Diagnostic tool for a plurality of networked computers with incident escalator and relocation of information to another computer
First Claim
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1. A method stored on a computer readable medium and executable on a computer, for setting the attributes of computers in an enterprise having multiple types of computers in order to diagnose any problems occurring in one or more of the computers, comprising:
- installing attribute information on each of several different types of computers, formatting and organizing the attribute information in a way that is essentially the same on all of the different types of computers;
checking the type of each computer;
installing an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer;
reformatting, reorganizing, or relocating the attribute information on each computer in accordance with the requirements of each different type of computer; and
outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators,wherein, when reformatting, reorganizing, or relocating the attribute information, doing so in a way that is also in accord with the requirements of the incident escalator installed on each computer.
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Abstract
In an enterprise having multiple computers with differing systems, atribute information including contact information and host information is first installed on the computers in a system independent manner. Then this information is adjusted in accordance with the perticular system on each computer.
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Citations
15 Claims
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1. A method stored on a computer readable medium and executable on a computer, for setting the attributes of computers in an enterprise having multiple types of computers in order to diagnose any problems occurring in one or more of the computers, comprising:
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installing attribute information on each of several different types of computers, formatting and organizing the attribute information in a way that is essentially the same on all of the different types of computers; checking the type of each computer; installing an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer; reformatting, reorganizing, or relocating the attribute information on each computer in accordance with the requirements of each different type of computer; and outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators, wherein, when reformatting, reorganizing, or relocating the attribute information, doing so in a way that is also in accord with the requirements of the incident escalator installed on each computer. - View Dependent Claims (2, 3, 4)
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5. A method stored on a computer readable medium and executable on a computer, for setting the attributes of computers in an environment where different computers have different systems in order to diagnose any problems occurring in one or more of the computers, the method comprising:
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checking to see if the attributes have already been set before proceeding; reading an attribute data set that is organized in a system independent manner; using the read data set as a source of information with which to set the attributes of the computers in a manner that varies form one type of system to the next; installing an incident escalator on each of the computers, the incident escalator being used to output an incident report due to a problem occurring on each of the computers; and outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators. - View Dependent Claims (6)
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7. An apparatus stored on a computer readable medium and executable on a computer, that installs and adjusts the attributes of computers having differing types of systems in order to diagnose any problems occurring in one or more of the computers, comprising:
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a first installer that installs an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer; a second installer that installs a set of attributes on each computer, the attributes organized in a system independent manner; a configuration adjuster that adjusts the set of attributes in a system dependent manner in accordance with the particular system on the computer; and an output unit that outputs incident reports from each of the computers having a problem to another computer by way of the respective incident escalators. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. An apparatus stored on a computer readable medium and executable on a computer, that installs and then adjusts the attributes of computers having differing types of systems in order to diagnose any problems occurring in one or more of the computers, comprising:
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first installer means for installing an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer; second installer means for installing a set of attributes on a computer, the attributes organized in a system independent manner; configuration adjustment means for adjusting the set of attributes in accordance with the particular system on the computer; output means for outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators. - View Dependent Claims (15)
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Specification