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Open architecture for a voice user interface

  • US 7,016,847 B1
  • Filed: 12/08/2000
  • Issued: 03/21/2006
  • Est. Priority Date: 12/08/2000
  • Status: Active Grant
First Claim
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1. A system for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server, the system comprising:

  • a voice user interface subsystem including;

    a dialog engine, wherein the dialog engine is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server;

    a media communications server, wherein the media communications server is operable to receive user input via a communication system, and to transfer at least a portion of the user input to the dialog engine; and

    a broker coupled between the dialog engine and the media communications server, wherein the broker is operable to establish a session between the media communications server and the dialog engine.

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