Disambiguation method and system for a voice activated directory assistance system
First Claim
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1. A method for correcting ambiguations in directory assistance systems, comprising the steps of:
- receiving and processing a voice directory assistance request from a caller;
performing speech recognition on the voice directory assistance request;
presenting audio information to said caller if the request results in an ambiguation of at least two names, said audio information comprising a serial presentation of audibly recorded alternative names, each name audibly recorded in a voice of a person named; and
receiving from said caller a selection of a name, thereby resolving said ambiguation.
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Abstract
A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.
50 Citations
21 Claims
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1. A method for correcting ambiguations in directory assistance systems, comprising the steps of:
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receiving and processing a voice directory assistance request from a caller; performing speech recognition on the voice directory assistance request; presenting audio information to said caller if the request results in an ambiguation of at least two names, said audio information comprising a serial presentation of audibly recorded alternative names, each name audibly recorded in a voice of a person named; and receiving from said caller a selection of a name, thereby resolving said ambiguation. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A directory assistance system, comprising:
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a searchable directory for storing directory information; a database of audio recordings, each audio recording comprising a name of a person audibly recorded in a voice of a person named and corresponding to an entry in said searchable directory; a query system for searching said directory for a particular entry based on received voice directory assistance requests; a speech recognition system for converting the voice directory assistance requests into computer-processable queries for processing by said query system; and a disambiguation system for retrieving and playing back selected ones of said audio recordings in said database responsive to said query system locating multiple entries during a directory search; said disambiguation system serially presenting the selected audio recordings when multiples entries are located in response to a query from a caller seeking directory assistance to enable the caller to select a name. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A machine readable storage, having stored thereon a computer program for correcting ambiguations in a directory assistance system, said computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:
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receiving and processing a voice directory assistance request from a caller; performing speech recognition on the voice directory assistance request; presenting audio information to said caller if the request results in an ambiguation of at least two names, said audio information comprising a serial presentation of audibly recorded alternative names, each name audibly recorded in a voice of a person named; and receiving from said caller a selection of a name, thereby resolving said ambiguation. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification