional data available to the query response server.

26. The system of claim 25, wherein the message server is configured to, if the requested additional data is not in the accessed profile, solicit the requested additional data from the user and save the additional data in the profile.