System and method for granting permission to receive interactive voice broadcast of a voice service

• US 7,016,480 B1
• Filed: 02/05/2002
• Issued: 03/21/2006
• Est. Priority Date: 09/13/1999
• Status: Active Grant

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Saylor, Michael J., Richards, Frederick III, Trundle, Steven S, Rolincik, Mark J., Gardner, Douglas F.
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US10/062,473
• Time in Patent Office: 1,505 Days
• Field of Search: 379/67.1, 379/88.01, 379/88.02, 379/88.03, 379/88.04, 379/88.13, 379/88.16, 379/88.19, 379/88.18, 379/88.17, 345/329, 345/331, 345/333
• US Class Current: 379/67.1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/105 Financial transactions and auctions, e.g. bidding auctioneering devices in packet switching networks H04L12/1804
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2203/1066 Game playing
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42136 Administration or customisation of services
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 : via computer interface
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/4872 : Non-interactive information services
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 : comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5158 : in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5183 : Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53375 : Message broadcasting
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A system and method granting permission to transmit interactive voice broadcasts of a voice service over a voice network, including information derived from on-line analytical processing (OLAP) systems is disclosed. The system and method include a call server and a method for generating interactive voice pages related to product and service offerings, and for transmitting the voice pages to a user based on the user'"'"'s permission. A permission module is provided for receiving user permission information from the user indicating the user'"'"'s permission for telephone-based marketing.

Claims

1. A method for establishing permission to initiate personalized interactive voice sessions of a voice service over a voice network to a user comprising:

presenting a user with a list of available telephone-based marketing that may be transmitted to a user;

querying the user for user permission information regarding the telephone-based marketing;

receiving user permission information from the user indicating that user'"'"'s permission for telephone-based marketing;

generating one or more interactive voice pages related to product and service offerings;

transmitting one or more of the generated interactive voice pages to that user based on the user'"'"'s permissions.

2. The method of claim 1 wherein user permission information comprises information regarding when the telephone-based marketing may be sent.

3. The method of claim 1 wherein user permission information comprises information regarding how the telephone-based marketing may be sent.

4. The method of claim 1 wherein user permission information comprises information regarding where the telephone-based marketing may be sent.

5. The method of claim 1 wherein user permission information comprises the type of telephone-based marketing that may be sent.

6. A system for receiving permission to transmit an interactive voice broadcast of a voice service over a voice network comprising:

a permission module for receiving user permission information from a user indicating that user'"'"'s permission for telephone-based marketing;

a call server for generating one or more interactive voice pages related to product and service offerings, and for transmitting the one or more voice pages to the user based on the user'"'"'s permission.

7. The system of claim 6 wherein user permission information comprises when the telephone-based marketing may be sent.

8. The system of claim 6 wherein user permission information comprises how the telephone-based marketing may be sent.

9. The system of claim 6 wherein user permission information comprises where the telephone-based marketing may be sent.

10. The system of claim 6 wherein user permission information comprises the type of telephone-based marketing that may be sent.

11. A system for receiving permission to transmit an interactive voice broadcast of a voice service over a voice network comprising:

presenting means for presenting a user with a list of available telephone-based marketing;

query means for querying the user for user permission information regarding the telephone-based marketing;

means for receiving user permission information from the user indicating that user'"'"'s permission for telephone-based marketing;

means for generating one or more interactive voice pages related to product and service offerings, and for transmitting the one or more voice pages to the user based on the user'"'"'s permission.

12. The system of claim 11 wherein the means for receiving permission comprises a permission module.

13. The system of claim 11 wherein the means for generating one or more interactive voice ages comprises a call server.

14. The system of claim 11 further comprising means for accessing text for the user from at least one markup language document.

15. The system of claim 14 wherein the at least one markup language document is a TML document.

16. The system of claim 14 wherein the means for accessing text comprises a parsing engine.

17. The system of claim 14 further comprising means for generating personalized speech from the text for delivery to the user.

18. The system of claim 17 wherein the means for generating personalized speech comprises a text to speech engine.

19. The system of claim 11 wherein the voice network comprises the Public Switched Telephone Network.

20. The system of claim 11 wherein the user permission information comprises any one of the following:

when the telephone-based marketing may be sent, how the telephone marketing may be sent, where the telephone-based marketing may be sent, and the type of telephone-based marketing that may be sent.