Method and system for providing remote access to previously transmitted enterprise messages

• US 7,031,437 B1
• Filed: 12/29/2000
• Issued: 04/18/2006
• Est. Priority Date: 10/30/2000
• Status: Expired due to Fees

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Saint-Amour, Helene, Armstrong, Steven M., Parsons, Eric W.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): ELAHEE, MD S
• Application Number:
  US09/753,345
• Time in Patent Office: 1,936 Days
• Field of Search: 379/88.18, 379/88.22, 379/88.12, 379/202.01, 713/168, 370/352, 370/353, 455/412.2, 455/567, 455/458, 455/406, 455/456.1, 340/7.5, 709/219
• US Class Current: 379/88.12
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

In one example of the invention, a notification system is coupled to a plurality of message services including a voice mail server, an email server and an information server in an office. Messages left for a user (e.g. voice mail, email, CRM event, etc.) are deposited in folders maintained by the messaging services. The notification system detects additions to the user'"'"'s folders and when a new message arrives, the notification system sends an alert to a Wireless Access Protocol (WAP) enabled device (e.g. cell phone) configured for the user. The alert includes the total number of messages of each type received for the user, along with an indication of the most recently received message. Message information associated with the alerts are also archived by the notification system so that a user can remotely access the information so as to learn more about the messages received from the plurality of message services.

Claims

1. A method for managing message events associated with a plurality of message feeds provided to a user in a first communication network, the method comprising the steps of:

collecting, in the first communication network, information regarding at least two message events associated with the message feeds;

determining, based upon a predefined filter, whether to provide an alert associated with each message event;

updating a list of messages for the user based on the collected, filtered information;

preparing an alert based on the updated list of messages;

pushing the alert, via a second communication network which is a shared network, to a wireless device associated with the user using a Wireless Access Protocol (WAP) push protocol without knowledge of topology of the second communication network, the alert including an indication of the most recent message event of the plurality of message events; and

archiving information associated with the updated list of messages,

whereby the alert is transmitted to the wireless device in the absence of a corresponding request from the wireless device, and whereby predetermined types of messages can be withheld in relative security in the first communication network.

2. A method according to claim 1, further comprising the steps of:

providing a link in the pushed alert for accessing the archived information via a wireless interface.

3. A method according to claim 1, wherein the message feeds comprise two or more of voice mail, fax mail, email, and an information source.

4. A method according to claim 3, wherein the message events include one or more of a newly received voice mail, a deleted voice mail a read voice mail, a newly received email, a deleted email, a read email, a newly received fax, a deleted fax, a newly received information message, a deleted information message, a read information message, and a missed phone call.

5. A method according to claim 1, wherein the preparing step includes the step of preparing the indication of a most recent one of the message events.

6. A method according to claim 5, wherein the preparing step includes the step of preparing an identification of a caller associated with the most recent message event.

7. A method according to claim 1, wherein the preparing step includes the step of preparing a respective total of messages associated with each of the message feeds.

8. An apparatus for managing message events associated with a plurality of message feeds provided to a user in a communication network, the apparatus comprising:

means in the first communication network for collecting information regarding at least two message events associated with the message feeds;

means for determining, based upon a predefined filter, whether to provide an alert associated with each message event;

means for updating a list of messages for the user based on the collected information;

means for preparing an alert based on the updated list of messages, the alert including an indication of which of the plurality of message events is a most recent message event;

means for pushing the alert, via a second communication network which is a shared network, to a wireless device associated with the user using a Wireless Access Protocol (WAP) push protocol without knowledge of topology of the second communication network; and

means for archiving information associated with the updated list of message,

whereby the alert is transmitted to the wireless device in the absence of a corresponding request from the wireless device, and whereby predetermined types of messages can be withheld in relative security in the first communication network.

9. An apparatus according to claim 8, further comprising:

means for providing a link in the pushed alert for accessing the archived information via a wireless interface.

10. An apparatus according to claim 8, wherein the message feeds comprise two or more of voice mail, fax mail, email, and an information source.

11. An apparatus according to claim 10, wherein the message events include one or more of a newly received voice mail a deleted voice mail a read voice mail, a newly received email, a deleted email, a read email, a newly received fax, a deleted fax, a newly received information message, a deleted information message, a read information message, and a missed phone call.

12. An apparatus according to claim 8, wherein the preparing means includes means for preparing an identification of a caller associated with the most recent message event.

13. An apparatus according to claim 8, wherein the preparing means includes means for preparing a respective total of messages associated with each of the message feeds.

14. An apparatus for providing notifications about messages in a first communication network including a first messaging server adapted to store messages from a first message feed for a plurality of users and a second messaging server adapted to store messages from a second message feed for the plurality of users, the first message feed and second message feed being associated with different types of messages, the apparatus comprising:

a notification server in the first communication network adapted to be coupled to both of the first and second messaging servers, the notification server collecting information about at least two messages stored for certain of the plurality of users by the first message feed and the second message feed, and applying a predefined filter to the message, and pushing alerts associated with messages not removed from processing by the filter via a second communication network which is a shared network, without knowledge of topology of the second communication network, using a Wireless Access Protocol (WAP) push protocol based on the collected information to wireless devices associated with the certain users;

an archive coupled to the notification server for storing message headers based on the collected information, the pushed alerts including a link for accessing the archive and an indication of the most recent one of the plurality of messages;

wherein the communication system further includes a PBX coupled to a plurality of office phones associated with the certain users, one of the first and second message feeds being voice mail associated with the office phones,

whereby the alert is transmitted to the wireless device in the absence of a corresponding request from the wireless device, and whereby predetermined types of messages can be withheld in relative security in the first communication network.

15. An apparatus according to claim 14, further comprising:

a wireless interface adapted to communicate with the wireless device in response to selection of the link included in the pushed alerts.

16. An apparatus according to claim 14, wherein the first message feed comprises one of a voice mail, fax mail, email, and an information source, and the second message feed comprises a different one of the voice mail, fax mail, email, and the information source.