Apparatus for processing communications
First Claim
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1. Apparatus for processing communications received by a user over a communications link, which communications include identification information, the apparatus comprising:
- (i) an input for receiving communications;
(ii) extracting means for extracting identification information associated with a communication received at the input;
(iii) categorizing means for categorizing the received communication based on the extracted identification information and recommending an action based on the categorization;
(iv) means for monitoring user response to the communication and operable to measure the time taken for the user to review and/or respond to a communication;
(v) modifying means for modifying the categorization of the categorizing means in accordance with a monitored user response to the communication,wherein, in response to receipt of a subsequent communication having identification information matching that of the earlier communication, the apparatus is operable to recommend an action based on the modified categorization.
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Abstract
Communications received by a user over a communications link include identification information and are processed by:
- extracting identification information associated with a first received communication;
- categorizing the first communication and recommending an action based on the categorization;
- monitoring user response to the first communication;
- modifying the categorization in accordance with a monitored user response to the first communication, such that when a second communication having identifying information matching that of the first communication is received, the monitored user response is recommended by the categorization.
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Citations
19 Claims
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1. Apparatus for processing communications received by a user over a communications link, which communications include identification information, the apparatus comprising:
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(i) an input for receiving communications; (ii) extracting means for extracting identification information associated with a communication received at the input; (iii) categorizing means for categorizing the received communication based on the extracted identification information and recommending an action based on the categorization; (iv) means for monitoring user response to the communication and operable to measure the time taken for the user to review and/or respond to a communication; (v) modifying means for modifying the categorization of the categorizing means in accordance with a monitored user response to the communication, wherein, in response to receipt of a subsequent communication having identification information matching that of the earlier communication, the apparatus is operable to recommend an action based on the modified categorization. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of processing communications received by a user over a network, which communications include identification information, the method comprising:
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(i) extracting the identification information from a communication (ii) categorizing the communication based on the extracted identification information; (iii) observing time taken for the user to respond to the communication; (iv) modifying the categorization associated with the extracted identification information in accordance with the observed time taken for response; and (v) upon receipt of a subsequent communication having identical identifying information to that of an earlier communication, recommending a user action based on the modified categorization. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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Specification