Multi-user call waiting
First Claim
1. A method for alerting an intended recipient of a phone call, the method comprising:
- identifying an account based on a phone call received from a caller;
accessing configuration data related to the account;
identifying several identities associated with the account based on the configuration data accessed;
determining a first identity from among the several identities based on the configuration data accessed;
determining whether the first identity is available to receive a first electronic communication associated with the phone call; and
sending to the first identity the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication.
11 Assignments
0 Petitions
Accused Products
Abstract
Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. Several identities associated with the account are identified based on the configuration data accessed. A first identity is determined from among the several identities based on the configuration data accessed. The availability of the first identity to receive a first electronic communication associated with the phone call is determined. The first electronic communication associated with the phone call is sent to the first identity conditioned on whether the first identity is determined to be available to receive the first electronic communication.
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Citations
79 Claims
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1. A method for alerting an intended recipient of a phone call, the method comprising:
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identifying an account based on a phone call received from a caller;
accessing configuration data related to the account;
identifying several identities associated with the account based on the configuration data accessed;
determining a first identity from among the several identities based on the configuration data accessed;
determining whether the first identity is available to receive a first electronic communication associated with the phone call; and
sending to the first identity the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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37. A computer system for alerting an intended recipient of a phone call, the computer system comprising:
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a data store for storing configuration data;
a telephony interface element configured to receive a phone call from a caller; and
a call processing element configured to identify an account based on the phone call;
access the data store to retrieve configuration data related to the account;
identify several identities associated with the account based on the configuration data accessed;
determine a first identity from among the several identities based on the configuration data accessed;
determine whether the first identity is available to receive a first electronic communication associated with the phone call; and
sending to the first identity the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication. - View Dependent Claims (38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78)
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79. An apparatus for alerting an intended recipient of a phone call, the apparatus comprising:
means for identifying an account based on a phone call received from a caller;
means for accessing configuration data related to the account;
means for identifying several identities associated with the account based on the configuration data accessed;
means for determining a first identity from among the several identities based on the configuration data accessed;
means for determining whether the first identity is available to receive a first electronic communication associated with the phone call; and
means for sending to the first identity the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication.
Specification