Multimedia augmented call coverage
First Claim
Patent Images
1. A method of handling incoming calls to at least two clients comprising:
- arranging for an incoming call to arrive on equipment associated with the at least two clients;
passing information associated with die incoming call to a combined user agent associated with the at least two clients; and
initiating a multimedia session between the at least two clients relating to the incoming call.
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Accused Products
Abstract
A technique for sharing multimedia sessions between users that share a directory number allows incoming calls to be routed to both phones. Once one party picks up, the other party is alerted to this fact. Both parties may then exchange multimedia information to help in the handling and disposition of the call.
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Citations
45 Claims
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1. A method of handling incoming calls to at least two clients comprising:
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arranging for an incoming call to arrive on equipment associated with the at least two clients; passing information associated with die incoming call to a combined user agent associated with the at least two clients; and initiating a multimedia session between the at least two clients relating to the incoming call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of handling outgoing calls between at least two clients comprising:
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receiving information for an outgoing call from one of the at least two clients at a combined user agent associated with the at least two clients; and sharing multimedia information relating to the outgoing call with the others of the at least two clients. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. A method of sharing information about a call comprising:
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associating at least two clients with a combined user agent; directing incoming calls to the at least two clients; initiating a multimedia session between the at least two clients; and transferring information relating to the call during the multimedia session. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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27. A computer readable medium comprising software adapted to:
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arrange for an incoming call to arrive on equipment associated with at least two clients; and pass information about the incoming call to a combined user agent associated with the at least two clients so that the combined user agent may initiate a multimedia session between the at least two clients relating to the incoming call. - View Dependent Claims (28, 29, 30, 31, 32, 33)
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34. A system for integrating multimedia sessions between clients sharing a phone number comprising:
a combined user agent adapted to; receive an indication of an incoming call; and initiate a multimedia session between at least two clients sharing a phone number relating to the incoming call. - View Dependent Claims (35, 36, 37, 38, 39, 40)
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41. A system for integrating multimedia sessions between clients sharing a phone number comprising:
a combined user agent adapted to; receive an indication of an outgoing call; and initiate a multimedia session between at least two clients sharing a phone number, said multimedia session relating to the outgoing call. - View Dependent Claims (42, 43, 44, 45)
Specification