System and method for processing unsolicited messages

• US 7,016,954 B2
• Filed: 06/04/2001
• Issued: 03/21/2006
• Est. Priority Date: 06/04/2001
• Status: Expired due to Fees

• Current Assignee: WSOU Investments, LLC (WSOU Holdings, LLC)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: McKenzie, Jr., William F., Revels, Kelly A.
• Primary Examiner(s): Najjar, Saleh
• Assistant Examiner(s): Duong, Oanh L.
• Application Number:
  US09/873,683
• Publication Number:
  US 20020188715A1
• Time in Patent Office: 1,751 Days
• Field of Search: 709/223, 709/224, 719/318, 714/26, 714/39, 714/4
• US Class Current: 709/224
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A system and method for processing an unsolicited error message is disclosed. Generally, a first computer is utilized comprising a transceiver, software stored within the first computer defining functions to be performed, and a processor configured by the software to perform the steps of: parsing an error message to determine an identification number that represents a most significant meaning of the error message; and, determining a description of the error message after parsing. The identification number is determined by dividing the error message into an identifier portion and a series of properties portion, wherein the identifier portion provides a general description of a cause of the error message, and the series of properties portion provides specific attributes of the error message. The identification number is then processed in accordance rules provided to the system for processing the error message.

Claims

1. A system for processing an unsolicited error message, wherein said unsolicited error message is received as a result of a malfunction within a network, comprising:

a first computer, comprising;

a transceiver;

software stored within said first computer defining functions to be performed; and

a processor configured by said software to perform the steps of;

receiving said error message;

parsing said error message to determine an identification number that represents a most significant meaning of said error message;

dividing said error message into an identifier portion and a series of properties portion, said identifier portion providing a general description of a cause of said error message and said series of properties portion providing specific attributes of said error message, wherein said identifier portion and said properties portion are used in determining said identification number;

generating said identification number by using an identifier of said identifier portion and at least one property value of said properties portion; and

determining a description of said error message after said step of parsing said error message by using said identification number, wherein said identifier and said description are provided to said system prior to said receiving said error message.

2. The system of claim 1, wherein said malfunction is selected from a group consisting of malfunction of hardware, malfunction of software, or problems with provided services associated with said network.

3. The system of claim 1, further comprising a database that stores said identification number and text describing said most significant meaning of said error message.

4. The system of claim 1, wherein said processor is further configured by said software to perform the step of,

processing said identification number in accordance with a set of rules that identify a process to be performed when an error message having said identification number is received.

5. The system of claim 1, wherein said identification number is used to identify parsing code associated with said identification number, wherein said parsing code may be executed to identify said most significant meaning of said error message.

6. A system for processing an unsolicited message, wherein said unsolicited error message is received as a result of a malfunction within a network, comprising:

a first computer, comprising;

means for receiving said error message;

means for parsing said error message when received to determine an identification number that represents a most significant meaning of said error message;

means for dividing said error message into an identifier portion and a series of properties portion, wherein said identifier portion provides a general description of a cause of said error message and said series of properties portion provides specific attributes of said error message, and wherein said identifier portion and said properties portion are used in determining said identification number;

means for generating said identification number by using an identifier of said identifier portion and at least one property value of said properties portion; and

means for determining a description of said error message after said step of parsing said error message by using said identification number, wherein said identifier and said description are provided to said system prior to said receiving said error message.

7. The system of claim 6, wherein said malfunction is selected from a group consisting of malfunction of hardware, malfunction of software, or problems with provided services associated with said network.

8. The system of claim 6, further comprising a means for storing said identification number and text describing said most significant meaning of said error message.

9. The system of claim 6, further comprising a means for processing said identification number in accordance with a set of rules that identify a process to be performed when an error message having said identification number is received.

10. The system of claim 6, wherein said identification number is used to identify parsing code associated with said identification number, wherein said parsing code may be executed to identify said most significant meaning of said error message.

11. A method of processing an unsolicited error message, wherein said unsolicited error message is received as a result of a malfunction within a network, the method is performed by an operation manager comprising the steps of:

receiving said error message;

parsing said error message when received to determine an identification number that represents a most significant meaning of said error message;

dividing said error message into an identifier portion and a series of properties portion, wherein said identifier portion provides a general description of a cause of said error message and said series of properties portion provides specific attributes of said error message, and wherein said identifier portion and said properties portion are used in determining said identification number;

generating said identification number by using an identifier of said identifier portion and at least one property value of said properties portion; and

determining a description of said error message after said step of parsing said error message by using said identification number, wherein said identifier and said description are provided to said operation manager prior to said receiving said error message.

12. The method of claim 11, wherein said malfunction is selected from the group consisting of malfunction of hardware, malfunction of software, or problems with provided services associated with said network.

13. The method of claim 11, further comprising the step of storing said identification number and text describing said most significant meaning of said error message.

14. The method of claim 11, further comprising the step of processing said identification number in accordance with a set of rules that identify a process to be performed when an error message having said identification number is received.