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Diagnostic tool for a plurality of networked computers with incident escalator and relocation of information to another computer

  • US 7,051,320 B2
  • Filed: 08/22/2002
  • Issued: 05/23/2006
  • Est. Priority Date: 08/22/2002
  • Status: Active Grant
First Claim
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1. A method stored on a computer readable medium and executable on a computer, for setting the attributes of computers in an enterprise having multiple types of computers in order to diagnose any problems occurring in one or more of the computers, comprising:

  • installing attribute information on each of several different types of computers, formatting and organizing the attribute information in a way that is essentially the same on all of the different types of computers;

    checking the type of each computer;

    installing an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer;

    reformatting, reorganizing, or relocating the attribute information on each computer in accordance with the requirements of each different type of computer; and

    outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators,wherein, when reformatting, reorganizing, or relocating the attribute information, doing so in a way that is also in accord with the requirements of the incident escalator installed on each computer.

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