Automated database assistance using a telephone for a speech based or text based multimedia communication mode
First Claim
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1. An interface for remote user input for reading a database, the interface comprising:
- an automatic question unit operable to determine whether a user is connected via a voice-based or a text-based communication link, and for eliciting remote input from a user in accordance with said determination;
a speech recognition unit for recognizing a human speech input;
a data recognition unit for recognizing a remote data input; and
a query formulation unit, coupled to said speech and data units, and operable both for formulating a searchable query from a recognized input by at least one of said speech and data recognition units, and for prompting said automatic question unit to elicit from the user additional input related to formulating the searchable query;
and wherein the interface is associated with a database to search said database using said recognized input.
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Abstract
An interface for remote human input for reading a database, the interface including an automatic voice question unit for eliciting speech input, a speech recognition unit for recognizing human speech input, and a data recognition unit for recognizing remote data input. The interface is associated with a database to search the database using the recognized input. A typical application is as an automated directory enquiry service.
511 Citations
37 Claims
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1. An interface for remote user input for reading a database, the interface comprising:
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an automatic question unit operable to determine whether a user is connected via a voice-based or a text-based communication link, and for eliciting remote input from a user in accordance with said determination; a speech recognition unit for recognizing a human speech input; a data recognition unit for recognizing a remote data input; and a query formulation unit, coupled to said speech and data units, and operable both for formulating a searchable query from a recognized input by at least one of said speech and data recognition units, and for prompting said automatic question unit to elicit from the user additional input related to formulating the searchable query; and wherein the interface is associated with a database to search said database using said recognized input. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. An interfacing method for a remote user input for reading a database, the method comprising:
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determining a connection type of a user, wherein said connection type is a voice-based, a text-based or a combined voice-text capable communication link, eliciting a remote input from a user via either one of voice and text based communication according to said connection type of the user; recognizing one of human speech and data input to said interface; formulating a searchable query from said recognized input; eliciting from said user further input to supplement original input in formulating the searchable query unless a query sufficient for searching said database has been formulated; and searching a database using the sufficient searchable said query. - View Dependent Claims (31)
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32. A method of remotely reading a database via a remote communication device having a communication mode, comprising:
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entering a query request via said remote communication device in said communication mode; sending said query request to a communication interface in said communication mode; receiving instructions in said communication mode for entering query items to form a database search query; sending said query items in said communication mode for said interface to form a query for interrogating said database in a database interrogation mode to produce a query result for translation by said interface into said communication mode, and receiving said result at said remote communication device from said interface in said communication mode, wherein when said query items are insufficient to form said query for interrogating said database, receiving additional instructions in said communication mode for entering additional query items to supplement the search query. - View Dependent Claims (33, 34, 35, 36, 37)
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Specification