Simultaneous visual and telephonic access to interactive information delivery
First Claim
1. A Visual Interactive Voice Response (VIVR) system for delivering information during a VIVR session, comprising:
- a network element comprising;
means for receiving a VIVR session identification (Session ID) associated with a networking device;
means for receiving a directory number associated with a telecommunications device;
means for determining whether the Session ID associated with the networking device includes the directory number associated with the telecommunications device; and
a VIVR Server comprising;
means for providing an option to establish a VIVR session, if the Session ID associated with the networking device includes the directory number associated with the telecommunications device;
if the option to establish a VIVR session is selected, means for sending voice-based information to the telecommunications device and for sending visual-based information to the networking device;
if the option to establish a VIVR session is not selected, means for providing an option to send the voice-based information to the telecommunications device or to send the visual-based information to the networking device;
a Voice Extensible Markup Language (VXML) Gateway comprising;
means for converting a text-based message received from the VIVR server to an audio message;
means for delivering the audio message to the telecommunications device by playing the audio over a connection between the VXML Gateway and the telecommunications device; and
the network element further comprising means for routing a call from the telecommunications device to the VXML Gateway, if the option to establish a VIVR session is selected.
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Accused Products
Abstract
The functionality of Advanced Intelligent Network (AIN) components and Internet-based resources are integrated to provide simultaneous visual and telephonic access to an interactive information delivery system. The present invention enhances conventional Interactive Voice Response (IVR) systems by simultaneously providing visual information that corresponds to the voice-based information that is delivered telephonically. A user that contacts a conventional IVR service provider (IVR host) can be provided with the option of a Visual IVR (VIVR) session. The VIVR session can provide visual information to the user in the form of HTML-formatted web pages delivered over an Internet connection and will provide audible message information over a conventional wireless or wireline voice telephone connection. A VIVR session can coordinate the delivery of visual information (e.g., web pages) and the delivery of telephony-based information (e.g., audio file playback) such that the user hears an audible message on the telephone that corresponds to the information displayed on a networking device. The user may provide instructions to a VIVR Server over either the telephone or the networking device. The VIVR Server will respond to instructions received by either the telephone connection or the Internet connection.
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Citations
17 Claims
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1. A Visual Interactive Voice Response (VIVR) system for delivering information during a VIVR session, comprising:
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a network element comprising; means for receiving a VIVR session identification (Session ID) associated with a networking device; means for receiving a directory number associated with a telecommunications device; means for determining whether the Session ID associated with the networking device includes the directory number associated with the telecommunications device; and a VIVR Server comprising; means for providing an option to establish a VIVR session, if the Session ID associated with the networking device includes the directory number associated with the telecommunications device; if the option to establish a VIVR session is selected, means for sending voice-based information to the telecommunications device and for sending visual-based information to the networking device; if the option to establish a VIVR session is not selected, means for providing an option to send the voice-based information to the telecommunications device or to send the visual-based information to the networking device; a Voice Extensible Markup Language (VXML) Gateway comprising; means for converting a text-based message received from the VIVR server to an audio message; means for delivering the audio message to the telecommunications device by playing the audio over a connection between the VXML Gateway and the telecommunications device; and the network element further comprising means for routing a call from the telecommunications device to the VXML Gateway, if the option to establish a VIVR session is selected. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for simultaneously delivering voice-based information and visual-based information, the method comprising:
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establishing an Internet connection between a networking device and a server; receiving a data packet associated with the networking device; establishing a telephonic connection between a telecommunications device and the server; receiving a directory number associated with the telecommunications devises device;
determining whether the data packet associated with the networking device includes the directory number associated with the telecommunications device;if the data packet associated with the networking device includes the directory number associated with the telecommunications device, then; providing an option to establish a Visual Interactive Voice Response (VIVR) session; if the option to establish a VIVR session is selected, then delivering the voice-based information to the telecommunications device over the telephonic connection and delivering the visual-based information to the networking device over the Internet connection; modifying the delivery of the voice-based information in response to receiving an instruction over the Internet connection; and if the option to establish a VIVR session is not selected, then providing an option to deliver the voice-based information to the telecommunications device or to deliver the visual-based information to the networking device; converting a text-based message received from the VIVR server to an audio message at a Voice Extensible Markup Language (VXML) Gateway; delivering the audio message to the telecommunications device by playing the audio over a connection between the VXML Gateway and the telecommunications device; and routing a call from the telecommunications device to the VXML Gateway, if the option to establish a VIVR session is selected. - View Dependent Claims (11, 12, 13)
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14. A Visual Interactive Voice Response (VIVR) system for delivering information during a VIVR session, comprising:
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a network element comprising; means for receiving a VIVR session identification (Session ID) associated with a networking device; means for receiving a directory number associated with a telecommunications device; and means for determining whether the Session ID associated with the networking device includes the directory number associated with the telecommunications device; a VIVR Server comprising; means for providing an option to establish a VIVR session, if the Session ID associated with the networking device includes the directory number associated with the telecommunications device; if the option to establish a VIVR session is selected, means for delivering voice-based information to the telecommunications device and for delivering visual-based information to the networking device; means for receiving an instruction from the telecommunications device; and if the option to establish a VIVR session is not selected, means for providing an option to deliver the voice-based information to the telecommunications device or to deliver the visual-based information to the networking device; and a Voice Extensible Markup Language (VXML) Gateway comprising; means for converting the voice-based information to an audio message that can be played back to the telecommunications device; means for converting the instruction to a format that can be processed by the VIVR Server; and the network element further comprising means for routing a call from the telecommunications device to the VXML Gateway, if the option to establish a VIVR session is selected. - View Dependent Claims (15, 16, 17)
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Specification