Method and system for enabling training of field service personnel and field service of machines
First Claim
1. A computer implemented method for enabling training of field service personnel for at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, the computer implemented method comprising:
- obtaining a reference material search request;
providing a list of at least one cataloged item associated with at least one reference material relating to training of field service personnel for said at least one machine based on the reference material search request; and
providing a copy of the at least one reference material associated with the at least one cataloged item.
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Accused Products
Abstract
A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system (100) is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.
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Citations
42 Claims
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1. A computer implemented method for enabling training of field service personnel for at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, the computer implemented method comprising:
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obtaining a reference material search request; providing a list of at least one cataloged item associated with at least one reference material relating to training of field service personnel for said at least one machine based on the reference material search request; and providing a copy of the at least one reference material associated with the at least one cataloged item. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer implemented method for enabling field service of at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, the computer implemented method comprising:
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obtaining a reference material search request; providing a list of at least one cataloged item associated with at least one reference material relating to field service of said at least one machine based on the reference material search request; and providing a copy of the at least one reference material associated with the at least one cataloged item. - View Dependent Claims (12, 13, 14, 15)
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16. A method for enabling training of field service personnel for at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, the method comprising:
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obtaining at a first computing unit a reference material search request from a second computing unit coupled to the first computing unit via a communications network; providing to the second computing unit a list of at least one cataloged item associated with at least one reference material relating to training of field service personnel for said at least one machine from the first computing unit based on the reference material search request; and providing to the second computing unit a copy of the at least one reference material associated with the at least one cataloged item from the first computing unit. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23)
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24. A method for enabling field service of at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, the method comprising:
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obtaining at a first computing unit a reference material search request from a second computing unit coupled to the first computing unit via a communications network; providing to the second computing unit a list of at least one cataloged item associated with at least one reference material relating to field service of said at least one machine from the first computing unit based on the reference material search request; and providing to the second computing unit a copy of the at least one reference material associated with the at least one cataloged item from the first computing unit. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A system for enabling training of field service personnel for at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MIRI) machines, mammography machines, ultrasound machines, and x-ray machines, said system comprising at least one processor adapted to obtain a reference material search request,
wherein said at least one processor is adapted to provide a list of at least one cataloged item associated with at least one reference material relating to training of field service personnel for said at least one machine based on the reference material search request, and wherein said at least one processor is further adapted to provide a copy of the at least one reference material associated with the at least one cataloged item.
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42. A system for enabling field service of at least one machine selected from the group consisting of computed tomography (CT) machines, magnetic resonance imaging (MRI) machines, mammography machines, ultrasound machines, and x-ray machines, said system comprising at least one processor adapted to obtain a reference material search request,
wherein said at least one processor is adapted to provide a list of at least one cataloged item associated with at least one reference material relating to field service of said at least one machine based on the reference material search request, and wherein said at least one processor is further adapted to provide a copy of the at least one reference material associated with the at least one cataloged item.
Specification