Combination library patron-supervisor self check-in/out workstation

• US 6,994,252 B2
• Filed: 11/04/2002
• Issued: 02/07/2006
• Est. Priority Date: 11/05/2001
• Status: Expired due to Term

• Current Assignee: Tech Logic Corp. (The Library Corp.)
• Original Assignee: Tech Logic Corp. (The Library Corp.)
• Inventors: Frich, Mark R.
• Primary Examiner(s): Kim, Ahshik
• Assistant Examiner(s): Lee, Seung H
• Application Number:
  US10/287,987
• Publication Number:
  US 20030125974A1
• Time in Patent Office: 1,191 Days
• Field of Search: 235/375, 235/381, 705 16- 18
• US Class Current: 235/381
• CPC Class Codes: G06K 17/00 Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit

Abstract

A combination patron-supervisor library self-check-in/out workstation includes both a patron visual display and a supervisor visual display so that a supervisor can monitor patron initiated transactions so that the supervisor may in real-time have access to the patron visually displayed patron operational information as well supplemental information.

Claims

1. A library self service check-in/out work station for selectively checking in/out library articles, where each article includes a discrete identification element attached thereto, and wherein the discrete identification element has library cataloging information and/or specific library patron loan information associated therewith specific to the accompanying article, including among others, library check-in and check-out date, late fees, cataloging circulation and the like, and where each library patron is issued a unique patron identifier, the library check-in/out work station comprising:

a combined library patron and library staff self-service counter having,

(ii) a first counter portion accessible by a library patron from a first side thereof, and

(ii) a second counter portion accessible from an opposing second side of said library self-service counter by a library staff person and in proximity to a library administration work area and accessible by the library staff;

a library patron identification means, positioned and supported by said counter, and accessible by a library patron from said first counter side, said identification means responsive to said unique patron identifier associated with a current library patron initiated transaction for assigning the current patron initiated transaction to a specific patron,

an article receiving area and article interrogator positioned and supported by said counter, and accessible by a library patron from said first counter side, wherein said article interrogator and said receiving area are arranged to interrogate the discrete identification element associated with a received article introduced into the article receiving area for providing an output representative of said information associated with said discrete identification element associated with the received article;

a library patron control unit including a library patron accessible visual display, positioned and supported by said first counter portion, and accessible by a library patron from said first counter side, for displaying first selected library patron operational information associated with a current library patron initiated transaction, where the first selected library patron operational information includes at least operational instructions and current library patron-specific transaction process feedback information;

a library supervisor control unit including a staff accessible visual display, positioned and supported by said second counter portion, and accessible by a library staff person from said second counter side, for displaying second selected library patron operational information associated with the current library patron initiated transaction for assisting said library patron self-service check-in/out transaction; and

a library cataloging system and system controller coupled to the article interrogator, the patron identification means, the library patron accessible visual display, and the library staff accessible visual display, for displaying first selected library patron operational information on said library patron accessible visual display, and displaying at least portions of said first selected library patron operational information on said library staff accessible visual display, separately or concurrently, so that a library staff person may assist a library patron self-service check-in/out transaction as required to complete a library patron initiated transaction while remaining in said library administration work area.

2. The library self service check-in/out work station of claim 1 wherein said patron identification means is selected from the group consisting of a code, a library card, a magnetic strip card, a charge card, a smart card, an electronic memory card, and a card with an RFID tag thereon.

3. The library self service check-in/out work station of claim 1 wherein said supervisor control unit is selected from the group consisting of a lap top computer, a PDA (personal digital assistant) including a video display, a keyboard, and a computer processor, and a personal computer having a central computer processor, keyboard, and monitor.

4. The library self service check-in/out work station of claim 3 wherein said supervisor control unit pages through a variety of information screens or windows.

5. The library self service check-in/out work station of claim 1, further including a central computer routed to the patron identifier, the article interrogator, a printout device, the patron visual display, and the supervisor visual display.

6. The library self service check-in/out work station of claim 1, further including a supervisor terminal controller routed to the patron identifier, the article interrogator, a printout device, the patron visual display, and the supervisor visual display.

7. The library self service check-in/out work station of claim 1 further comprising a central computer, coupled to the library article interrogator and/or a library article receiving area, operative for providing security operations.

8. The library self service check-in/out work station of claim 1 wherein said discrete identification element is selected from the group consisting of a discrete bar code label, an RFID tag, an ultrasonic tag, a smart RFID tag, and a device capable of being altered to set a security status bit.

9. The library self service check-in/out work station of claim 1 wherein multiple articles may be interrogated substantially simultaneously.

10. A combination patron and staff library self-checking method for selectively checking in/out library articles at a self-check patron station, where each article includes a discrete identification element attached thereto, and wherein the discrete identification element has information associated therewith specific to the accompanying article, and where each library patron is issued a unique patron identifier, the library self-checking method comprising the steps of:

interrogating, at a selected one self-check patron station, the unique patron identifier associated with a current patron initiated transaction;

assigning the current patron initiated transaction, at said selected one self-check patron station, to a specific patron;

receiving, at the selected one self-check patron station, an article in an article receiving area;

interrogating the discrete identification element, associated with a received article introduced in the article receiving area of the selected one self-check patron station, for providing an output representative of the information associated with the discrete identification element associated with the received article;

displaying selected patron operational information on a library patron accessible visual display positioned on a first counter portion of a first combined library patron and library staff self-service counter and accessible by a library patron from a first side thereof, where said patron operational information is visually available to a patron at the selected one self-check patron station, associated with the current patron initiated transaction, where said first selected patron operational information includes at least operational instructions and current patron-specific transaction process feedback information; and

displaying on a library staff accessible visual display, positioned on a second counter portion of a said combined library patron and library staff self-service counter accessible from an opposing second side of said library self-service counter by a library staff person and in proximity to a library administration work area and accessible by the library staff, supervisor operational information including at least portions of selected patron operational information associated with the selected one self-check station so that a library staff person may assist a library patron self-service check-in/out transaction as required to complete a patron initiated transaction while remaining in said library administration work area.

11. The combination patron and staff library self-checking method of claim 10 wherein said unique patron identifier is selected from the group consisting of a code, a library card, a magnetic strip card, a charge card, a smart card, an electronic memory card, and a card with an RFID tag thereon.

12. The combination patron and staff library self-checking method of claim 10 wherein a supervisor control unit is operative for coordinating said library patron accessible visual display and library staff accessible visual display, said supervisor control unit being selected from the group consisting of a lap top computer, a PDA (personal digital assistant) including a video display, a keyboard, and a computer processor, and a personal computer having a central computer processor, keyboard, and monitor.

13. The combination patron and staff library self-checking method of claim 12 further comprising the steps of operating the supervisor control unit so as to coordinate said patron visual display and said staff visual display, to page through a variety of information screens or windows.

14. The combination patron and staff library self-checking method of claim 12, further comprising the step of routing the patron identifier;

the article interrogator, and the patron visual display through a computer processor of the supervisor control unit to a central computer having a printout device.

15. The combination patron and staff library self-checking method of claim 10, further comprising the step of routing the patron identifier, the article interrogator, and the library patron visual display to a central computer having a printout device.

16. The combination patron and staff library self-checking check-in/out method of claim 10, further comprising the step of performing security functions by operating a security operations block coupled to a central computer, the central computer in turn coupled to the library article interrogator and/or a library article receiving area.

17. The combination patron and staff library self-checking check-in/out method of claim 10 wherein said discrete identification element is selected from the group consisting of a discrete bar code label, an RFID tag, an ultrasonic tag, a smart RFID tag, and a device capable of being altered to set a security status bit.

18. The combination patron and staff library self-checking check-in/out method of claim 10 wherein multiple articles may be interrogated substantially simultaneously.

19. The combination patron and staff library self-checking method of claim 10 further including means associated with said library staff accessible visual display for displaying supervisor operational information including said at least selected patron operational information associated with a selected one self-check station of a plurality of self-check stations so that a supervisor may monitor said patron operational information during the current patron initiated transaction to assist a patron at the selected one self-check station as needed.

20. A combination patron and staff library check-in/out work station for selectively checking in/out library articles, where each article includes a discrete identification element attached thereto, and wherein the discrete identification element has library cataloging information and/or specific patron loan information associated therewith specific to the accompanying article, including among others, library check-in and check-out date, late fees, cataloging circulation and the like, and where each library patron is issued a unique patron identifier, the library check-in/out work station comprising:

a plurality of co-extensive combined library patron and library staff self-service counters, wherein each of said self-service counters includes,

(ii) a first counter portion accessible by a library patron from a first side thereof, and

(ii) a second counter portion accessible from an opposing second side of said library self-service counter by a library staff person and in proximity to a library administration work area and accessible by the library staff;

a library patron identification means, positioned and supported by each of said self service counters, and accessible by a library patron from said first counter side, said identification means responsive to said unique patron identifier associated with a current patron initiated transaction for assigning the current patron initiated transaction to a specific patron,

an article receiving area and article interrogator positioned and supported by each of said self service counters, and accessible by a library patron from said first counter side, wherein said article interrogator and said receiving area are arranged to interrogate the discrete identification element associated with a received article introduced into the article receiving area for providing an output representative of said information associated with said discrete identification element associated with the received article;

a library patron accessible visual display, positioned and supported by said first counter portion of each of said self service counters, and accessible by a library patron from said first counter side thereof, for displaying first selected patron operational information associated with a current patron initiated transaction, where the first selected library patron operational information includes at least operational instructions and current patron-specific transaction process feedback information;

a library supervisor control unit including a staff accessible visual display, positioned and supported by said second counter portion of each of said self service counters, and accessible by a library staff person from said second counter side thereof, for displaying second selected patron operational information associated with the current patron initiated transaction for assisting said library patron self-service check-in/out transaction; and

a library cataloging system and system controller coupled to the article interrogator, the patron identification means, the library patron accessible visual display and the library staff accessible visual display associated with each of said self service counters, for correspondingly displaying on each respective patron accessible visual display on each of said counters said first selected patron operational information, and for at least corresponding displaying, concurrently or separately, on said library staff accessible visual display at least portions of said first selected patron operational information so that a library staff person may assist a library patron self-service check-in/out transaction as required to complete a patron initiated transaction while remaining in said library administration work area.

21. The combination patron and staff library check-in/out station of claim 20 wherein multiple articles may be interrogated substantially simultaneously.

22. The combination patron and staff library check-in/out work station of claim 20 wherein said discrete identification element is selected from the group consisting of a discrete bar code label, an RFID tag, an ultrasonic tag, a smart RFID tag, and a device capable of being altered to set a security status bit.

23. A combination patron and staff library check-in/out work station for selectively checking in/out library articles, where each article includes a discrete identification element attached thereto, and wherein the discrete identification element has information associated therewith specific to the accompanying article, and where each patron is issued a unique patron identifier, the library check-in/out work station comprising;

a combined library patron and library staff self-service counter having,

(ii) a first counter portion accessible by a library patron from a first side thereof, and

(ii) a second counter portion accessible from an opposing second side of said library self-service counter by a library staff person and in proximity to a library administration work area and accessible by the library staff;

a library patron control unit including a library patron accessible visual display, positioned and supported by said first counter portion, and accessible by a library patron from said first counter side, for displaying first selected patron operational information associated with a current patron initiated transaction, where the first selected library patron operational information includes at least operational instructions and current patron-specific transaction process feedback information;

a library supervisor control unit including a staff accessible visual display, positioned and supported by said second counter portion, and accessible by a library staff person from said second counter side, for displaying second selected patron operational information associated with the current patron initiated transaction for assisting said library patron self-service check-in/out transaction; and

a library cataloging system and system controller coupled to the library patron accessible visual display, and the library staff accessible visual display, for displaying first selected patron operational information on said library patron accessible visual display, and displaying at least portions of said first selected patron operational information on said library staff accessible visual display, separately or concurrently, so that a library staff person may assist a library patron self-service check-in/out transaction as required to complete a patron initiated transaction while remaining in said library administration work area.

24. The combination patron and staff library check-in/out work station of claim 23 further including a patron identification means selected from the group consisting of a code, a library card, a magnetic strip card, a charge card, a smart card, an electronic memory card, and a card with an RFID tag thereon.

25. The combination patron and staff library check-in/out work station of claim 23 wherein said a library cataloging system and system controller is selected from the group consisting of a lap top computer, a PDA (personal digital assistant) including a video display, a keyboard, and a computer processor, and a personal computer having a central computer processor, keyboard, and monitor.

26. A library self service check-in/out work station for selectively checking in/out library articles, where each article includes a discrete identification element attached thereto, and wherein the discrete identification element has library cataloging information and/or specific patron loan information associated therewith specific to the accompanying article, including among others, library check-in and check-out date, late fees, cataloging circulation and the like, and where each library patron is issued a unique patron identifier, the library check-in/out work station comprising;

a plurality of co-extensive combined library patron and library staff self-service counters, wherein each of said self-service counters includes,

(ii) a first counter portion accessible by a library patron from a first side thereof, and

(ii) a second counter portion accessible from an opposing second side of said library self-service counter by a library staff person and in proximity to a library administration work area and accessible by the library staff;

a library patron identification means, positioned and supported by each of said self service counters, and accessible by a library patron from said first counter side, said identification means responsive to said unique patron identifier associated with a current patron initiated transaction for assigning the current patron initiated transaction to a specific patron,

an article receiving area and article interrogator positioned and supported by each of said self service counters, and accessible by a library patron from said first counter side, wherein said article interrogator and said receiving area are arranged to interrogate the discrete identification element associated with a received article introduced into the article receiving area for providing an output representative of said information associated with said discrete identification element associated with the received article;

a library patron control unit including a library patron accessible visual display, positioned and supported by said first counter portion of each of said self service counters, and accessible by a library patron from said first counter side thereof, for displaying first selected patron operational information associated with a current patron initiated transaction, where the first selected library patron operational information includes at least operational instructions and current patron-specific transaction process feedback information;

a library supervisor control unit including a library staff accessible visual display accessible by a library staff person for displaying second selected patron operational information associated with the current patron initiated transaction associated with a specific one of said self service counters for assisting said library patron self-service check-in/out transaction upon a request for service from a selected one of said self-service counters; and

a library cataloging system and system controller coupled to the article interrogator, the patron identification means, the library patron accessible visual display and the library staff accessible visual displayed information associated with each of said self service counters, for correspondingly displaying on each respective patron accessible visual display on each of said counters said first selected patron operational information, and for displaying, concurrently or separately, on said library staff accessible visual display so that a library staff person may assist a library patron self-service check-in/out transaction as required to complete a patron initiated transaction while remaining in said library administration work area.

27. The combination patron and staff library check-in/out work station of claim 26 wherein said patron identification means is selected from the group consisting of a code, a library card, a magnetic strip card, a charge card, a smart card, an electronic memory card, and a card with an RFID tag thereon.

28. The combination patron and staff library check-in/out work station of claim 26 wherein said supervisor control unit is selected from the group consisting of a lap top computer, a PDA (personal digital assistant) including a video display, a keyboard, and a computer processor, and a personal computer having a central computer processor, keyboard, and monitor.

29. The combination patron and staff library check-in/out work station of claim 26 wherein said discrete identification element is selected from the group consisting of a discrete bar code label, an RFID tag, an ultrasonic tag, a smart RFID tag, and a device capable of being altered to set a security status bit.