Internet conference call bridge management system

• US 7,010,107 B1
• Filed: 12/20/2002
• Issued: 03/07/2006
• Est. Priority Date: 12/20/2002
• Status: Expired due to Fees

• Current Assignee: Sachin Ahire, Yong Lee
• Original Assignee: Sachin Ahire, Yong Lee
• Inventors: Lee, Yong, Ahire, Sachin
• Primary Examiner(s): Tieu, Benny Quoc
• Application Number:
  US10/325,179
• Time in Patent Office: 1,173 Days
• Field of Search: 379/202.01, 379/203.01, 379/204.01, 379/205.01, 379/206.01, 709/204, 370/260, 370/261
• US Class Current: 379/202.01
• CPC Class Codes: H04M 2207/203 composed of PSTN and data network, e.g. the Internet
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

The invention pertains to an Internet conference call bridge management (ICCBM) system and method with which a person (customer) having access to the Internet may efficiently input the contact number of at least one party (call recipient) with whom the customer wants to speak. The ICCBM system then calls the customer, calls the party or parties, and the audio signals are bridged in a manner that optimizes the call signal to noise ratio, minimizes demands placed on computing resources, and provides controls with which the customer may monitor and control the telephonic access of the other participants through the duration of the conference call.

Claims

1. An ICCBM system operably coupled by means of the Internet to an internet appliance of a customer, and to a public switch telephone network, the ICCBM system comprising:

(a) first output means for prompting the customer from the internet appliance to enter contact information associated with an audio communication device of at least one call-receiving party;

(b) first input means for receiving contact information of at least one call-receiving party from the customer'"'"'s internet appliance;

(c) call enabling means for placing a first telephone call to an audio communication device associated with customer, and a telephone call to each audio communication device of at least one call-receiving party;

(d) bridging means for bridging the first telephone calls to the customer and at least one call-receiving party as a function of the total number of call participants, wherein the customer and one or more call-receiving parties are in audio communication; and

(e) audio file switching means for transmitting an audio file to an audio communication device of one or more call-receiving parties.

2. The ICCBM system of claim 1, wherein the audio communication device associated with the customer is the internet appliance of a customer.

3. The ICCBM system of claim 1, wherein ICCBM system further includes:

(a) first bridging means for bridging the first telephone call with a call to a single call-receiving party; and

(b) second bridging means for bridging the first telephone call with a call to two or more call-receiving parties.

4. The ICCBM system of claim 3, wherein the first bridging means directs an encoded audio signal associated with the customer audio communication device to the audio communication device of the call-receiving party, and directs the encoded audio signal associated with the audio communication device of the call-receiving party to the customer audio communication device.

5. The ICCBM system of claim 4, wherein the second bridging means further includes decoding means for generating decoded audio signals, mixing means for combining appropriate decoded audio signals, and encoding means for encoding the signals generated by the mixing means.

6. The ICCBM system of claim 5, wherein the second bridging means further includes the audio file switching means for transmitting an audio file to the audio communication device of one or more call-receiving parties.

7. A ICCBM system operably coupled by means of the Internet to an internet appliance of a customer, and further coupled to a public switched telephone network, the ICCBM system comprising:

(a) first output means for prompting the customer from the internet appliance to input a contact number for an audio communication device of at least one call-receiving party;

said contact number being selected from a list of pre-existing contact numbers stored in an account associated with the customer;

(b) first input means for receiving contact information of a least one call-receiving party from the customer'"'"'s internet appliance;

(c) call enabling means for placing a telephone call to an audio communication device of the customer and a telephone call to each audio communication device of one or more call-receiving parties;

(d) bridging means for bridging the telephone call to the audio communication devices of the customer and one or more call-receiving party wherein the customer and one or more call-receiving parties are in audio communication; and

(e) audio file switching means for transmitting an audio file to an audio communication device of one or more call-receiving parties.

8. The ICCBM system of claim 7, wherein the first output means for prompting the customer to schedule the time at which the call enabling means is to initiate the call to the customer.

9. The ICCBM system of claim 8, wherein the first output means for prompting the customer to schedule the time to call includes a field for entry of a time of day.

10. The ICCBM system of claim 9, wherein the first output means for prompting the customer to schedule the time to call further includes a field for entry of a date.

11. The ICCBM system of claim 7, wherein the list of pre-existing contact numbers are organized into one or more groups of contact numbers associated with a customer account.

12. The ICCBM system of claim 11, wherein first output means further includes means for selecting an individual contact number from a single group.

13. The ICCBM system of claim 12, wherein first output means further includes means for manually entering the contact number of one or more call-receiving parties.

14. The ICCBM system of claim 13, wherein first output means further includes means for saving to the customer account the one or more contact numbers manually entered by the customer.

15. The ICCBM system of claim 11, wherein the first output means further includes group-click means for simultaneously selecting all of the contact numbers of a single group.

16. The ICCBM system of claim 11, wherein the first input means includes voice recognition means for receiving contact information of at least one call-receiving party.

17. The ICCBM system of claim 16, wherein the voice recognition means includes means whereby the customer may optionally select a group with a single voice command.

18. The ICCBM system of claim 7, wherein first output means further includes means for selecting the contact number associated with the audio communication device of the customer from a list of pre-existing contact numbers stored in an account associated with the customer.

19. The ICCBM system of claim 7, wherein system further includes means for automatically detecting the contact number of the audio communication device of the customer;

the contact number of the audio communication device being provided by the first output means for selection by the customer.

20. The ICCBM method of claim 7, wherein:

(a) the first output means further includes means for prompting the customer from the internet appliance to input a contact number for an audio communication device of at least one additional call-receiving party subsequent to the start of a conference call between the customer and two or more call-receiving parties;

(b) the first input means further includes means for receiving the contact information of at least one additional call-receiving party from the customer'"'"'s internet appliance;

(c) the call enabling means further includes means for placing a telephone call to at least one additional call-receiving party subsequent to the start of a conference call between the customer and two or more call-receiving parties; and

(d) the bridging means further includes means for bridging the telephone call to each additional call-receiving party with the customer and two or more call-receiving parties previously bridged.

38. The ICCBM system of claim 14, wherein the means for monitoring usage includes means to determine whether a prepaid account balance threshold has been triggered.

21. A ICCBM system operably coupled by means of the Internet to an internet appliance of a customer, and further coupled to a public switched telephone network, the ICCBM system comprising:

(a) first output means for prompting the customer from the internet appliance to input;

(i) a contact number for an audio communication device of one or more call-receiving party;

said contact number being selected from a list of pre-existing contact numbers stored in an account associated with the customer at the ICCBM system; and

(ii) a schedule time representing the time at which the ICCBM system is to call the customer;

(b) first input means for receiving the contact number of one or more call-receiving party from the customer'"'"'s internet appliance, and schedule time;

(c) call enabling means for placing a telephone call to an audio communication device of the customer and a telephone call to each audio communication device of one or more call-receiving parties;

(d) bridging means for bridging the telephone call to the customer'"'"'s audio communication device and to each audio communication device of each call-receiving party;

wherein the customer and one or more call-receiving parties are in audio communication;

(e) call controlling means including a conference call interface, accessible from the customer'"'"'s internet appliance, for monitoring the status of the calls to each call-receiving party; and

(f) audio file switching means for transmitting an audio file to the audio communication device of one or more call-receiving parties.

22. The ICCBM system of claim 21, wherein the call enabling means further includes an interactive prompt for requesting authorization from the call-receiving party, without which the call is terminated.

23. The ICCBM system of claim 22, wherein the call enabling means further includes means for playing a pre-existing message inviting the call-receiving party to participate in a conference call.

24. The ICCBM system of claim 23, wherein the pre-existing message is recorded by the customer.

25. The ICCBM system of claim 21, wherein call controlling means includes a control permitting the customer to optionally place a party on hold.

26. The ICCBM system of claim 21, wherein call controlling means includes a control permitting the customer to mute a call to a party.

27. The ICCBM system of claim 21, wherein call controlling means includes a control permitting the customer to adjust the volume of a call to a party.

28. The ICCBM system of claim 21, wherein call controlling means includes a control permitting the customer to disconnect a party.

29. The ICCBM system of claim 21, wherein call controlling means indicates when a call to each call-receiving party is being dialed, connected, and disconnected.

30. The ICCBM system of claim 21, wherein system includes means for selecting and transmitting a pre-existing audio file to one or more call-receiving parties.

31. The ICCBM system of claim 21, wherein call controlling means includes means for monitoring usage of the conference call and telephonically alerting the customer of the usage.

32. The ICCBM system of claim 31, wherein the means for monitoring usage includes means for determining whether a prepaid account balance threshold has been triggered.

33. The ICCBM system of claim 21, wherein call controlling means indicates to the customer remaining number of minutes afforded by an account balance.

34. A ICCBM system operably coupled by means of the Internet to an internet appliance of a customer, and further coupled to a public switched telephone network, the ICCBM system comprising:

(a) first output means for prompting the customer from the internet appliance to input audio communication device contact numbers for at least two call-receiving parties;

said contact numbers being selected from a list of pre-existing contact numbers stored at the ICCBM system, and organized into one or more groups in an account associated with the customer;

the first output means including group-click means whereby a customer may simultaneously select all of the contact numbers of a single group;

(b) first input means for receiving the contact number of at least one call-receiving party from the customer'"'"'s internet appliance;

(c) call enabling means for placing a telephone call to an audio communication device of the customer and a telephone call to each audio communication device of one or more call-receiving parties;

(d) bridging means for bridging the telephone call to each audio communication device of one or more call-receiving party;

wherein the customer and one or more call-receiving parties are in audio communication; and

(e) means for allowing a customer to select and the system to telephonically transmit a pre-existing audio file to the call-receiving parties.

35. The ICCBM system of claim 34, wherein the first output means further includes means for prompting the customer to schedule the time that the call enabling means is to place a call to the customer.

36. The ICCBM system of claim 35, wherein bridging means includes:

(a) first bridging means for bridging the first telephone call and a single call-receiving party;

wherein an encoded audio signal generated by the customer'"'"'s audio communication device is directed to the audio communication device of the call-receiving party, and an encoded audio signal generated by the audio communication device of the call-receiving party is directed to the customer'"'"'s audio communication device; and

(b) second bridging means for bridging the first telephone call and the telephone call to each audio communication device of two or more call-receiving parties;

said second bridging means including decoding means, mixing means, and encoding means.

37. The ICCBM system of claim 36, wherein system further includes means for monitoring usage of the conference call and telephonically alerting the customer of the usage.

39. A ICCBM method for bringing a customer with an internet appliance into telephonic communication with at least one call-receiving party having an audio communication device, the method comprising the steps of:

(a) outputting to the internet appliance of the customer a list of pre-existing contact numbers;

(b) receiving from a customer, by means of the internet appliance, the contact number of the audio communication device of one or more call-receiving party;

(c) receiving from the customer, by means of the internet appliance, the contact number for the audio communication device of the customer;

(d) placing a telephone call to an audio communication device of the customer;

(e) placing a telephone call to the audio communication device of each call-receiving party;

(f) bridging the calls to each call receiving party with the call to the customer;

wherein the customer and a single call-receiving party are brought in telephonic communication by;

(i) directing an encoded audio signal associated with the customer to the call-receiving party; and

(ii) directing an encoded audio signal associated with the call-receiving party to the customer;

wherein the customer and two or more call-receiving parties are brought into telephonic communication by;

(iii) generating decoded audio signals by decoding the input encoded audio signal associated with each of the participants;

(iv) generating mixed audio signals by summing the decoded audio signals such that each participant hears the audio signals associated with the other participants; and

(v) generating output encoded audio signals by encoding each of the mixed audio signals associated with each participant, prior to transmission,

(g) transmitting a pre-existing audio file to an audio communication device to at least one of the call-receiving parties.

40. The ICCBM method of claim 39, wherein the method further includes the step of outputting to the internet appliance of the customer a control panel interface with which the customer may optionally place a call-receiving party on hold and mute a call-receiving party.

41. The ICCBM method of claim 40, wherein the method further includes the step of outputting to the internet appliance of the customer the control panel interface displaying the dialing status and connection status of the calls placed to each call-receiving party.

42. The ICCBM method of claim 39, wherein the step of placing a telephone call to each call-receiving party further includes the step of providing an interactive prompt.

43. The ICCBM method of claim 42, wherein the calls placed with each of two or more call-receiving parties are bridged with the customer only after the party has responded to the interactive prompt.

44. The ICCBM method of claim 43, wherein the method further includes the steps of:

(a) recording a conference call introduction by the customer; and

(b) playing the introduction to each call-receiving party.

45. A ICCBM method for bringing a customer with an internet appliance and audio communication device into telephonic communication with at least one call-receiving party having an audio communication device, the method comprising the steps of:

(a) outputting to the internet appliance of the customer a list of pre-existing, customer-defined contact numbers retrieved from the ICCBM system;

(b) receiving from a customer, by means of the internet appliance, the contact number for the audio communication device of one or more call-receiving party;

(c) receiving from the customer, by means of the internet appliance, the contact number for the audio communication device of the customer;

(d) receiving from the customer, by means of the internet appliance, a schedule time representing the time at which the ICCBM system is to place the call to the customer;

(e) placing a telephone call to the audio communication device of the customer at the time prescribed by the schedule time;

(f) placing a telephone call to the audio communication device associated with each call-receiving party;

(g) bridging the calls to each call receiving party with the call to the customer;

wherein the customer and one or more call-receiving party are brought in telephonic communication; and

(h) transmitting a pre-existing audio file to an audio communication device of at least one of the call-receiving parties.

46. The ICCBM method of claim 45, wherein the schedule time is in the form of a time delay between the time the instruction is placed and the call to the customer is placed by the ICCBM system.

47. The ICCBM method of claim 45, wherein the schedule time is in the form of a time of day at which the call to the customer is placed by the ICCBM system.

48. A ICCBM method for bringing a customer with an internet appliance and audio communication device into telephonic communication with at least one call-receiving party having an audio communication device, the method comprising the steps of:

(a) outputting to the internet appliance of the customer a list of pre-existing, customer-defined contact numbers;

the contact numbers being organized into one or more contact groups;

(b) receiving from the customer, by means of the internet appliance, a selection of a contact group representing one or more call-receiving parties;

the selection in response to the activation of a single hyperlink made available by the ICCBM system;

(c) placing a telephone call to the audio communication device of the customer;

(d) simultaneously placing a telephone call to the audio communication device associated with each call-receiving party, including the selected group;

(e) bridging the calls to each call receiving party with the call to the customer;

wherein the customer and one or more call-receiving party, including all contacts within a contact group, are brought in telephonic communication; and

(f) transmitting a pre-existing audio file to an audio communication device of at least one of the call-receiving parties.

49. The ICCBM method of claim 48, wherein the method further includes the step of outputting to the internet appliance of the customer a means for the customer to manually enter a contact number associated with the audio communication device of one or more call-receiving party.

50. The ICCBM method of claim 49, wherein the method further includes the step of outputting to the internet appliance of the customer a means for the customer to individually select a contact number associated with the audio communication device of one or more call-receiving party from the list of pre-existing, customer-defined contact numbers.

51. A ICCBM method for bringing a customer with an internet appliance and audio communication device into telephonic communication with at least one call-receiving party having an audio communication device, the method comprising the steps of:

(a) outputting to the internet appliance of the customer a list of pre-existing, customer-defined contact information including contact numbers;

(b) receiving from a customer, by means of the internet appliance, the contact number for the audio communication device of one or more call-receiving party;

(c) receiving from the customer, by means of the internet appliance, the contact number for the audio communication device of the customer;

(d) placing a telephone call to the audio communication device of the customer;

(e) outputting to the internet appliance of the customer a control panel interface with which the customer monitors the status of each telephone call to the audio communication device associated with each call-receiving party;

(f) placing a telephone call to the audio communication device associated with each call-receiving party;

(g) bridging the calls to each call receiving party with the call to the customer;

wherein the customer and one or more call-receiving party are brought in telephonic communication; and

(h) transmitting a pre-existing audio file to an audio communication device of at least one of the call-receiving parties.

52. The ICCBM method of claim 51, wherein the ICCBM method provides further optional steps including:

(a) prompting the customer to input a contact number associated with an audio communication device of one or more additional call-receiving party;

(b) placing a telephone call to the audio communication device of each additional call-receiving party; and

(c) bridging the call to each of the additional call-receiving party with an existing conference call.