Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers
First Claim
1. A method of scheduling a reminder call from an automated, computerized voice message storage and redelivery system (SRS) and receiving by a subscriber a reminder call from the SRS comprising the steps of:
- A. providing to the SRS when a reminder call is to be made by the SRS;
B. providing to the SRS by a subscriber each telephone number that is to be called by the SRS to deliver a reminder call and information as to whether the telephone associated with the number will be answered by a human voice or a digital voice;
C. providing to the SRS the message to be included in the reminder call;
D. recording by the SRS the information provided in step A;
E. calling a telephone number of step B as provided in step A;
F. if the telephone number of step E is answered, determining by the SRS if a human voice or digital voice has answered the telephone;
G. selecting a manner in which the message of step C will be delivered based upon the determination of step F;
H. if a digital voice answers the telephone of step F, determining if the digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM); and
I. if an AAA or VMS answers the telephone, requesting by the SRS that the call be transferred to another telephone number if such was recorded in step D.
1 Assignment
0 Petitions
Accused Products
Abstract
An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer for calling and answering a telephone call from a remote location, and signal recognition capability operatively connected to the telephone connection and to the computer for determining if a telephone called from the telephone connection has been answered by a human voice or by a digital voice. Memory is operatively connected to the computer for storing voice messages for remembering the number of each remote telephone, programs for operating the computer for receiving, recording, and redelivery of voice messages. The programs include calling a remote telephone number; determining if the telephone number is answered and determining by the signal recognition capability if a human voice or digital voice has answered the telephone; and for providing that if a digital voice answers the telephone whether such digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM). The call can be transferred to another telephone number if such number was recorded if an AAA or VMS answers the telephone; and providing by the SRS the message recorded to the AAM if an AAM answers the call.
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Citations
19 Claims
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1. A method of scheduling a reminder call from an automated, computerized voice message storage and redelivery system (SRS) and receiving by a subscriber a reminder call from the SRS comprising the steps of:
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A. providing to the SRS when a reminder call is to be made by the SRS; B. providing to the SRS by a subscriber each telephone number that is to be called by the SRS to deliver a reminder call and information as to whether the telephone associated with the number will be answered by a human voice or a digital voice; C. providing to the SRS the message to be included in the reminder call; D. recording by the SRS the information provided in step A; E. calling a telephone number of step B as provided in step A; F. if the telephone number of step E is answered, determining by the SRS if a human voice or digital voice has answered the telephone; G. selecting a manner in which the message of step C will be delivered based upon the determination of step F; H. if a digital voice answers the telephone of step F, determining if the digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM); and I. if an AAA or VMS answers the telephone, requesting by the SRS that the call be transferred to another telephone number if such was recorded in step D. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An automated, computerized voice message scheduling, storage and redelivery system for providing a reminder call to a remote telephone, comprising a computer means for executing software commands, a telephone connection means operatively connected to said computer means for calling and answering a telephone call from a remote location, a signal recognition means operatively connected to said telephone connection means and to said computer means for determining if a telephone called from said telephone connection means has been answered by a human voice or by a digital voice, memory means operatively connected to said computer means for scheduling and storing voice messages for remembering the number of each remote telephone and information as to whether the telephone will be answered by a human voice or digital voice providing by a subscriber to said system, program means for operating computer means for scheduling, receiving, recording, and redelivery of voice messages, said program means including means for calling a remote telephone number;
- means for determining if the telephone number is answered and determining by said signal recognition means if a human voice or digital voice has answered the telephone;
means for providing that if a digital voice answers the telephone whether such digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM) and further including means for requesting by the SRS that the call be transferred to another telephone number if such number was recorded if an AA or VMS answers the telephone. - View Dependent Claims (14, 15)
- means for determining if the telephone number is answered and determining by said signal recognition means if a human voice or digital voice has answered the telephone;
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16. A method of scheduling a reminder call from an automated, computerized voice message storage and redelivery system (SRS) and receiving by a subscriber a reminder call from the SRS comprising the steps of:
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A. providing to the SRS when a reminder call is to be made by the SRS; B. providing to the SRS by a subscriber, telephone numbers associated with a subscriber that are to be called by the SRS to deliver a reminder call and information as to whether the telephone associated with the numbers will be answered by a human voice or a digital voice; C. providing to the SRS the message to be included in the reminder call; D. recording by the SRS the information provided in step A; E. calling a telephone number of step B as provided in step A; F. if the telephone number of step E is answered, determining by the SRS if a human voice or digital voice has answered the telephone; G. selecting a manner in which the message of step C will be delivered based upon the determination of step F; and H. if a digital voice answers the telephone of step F, determining if the digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM). - View Dependent Claims (17, 18, 19)
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Specification