Method and system for changing a collaborating client behavior according to context
First Claim
1. An information processing method in an information processing system having an information terminal support server which supports collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the method comprising the steps of:
- (a) receiving, at the information terminal support server, an HTTP message sent from a Web server in response to a customer-side browser request;
(b) determining whether or not said HTTP message agrees with a predetermined condition;
(c) editing contents of said HTTP message when said HTTP message agrees with said predetermined condition;
(d) sending said HTTP message in an unedited form to the customer-side browser; and
(e) sending said HTTP message in an edited form to the agent-side browser.
2 Assignments
0 Petitions
Accused Products
Abstract
A collaboration client'"'"'s behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.
38 Citations
9 Claims
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1. An information processing method in an information processing system having an information terminal support server which supports collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the method comprising the steps of:
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(a) receiving, at the information terminal support server, an HTTP message sent from a Web server in response to a customer-side browser request; (b) determining whether or not said HTTP message agrees with a predetermined condition; (c) editing contents of said HTTP message when said HTTP message agrees with said predetermined condition; (d) sending said HTTP message in an unedited form to the customer-side browser; and (e) sending said HTTP message in an edited form to the agent-side browser. - View Dependent Claims (2, 3)
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4. A computer program product recorded on computer readable medium for storing an information processing program executed within a system having an information terminal support server supporting collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the program product comprising:
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(a) computer readable means for receiving, at the information terminal support server, an HTTP message sent from a Web server in response to a request of said customer-side browser; (b) computer readable means for determining at the information terminal support server whether or not said HTTP message agrees with a predetermined condition; (c) computer readable means for editing, at the information terminal support server, contents of said HTTP message when said HTTP message agrees with said predetermined condition; (d) computer readable means for sending said HTTP message in an unedited form from the information terminal support server to said customer-side browser; and (e) computer readable means for sending said HTTP message in an edited form from the information terminal support server to said agent-side browser. - View Dependent Claims (5, 6)
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7. An information processing system having an information terminal support server which supports collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the system comprising:
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(a) means for receiving, at the information terminal support server, an HTTP message sent from a Web server in response to a customer-side browser request; (b) means for determining whether or not said HTTP message agrees with a predetermined condition; (c) means for editing contents of said HTTP message when said HTTP message agrees with said predetermined condition; (d) means for sending said HTTP message in an unedited form to the customer-side browser; and (e) means for sending said HTTP message in an edited form to the agent-side browser. - View Dependent Claims (8, 9)
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Specification