Message log for wireline, voice mail, email, fax, pager, instant messages and chat
First Claim
1. A system for making information correlated to a communication automatically available to a user, comprising:
- a processor communicating with memory; and
a communications manager stored in the memory, the communications manager comprising computer-readable instructions for storing an entry in a message log for each communication sent by and received by the user, the message log trackingwireline communications sent by and received by the user,voice mail communications sent by and received by the user,email communications sent by and received by the user,facsimile communications sent by and received by the user,pager communications sent by and received by the user,instant messages sent by and received by the user,electronic chat room communications sent by and received by the user, andunanswered telephone call attempts to contact the user.
7 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems for providing information about a user'"'"'s communications. The inventions allow a user to obtain information correlated or corresponding to a communication. In addition, the inventions allow a user to take action based on the information about a communication or the correlated or corresponding information. An exemplary system includes a telecommunications (telecom) manager connected to a telecommunications network; a gateway connected to a data network; and a communications manager that may communicate with the telecom manager and the gateway. In addition, the communications manager may store information about a user'"'"'s communication preferences. The preferences may include a preference for presentation of information correlated or corresponding to a communication. The communications manager obtains information correlated or corresponding to a communication from its own resources, from the telecom manager, or from the gateway. The communications manager allows the user to act on the correlated or corresponding information.
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Citations
18 Claims
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1. A system for making information correlated to a communication automatically available to a user, comprising:
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a processor communicating with memory; and a communications manager stored in the memory, the communications manager comprising computer-readable instructions for storing an entry in a message log for each communication sent by and received by the user, the message log tracking wireline communications sent by and received by the user, voice mail communications sent by and received by the user, email communications sent by and received by the user, facsimile communications sent by and received by the user, pager communications sent by and received by the user, instant messages sent by and received by the user, electronic chat room communications sent by and received by the user, and unanswered telephone call attempts to contact the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for making information correlated to a communication automatically available to a user subscriber, comprising:
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storing a preference for presentation of information correlated to a communication; receiving information about the communication; using the information to create an entry corresponding to the communication; including the entry in a message log for each communication sent by and received by the subscriber, the message log tracking wireline and wireless communications sent by and received by the subscriber, voice mail communications sent by and received by the subscriber, email communications sent by and received by the subscriber, facsimile communications sent by and received by the subscriber, pager communications sent by and received by the subscriber, instant messages sent by and received by the subscriber, electronic chat room communications sent by and received by the subscriber, and unanswered telephone call attempts to contact the subscriber; causing the message log to be displayed to the subscriber; receiving an indication of selection of the entry; in response to the indication, checking for the preference for the presentation of the information correlated to the communication; in response to finding the preference, obtaining the correlated information; and presenting the correlated information. - View Dependent Claims (15, 16, 17, 18)
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Specification