Interactive resort operating system
First Claim
1. A hospitality facility operating system, comprising:
- a plurality of client terminals coupled together, each client terminal including means for receiving identification information from a participating one of the hospitality facility guests,means for displaying a menu of hospitality facility services provided by the hospitality facility,means for receiving selection information from the participating guest indicating a desired hospitality facility service, andmeans for transmitting the identification information and selection information;
a services account server;
a gaming account server separate from the services account server; and
a central service controller, connected to each of the plurality of client terminals, the services account server, and the gaming account server, and includingmeans for establishing a gaming account on the gaming account server for hospitality facility guests,means for establishing a non-gaming services account on the services account server for hospitality facility guests,means for storing guest preference information in the non-gaming services account for hospitality facility guests,means for receiving from the client terminals the identification information and the selection information, andmeans for transmitting, to the client terminals, a response based on the selection information or the identification information,wherein said means for transmitting the response sends a confirmation of the selection, andwherein said means for transmitting the response sends a reminder of the selection.
3 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods consistent with the present invention allow guests at a hospitality facility to request hospitality facility services from a remote terminal. For example, guests can order merchandise (such as event tickets, food and drink, and retail items), make reservations (for example, at hotels, restaurants, and golf courses), and transfer funds between their gaming and services accounts. Hospitality facility operators can then track the preferences of their guests by storing guest preference information and updating the guest preference information each time a guest requests a service. Based on the stored guest preference information, hospitality facility operators can selectively offer each guest those services most desired by the guest.
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Citations
38 Claims
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1. A hospitality facility operating system, comprising:
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a plurality of client terminals coupled together, each client terminal including means for receiving identification information from a participating one of the hospitality facility guests, means for displaying a menu of hospitality facility services provided by the hospitality facility, means for receiving selection information from the participating guest indicating a desired hospitality facility service, and means for transmitting the identification information and selection information; a services account server; a gaming account server separate from the services account server; and a central service controller, connected to each of the plurality of client terminals, the services account server, and the gaming account server, and including means for establishing a gaming account on the gaming account server for hospitality facility guests, means for establishing a non-gaming services account on the services account server for hospitality facility guests, means for storing guest preference information in the non-gaming services account for hospitality facility guests, means for receiving from the client terminals the identification information and the selection information, and means for transmitting, to the client terminals, a response based on the selection information or the identification information, wherein said means for transmitting the response sends a confirmation of the selection, and wherein said means for transmitting the response sends a reminder of the selection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A hospitality facility operating system, comprising:
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a plurality of client terminals, each client terminal including means for receiving identification information from a participating one of the hospitality facility guests, means for displaying a menu of hospitality facility services provided by the hospitality facility, means for receiving selection information from the participating guest indicating a desired hospitality facility service, and means for transmitting the selection information; a gaming account server separate from the services account server; and a central service controller, connected to the plurality of client terminals, the services account server, and the gaming account server, and including means for establishing a gaming account on the gaming account server for each of the guests, means for establishing a non-gaming services account on the services account server for each of the guests, means for storing guest preference information in the non-gaming services account for each of the guests, means for receiving from the client terminals the transmitted selection information after each selection, means for adjusting the preference information of the guest according to the guest selection information after each selection, and means for transmitting, to the client terminals, a response based on the selection information or the identification information, wherein said means for transmitting the response sends a confirmation of the selection, and wherein said means for transmitting the response sends a reminder of the selection. - View Dependent Claims (16, 17)
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18. A method of operating an interactive hospitality facility ordering and scheduling system comprising:
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establishing a non-gaming services account file, including guest preference information, on a services account server in communication with a central service controller for a guest; establishing a gaming account file for the guest on a gaming account server in communication with the central service controller, wherein the gaming account server is a separate server from the services account server; receiving, at a terminal coupled to the central service controller, guest identification information input by the guest; displaying, on a video display of the terminal, a menu of hospitality facility services provided by the hospitality facility; receiving, at the terminal, selection information indicating a desired hospitality facility service from the guest; sending, by the terminal to the central service controller, the guest identification information and the selection information; and sending, by the central service controller to the terminal, responses based on the guest identification information or the selection information, wherein one of said responses is a confirmation of the selection, and wherein another of said responses is a reminder of the selection. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A hospitality facility operating system, comprising:
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a plurality of client terminals coupled together, each terminal including a card reader for receiving identification information from a participating one of the hospitality facility guests, a display for displaying a menu of hospitality facility services provided by the hospitality facility, a touch screen for receiving selection information from the participating guest indicating a desired hospitality facility service, and a first network interface for transmitting the identification information and the selection information; and a central service controller, connected to each of the plurality of client terminals, and including a services database for storing guest preference information for each of the participating guests in a non-gaming services account, a gaming database for storing gaming account information for each of the participating guests in a gaming account separate from the non-gaming services account, a second network interface for receiving from the client terminals the identification information and the selection information, a database server for retrieving guest preference information corresponding to the received identification information, and a processor for generating messages and a hospitality services menu based on the retrieved guest preference information or the selection information, wherein said display displays a confirmation message of the service selected by the guest, and wherein the display displays a reminder message of the service selected by the guest. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37)
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38. A computer readable medium including program instructions for carrying out the method of
establishing non-gaming services account files for guests of a hospitality facility on a services account server; -
establishing gaming account files for the guests on a gaming account server that is separate from the services account server; receiving guest identification information input by a participating guest; displaying on a video display menus of services provided by the hospitality facility separate from the video display; receiving from the participating guest selection information indicating a desired one of the hospitality services; updating the services account file of the participating guest according to the selection information after each selection by the participating guest; and sending to the participating guest a confirmation and a reminder regarding the participating guest selection information.
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Specification