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System and method for reallocating and/or upgrading and/or rewarding tickets, other event admittance means, goods and/or services

  • US 7,031,945 B1
  • Filed: 07/24/2001
  • Issued: 04/18/2006
  • Est. Priority Date: 07/24/2000
  • Status: Expired due to Fees
First Claim
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1. A method of at least one of reallocating, upgrading and awarding admittance to events to an event customer via a data communication network, said data communication network optionally comprising a server, workstations operably connectable to said server, one or more databases operably connectable to said server and said workstations, said workstations optionally including a web browser interface facilitating communication with said server, a point of sale server, and wireless devices operably connectable to said server, said wireless devices including at least one of a smart card, a personal digital assistant, a mobile telephones, and a mobile data device, said wireless device comprising at least one of transmitting and receiving means and transceiver means for receiving and transmitting signals, said method comprising the steps of:

  • (a) receiving a communication from the event customer, the communication including a request to obtain admittance to at least one event, the communication also including an identifier associated with an identification device;

    (b) updating an account associated with said identifier to reflect the request;

    (c) accessing the account by utilizing the identifier stored on the identification device at the point of sale system upon presentation of the identification device to verify the request;

    (d) admitting the event customer at the point of sale system after verification of the request;

    (e) determining a predetermined time period associated with the event indicative of another event customer from event customers not attending the event in accordance with first predetermined criteria including at least one of agreement with one or more of the event customers, the event customer not providing notice of non-attendance a first predetermined time period prior to the event, the event customer not providing notice of non-attendance a second predetermined time after start of the event, the event customer leaving the event early, and other predetermined criteria;

    (f) polling the wireless devices of a plurality of users to determine whether additional seats have been available, and if additional seats have been made available, then adding the additional seats to a list of available seats for said method of dynamically at least one of allocating upgrading and awarding admittance to the events to the event customer;

    (g) releasing an allocation associated with the another event customer and notifying at least one of the event customers that are at least one of currently attending the event and registered for said at least one of reallocating, reprovisioning, upgrading and awarding responsive to said releasing the allocation;

    (h) accepting by at least one of the event customers said at least one of reallocating, reprovisioning, upgrading and awarding in accordance with second predetermined criteria;

    (i) transmitting a confirmation to the at least one wireless device of the at least another event customer to be used by the at least another event customer to utilize the at least another seating location;

    (j) presenting, by the at least another event customer, at least one of the confirmation and another ticket associated with a previous seating location, to identify and utilize the at least another seating location;

    (k) processing customer profiles in accordance with predetermined customer criteria, and determining responsive to the processing of the customer profiles event customers to be notified via the at least one wireless device, and notifying the event customers responsive to the customer profiles comprising at least one of communication, patron satisfaction communication, additional revenue, additional advertising, and advertising sponsorship for advertising on the wireless device; and

    (l) polling the wireless devices of a plurality of users for additional communications including additional requests for at least one of additional movie tickets, additional sporting event tickets, additional concessions, additional services, additional offers, additional entertainment services and additional merchandise.

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