Operational support system for telecommunication services
First Claim
Patent Images
1. A communications system comprising:
- one or more telephony components;
one or more data network components configured to provide operations relating to data communications;
a process management system configured to manage the telephony components and the data network components; and
a network interface configured to provide access to users to the telephony components, data network components, and process management system wherein the process management system includes;
a process automator configured to generate an automated business process for the one or more telephony components, the one or more data network components, and the network interface,an analyzer configured to provide real-time monitoring of the one or more telephony components and the one or more data network components, anda plurality of connectors configured to provide connections between the process management system and the one or more telephony components, the one or more data network components, and the network interface.
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Abstract
An operational support system includes a group of legacy telephony system components, a group of data network components, and a process manager. The process manager manages communications between the legacy telephony system components and the data network components.
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Citations
27 Claims
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1. A communications system comprising:
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one or more telephony components; one or more data network components configured to provide operations relating to data communications; a process management system configured to manage the telephony components and the data network components; and a network interface configured to provide access to users to the telephony components, data network components, and process management system wherein the process management system includes; a process automator configured to generate an automated business process for the one or more telephony components, the one or more data network components, and the network interface, an analyzer configured to provide real-time monitoring of the one or more telephony components and the one or more data network components, and a plurality of connectors configured to provide connections between the process management system and the one or more telephony components, the one or more data network components, and the network interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. An operational support system comprising:
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a plurality of telephony system components; a plurality of data network components; and a process manager configured to manage communications between the plurality of telephony system components and the plurality of data network components a process automator configured to generate an automated business process for the plurality of telephony system components and the plurality of data network components wherein the process manager includes; an analyzer configured to provide real-time monitoring of the plurality of telephony system components and the plurality of data network components, and a plurality of connectors configured to integrate the plurality of telephony system components and the plurality of data network components with the process manager. - View Dependent Claims (21, 22, 23, 24)
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25. A system comprising:
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a group of legacy telephony components; a first unit configured to provide a plurality of information services; a second unit configured to provide customer service operations; a third unit configured to provide Voice over Internet Protocol (VoIP) related services; a fourth unit configured to provide high speed backbone network services; and a program management unit configured to manage communications between the group of legacy telephony components, the first unit, the second unit, the third unit, and the fourth unit. - View Dependent Claims (26, 27)
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Specification