Overview subsystem for information page server
First Claim
1. A network information system comprising:
- an information page server for serving information pages across a network to requesting parties having endpoint systems connected to the network; and
a service system with a session manager for establishing a respective communication session for each of at least some of the information pages and for joining to such session the endpoint systems of parties currently located on the corresponding page, each communication session that is established having an associated transport mechanism for allowing the exchange of data, via data transfer channels, between the endpoint systems joined to the session, the service system having a sessions overview subsystem arranged to receive a notification from the session manager in response to an endpoint system joining or leaving a session, the sessions overview subsystem comprising;
a real-time database for recording, on the basis of the notifications and for each session that is established, the identity of the associated information page and information about any party whose endpoint system is currently joined to the session, anda user interface for providing a view of the current page sessions and the related party information to a permitted user.
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Accused Products
Abstract
A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.
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Citations
13 Claims
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1. A network information system comprising:
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an information page server for serving information pages across a network to requesting parties having endpoint systems connected to the network; and a service system with a session manager for establishing a respective communication session for each of at least some of the information pages and for joining to such session the endpoint systems of parties currently located on the corresponding page, each communication session that is established having an associated transport mechanism for allowing the exchange of data, via data transfer channels, between the endpoint systems joined to the session, the service system having a sessions overview subsystem arranged to receive a notification from the session manager in response to an endpoint system joining or leaving a session, the sessions overview subsystem comprising; a real-time database for recording, on the basis of the notifications and for each session that is established, the identity of the associated information page and information about any party whose endpoint system is currently joined to the session, and a user interface for providing a view of the current page sessions and the related party information to a permitted user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of generating a view of current page sessions and information about the parties associated therewith, comprising the steps of:
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establishing, by a session manager of a service system, a session between an endpoint system and an information page served by an information page server; joining or removing, by the session manager, an endpoint system of a party currently located on an information page to a corresponding communication session for the information page established by the session manager; notifying, by the session manager, a sessions overview subsystem in response to an endpoint system joining or being removed from a session; and recording, to a database in the sessions overview subsystem, the identity of the associated information page and information about a party whose endpoint system is currently joined to a session based on receipt of a notification from the session manager and for each session established by the session manager. - View Dependent Claims (13)
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Specification