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Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

  • US 7,043,551 B2
  • Filed: 02/24/2004
  • Issued: 05/09/2006
  • Est. Priority Date: 09/29/1999
  • Status: Expired due to Term
First Claim
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1. A method of monitoring usage of a monitored image output device, comprising:

  • receiving an electronic mail message transmitted using an Internet protocol, the electronic mail message comprising information related to usage of the monitored image output device;

    automatically extracting identifying information of the monitored image output device from the electronic mail message;

    automatically extracting total page count information of the monitored image output device from the electronic mail message, the total page count information indicating the total number of pages printed by the monitored image output device; and

    automatically storing the total page count information in association with the identifying information in a database.

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