Method and device for call diversion via an agent in a communications system

• US 7,027,435 B2
• Filed: 11/29/2001
• Issued: 04/11/2006
• Est. Priority Date: 11/29/2000
• Status: Expired due to Term

• Current Assignee: Unify GmbH & Co. KG (Atos SE)
• Original Assignee: Siemens AG
• Inventors: Bardehle, Lutz
• Primary Examiner(s): HAMANN, JORDAN J
• Application Number:
  US09/998,066
• Publication Number:
  US 20020136182A1
• Time in Patent Office: 1,594 Days
• Field of Search: 370/220, 370/221
• US Class Current: 370/352
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and device for call diversion in a communications system with a multiplicity of terminals which are connected to a local area network, the information relating to an activated call diversion being transmitted to an agent unit, and a call being diverted using the transmitted information.

Claims

1. A method for call diversion in a communications system with a plurality of terminals which are connected to a local area network, the method comprising the steps of:

activating a call diversion from a first terminal to a second terminal;

transmitting information relating to the activated call diversion to an agent unit; and

diverting a call for the first terminal using the transmitted information, wherein information is transmitted to the agent unit in a protocol layer above an H.323 protocol.

2. A method for call diversion in a communications system as claimed in claim 1, wherein an H.323 protocol is used in the communications system.

3. A method for call diversion in a communications system as claimed in claim 1, wherein the agent unit is a third terminal of the communications system.

4. A method for call diversion in a communications system as claimed in claim 1, wherein the first terminal can be disabled.

5. A method for call diversion in a communications system as claimed in claim 1, wherein the agent unit stores a list of the plurality of terminals connected to the local area network.

6. A method for call diversion in a communications system as claimed in claim 5, wherein the agent unit controls the call diversion.

7. A computer-controlled device in a communications system, comprising:

a plurality of terminals connected to a local area network; and

an agent unit for managing call diversions of the terminals, wherein the agent unit receives information relating to an activated call diversion from one of the plurality of terminals in a protocol layer above an H.323 protocol, and wherein the agent unit diverts a call from the terminal using the received information.