Dynamic generation of context-sensitive data and instructions for troubleshooting problem events in a computing environment
First Claim
1. A system for automatically providing an administrator of a computing environment with diagnostic data and instructions relevant to troubleshooting a selected problem event occurring in the computing environment, wherein said system comprises:
- a problem event processor operable to cause a plurality of problem events to be displayed, receive a problem event selection identifying one of the plurality of problem events as the selected problem event, and determine which of a plurality of troubleshooting types corresponds to said selected problem event;
a troubleshooting profile manager operable to select a troubleshooting profile associated with said troubleshooting type of said selected problem event; and
a troubleshooting portal view manager operable to execute said troubleshooting profile and one or more troubleshooting data miner modules referenced in said troubleshooting profile, and to cause said diagnostic data and said instructions to be displayed;
wherein when executed said one or more troubleshooting data miner modules generate or cause generation of said diagnostic data and said instructions.
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Accused Products
Abstract
A system and method for dynamically providing information to an administrator of a computing environment such as an administrator of a network system that is relevant to a particular problem event. This information includes contextual instructions and diagnostic data that will assist the network administrator in the analysis of the problem event. Generally, the invention automatically obtains from relevant computing environment entities pertinent information likely to be necessary to troubleshoot the particular problem event. The context-sensitive information is presented dynamically on a display for consideration and interaction by the network administrator. Specifically, the invention includes a database of executable troubleshooting (TS) profiles each specifically designed for a particular type of problem event. Each such TS profile references one or more troubleshooting data miner modules included in a library of such modules that accesses particular hardware or software entities in the network system for particular information. When a TS profile is invoked to assist a network administrator troubleshoot a particular type of problem event, the referenced data miner modules are executed and generate or cause the generator of troubleshooting instructions and diagnostic data which is then displayed to the network administrator.
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Citations
25 Claims
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1. A system for automatically providing an administrator of a computing environment with diagnostic data and instructions relevant to troubleshooting a selected problem event occurring in the computing environment, wherein said system comprises:
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a problem event processor operable to cause a plurality of problem events to be displayed, receive a problem event selection identifying one of the plurality of problem events as the selected problem event, and determine which of a plurality of troubleshooting types corresponds to said selected problem event; a troubleshooting profile manager operable to select a troubleshooting profile associated with said troubleshooting type of said selected problem event; and a troubleshooting portal view manager operable to execute said troubleshooting profile and one or more troubleshooting data miner modules referenced in said troubleshooting profile, and to cause said diagnostic data and said instructions to be displayed;
wherein when executed said one or more troubleshooting data miner modules generate or cause generation of said diagnostic data and said instructions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. An apparatus that displays instructions and diagnostic data relevant to the diagnosis of a particular problem event which has occurred in a computing environment, wherein said instructions and diagnostic data are generated automatically and without network administrator action subsequent to identifying said particular problem event;
- wherein the apparatus comprises;
a database of troubleshooting data miner modules each configured to generate or cause the generation of one or more of either instructions and diagnostic data; a repository of troubleshooting profiles each referencing one or more data miner modules; a memory device configured to store data that associates problem event types with troubleshooting profiles; and a troubleshooting software module operable to display problem events received from domain managers, to execute a troubleshooting profile retrieved from said repository of troubleshooting profiles that is associated with said particular problem event to cause invocation of said one or more referenced troubleshooting data miner modules, and to display said diagnostic data and said instructions generated or caused to be generated by said one or more referenced troubleshooting data miner modules.
- wherein the apparatus comprises;
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23. A method for displaying information relevant to a particular problem event which has occurred in a computing environment, comprising:
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providing a database of troubleshooting data miner modules each operable to generate or cause the generation of diagnostic data or instructions related to a particular network entity or function; generating a database of troubleshooting profiles each referencing a predetermined one or more troubleshooting data miner modules to display diagnostic data and instructions pertinent to a particular type of problem event; determining which type of problem event corresponds to said particular problem event; retrieving from said database of troubleshooting profiles a troubleshooting profile associated with said determined type of problem event; and invoking said retrieved troubleshooting profile and said one or more troubleshooting data miner modules referenced therein to generate or cause to be generated diagnostic data and instruction relevant to the particular problem event; and displaying said instructions and diagnostic data on a display device. - View Dependent Claims (24)
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25. A computer readable medium comprising:
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a database of troubleshooting data miner modules each configured to generate or cause generation of at least one of either troubleshooting instructions and diagnostic data; a repository of troubleshooting profiles each referencing at least one of said data miner modules to be used in connection with troubleshooting a particular type of problem event; and a memory device configured to store data that associates each problem event type with one of the troubleshooting profiles; and computer program logic operable to enable a processor of a computer system to display problem events received from domain managers in a computing environment, determine the type of a problem event selected by a user, retrieve a troubleshooting profile from said repository that is associated with said type, execute said retrieved troubleshooting profile causing the invocation of said referenced troubleshooting data miner modules, and display diagnostic data and troubleshooting instructions generated or caused to be generated by said referenced troubleshooting data miner modules.
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Specification