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Call processing system and service control point for handling calls to a call center

  • US 7,043,004 B1
  • Filed: 03/11/2004
  • Issued: 05/09/2006
  • Est. Priority Date: 04/27/1999
  • Status: Expired due to Term
First Claim
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1. A method for handling a call to a call center, the method comprising:

  • receiving an initial signal for the call into a call processing system;

    processing the initial signal to generate a service control point (SCP) query for an SCP;

    transmitting the SCP query from the call processing system for the SCP;

    receiving the SCP query into the SCP;

    processing the SCP query in the SCP to select a call center resource processor;

    transmitting an address query from the SCP for the call center resource processor;

    receiving an address response into the SCP from the call center resource processor wherein the address response indicates a call center resource for the call;

    transmitting an SCP response from the SCP for the call processing system wherein the SCP response indicates the call center resource for the call;

    receiving the SCP response into the call processing system;

    processing the SCP response in the call processing system to generate a route instruction to cause a network element system to route the call to the call center resource in call packets indicating the call center resource; and

    transmitting the route instruction from the call processing system for the network element system.

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