Method and system for screening calls during voicemail messaging

• US 7,035,385 B2
• Filed: 03/29/2002
• Issued: 04/25/2006
• Est. Priority Date: 03/29/2002
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Levine, David A., Patterson, Greg N., Worsham, James, Zhang, Zhigiang Zeeman
• Primary Examiner(s): Escalante, Ovidio
• Assistant Examiner(s): Gauthier, Gerald
• Application Number:
  US10/108,892
• Publication Number:
  US 20040258220A1
• Time in Patent Office: 1,488 Days
• Field of Search: 379/88.01, 379/67, 379/88.25, 379/82, 379/88.22, 379/88.23, 379/88.26, 379/142.07, 379/88.24, 379/88.12, 379/88.17, 379/211.01, 379/373.02, 379/88.18, 455/406, 455/414.1, 370/401, 709/202
• US Class Current: 379/88.23
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53358 Message preview

Abstract

The present invention relates to systems and methods for monitoring and intercepting messages to a voicemail system connected to an AIN or WIN network for screening calls incoming to a landline or wireless telephone. After a call is forwarded to voicemail system, the called party is provided an opportunity to monitor a message as it is spoken into a voicemail system. The called party may intercept the message at any time during delivery of the message to answer the telephone call.

Claims

1. A method for enabling a voicemail subscriber to screen telephone calls, the method comprising:

detecting that an incoming call intended for a subscriber'"'"'s telephone is unanswered;

forwarding the incoming call to a service node upon detecting that the incoming call is unanswered;

searching a voicemail access table to determine a voicemail access number associated with the subscriber'"'"'s telephone line;

placing a first outgoing call from the service node to the subscriber'"'"'s telephone;

when the subscriber'"'"'s telephone operates in a wireless network, delaying placing a second outgoing call from the service node to the subscriber'"'"'s voicemail box to account for a longer call set-up time in the wireless network, the delayed second outgoing call ensuring the subscriber may screen an entire message recorded by a voicemail system;

connecting the incoming call, the first outgoing call, and the second outgoing call to a three-way conference bridge,

wherein the first outgoing call to the subscriber'"'"'s telephone is connected via a connect_oneway_path to the subscriber'"'"'s telephone without any further subscriber intervention upon detecting that the first outgoing call to the subscriber'"'"'s telephone is answered, such that the subscriber can monitor a voicemail message as it is being recorded into the subscriber'"'"'s voicemail box.

2. The method of claim 1, wherein the subscriber'"'"'s telephone line is connected to the conference bridge such that a voice path joining the subscriber'"'"'s telephone line and the incoming call does not permit the incoming call to receive input from the subscriber'"'"'s telephone line.

3. The method of claim 1, wherein the subscriber'"'"'s telephone is a landline telephone operating in a landline network.

4. The method of claim 1, wherein the second outgoing call from the service node to the subscriber'"'"'s voicemail box is delayed about four (4) seconds.

5. The method of claim 1, wherein the service node answers the incoming call after the second outgoing call to the subscriber'"'"'s voicemail box has been answered.

6. The method of claim 1, wherein the first outgoing call to the subscriber'"'"'s telephone line is placed using a dependent number, wherein a distinctive ringing pattern is provided to the subscriber'"'"'s telephone line.

7. The method of claim 1, further comprising:

receiving an instruction over the subscriber'"'"'s telephone to indicate that the subscriber desires to intercept the incoming call; and

reconnecting the subscriber to the incoming call for a two-way conversation in response to the instruction.

8. The method of claim 1, further comprising:

receiving a key sequence provided over the subscriber'"'"'s telephone to indicate that the subscriber desires to intercept the incoming call; and

reconnecting the subscriber to the incoming call for a two-way conversation in response to the key sequence.

9. The method of claim 8, further comprising releasing the second outgoing call from the service node to the subscriber voicemail box, wherein the conference bridge connection is broken upon detecting the key sequence from the subscriber'"'"'s telephone.

10. The method of claim 1, further comprising the step of communicating at least one of a calling name and a calling number for the service node to inform the subscriber that the second outgoing call is from a voicemail monitoring service.

11. A system for enabling subscribers to a voicemail service to screen telephone calls forwarded to a voicemail box, the system comprising:

a service switching point for routing the telephone calls to and from a subscriber'"'"'s telephone, wherein the service switching point comprises an AIN trigger;

a service control point for directing the routing of the telephone calls received at a service switching point in response to a query generated by the AIN trigger;

a service node for receiving an incoming telephone call routed from the service switching point; and

an access table, wherein the service node retrieves a voicemail access number associated with the subscriber'"'"'s telephone line from the access table,

wherein when the subscriber'"'"'s telephone operates in a wireless network, and when the service node receives the incoming telephone call, the service node places a first outgoing call to the subscriber'"'"'s telephone and delays placing a second outgoing call to a voicemail box to account for a longer call set-up time in the wireless network, the delayed second outgoing call ensuring the subscriber may screen an entire message recorded by a voicemail system, and the service node allocates a three-way conference bridge between the incoming call and the second outgoing call to the voicemail box when the second outgoing call to the voicemail box is answered, and connects the first outgoing call to the subscriber'"'"'s telephone via a connect_oneway_path without any further subscriber intervention when once the call to the subscriber'"'"'s telephone is answered.

12. The system according to claim 11, wherein the service node answers the incoming call after the second outgoing call to the voicemail box is answered, and wherein the second outgoing call from the service node to the subscriber'"'"'s voicemail box is delayed about four (4) seconds.

13. A method for enabling a voicemail subscriber to screen telephone calls, the method comprising:

placing an outgoing call to a subscriber'"'"'s telephone via a telephone number for generating a first ringing pattern;

detecting that an incoming call intended for a subscriber'"'"'s telephone is unanswered;

forwarding the incoming call to a service node upon detecting that the incoming call is unanswered;

searching a voicemail access table to determine a voicemail access number associated with the subscriber'"'"'s telephone line upon receiving the incoming call;

when the subscriber'"'"'s telephone operates in a wireless network, delaying placing a first outgoing call from the service node to the subscriber'"'"'s voicemail box to account for a longer call set-up time in the wireless network, the delayed second outgoing call ensuring the subscriber may screen an entire message recorded by a voicemail system;

placing a second outgoing call from the service node to the subscriber'"'"'s telephone via a dependent telephone number for generating a distinctive ringing pattern that is different from the first ringing pattern;

connecting the incoming call and the outgoing calls to a three-way conference bridge nearly simultaneously, wherein the call to the subscriber'"'"'s telephone is connected via a connect_oneway_path; and

in response to receiving an instruction over the subscriber'"'"'s telephone indicating that the subscriber desires to intercept the incoming call, reconnecting the subscriber to the incoming call for a two-way conversation.

14. The method of claim 13, wherein the instruction is a key sequence, and wherein the second outgoing call from the service node to the subscriber'"'"'s voicemail box is delayed about four (4) seconds.

15. The method of claim 13, wherein the instruction is a word or phrase spoken into a receiver of the subscriber'"'"'s telephone and recognized via speech processing.

16. The method of claim 13, further comprising the step of communicating at least one of a calling name and a calling number for the service node to inform the subscriber that the second outgoing call is from a voicemail monitoring service.

17. A computer-readable medium storing instructions for performing the steps of:

detecting that an incoming call intended for a subscriber'"'"'s telephone is unanswered;

forwarding the incoming call to a service node upon detecting that the call is unanswered;

searching a voicemail access table to determine a voicemail access number associated with the subscriber'"'"'s telephone line;

placing a first outgoing call from the service node to the subscriber'"'"'s telephone;

when the subscriber'"'"'s telephone operates in a wireless network, delaying placing a second outgoing call from the service node to the subscriber'"'"'s voicemail box to account for a longer call set-up time in the wireless network, the delayed second outgoing call ensuring the subscriber may screen an entire message recorded by a voicemail system;

connecting the incoming call, the first outgoing call, and the second outgoing call to a three-way conference bridge,

wherein the first outgoing call to the subscriber'"'"'s telephone is connected via a connect_oneway_path to the subscriber'"'"'s telephone without any further subscriber intervention upon detecting that the first outgoing call to the subscriber'"'"'s telephone is answered, such that the subscriber can monitor a voicemail message as it is being recorded into the subscriber'"'"'s voicemail box.