Remote customer profile adaptive operating system

• US 7,058,122 B2
• Filed: 12/23/2002
• Issued: 06/06/2006
• Est. Priority Date: 12/23/2002
• Status: Expired due to Fees

• Current Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Original Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Inventors: Brown, Carlton Ligar, Cambron, G. Keith
• Primary Examiner(s): Kumar, Pankaj
• Application Number:
  US10/327,753
• Publication Number:
  US 20040120390A1
• Time in Patent Office: 1,261 Days
• Field of Search: 455/425, 455/3.04, 455 301- 303, 455/403, 455/423, 455/422.1, 379/26.01, 379/27.01, 379/32.04, 379/1.01, 379/32.01, 379/399.01, 370/485, 370/480, 370/464, 375/224, 375/228, 375/219, 375/220, 375/221, 375/222
• US Class Current: 375/219
• CPC Class Codes: H04M 3/306 for frequencies above the voice frequency, e.g. xDSL line qualification test methods, test equipment and test arrangements for subscriber lines using xDSL modems H04M3/304; systems modifying transmission characteristics according to link quality H04L1/0001; monitoring and/or testing of line transmission systems H04B3/46
• CPC Class Codes: H04M 3/42136 Administration or customisation of services

Abstract

A remote customer profile adaptive operating system (10) for use in a digital subscriber line telecommunication network (12) is provided. The system (10) includes a customer site (16) in communication with a remote terminal (20). The customer site (16) has a customer profile. The remote terminal (20) includes a main controller (32) that has a customer profile monitor (50) that monitors at least one customer performance parameter. A comparator (52) compares the customer performance parameters to at least one associated customer performance standard and generates a customer difference signal. A customer profile adjuster (54) modifies the customer profile remotely in response to the customer difference signal. A method of performing the same is also provided.

Claims

1. A remote customer profile adaptive operating system for use in a digital subscriber line telecommunication network comprising:

at least one customer site having at least one customer profile and comprising customer premises equipment receiving and transmitting communication signals; and

at least one remote terminal remotely located from said at least one customer site comprising;

a remote terminal transceiver in communication with said customer premises equipment; and

a main controller electrically coupled to said remote terminal transceiver comprising;

a customer profile monitor monitoring at least one customer performance parameter;

a comparator comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

a customer profile adjuster modifying said at least one customer profile remotely in response to said customer difference signal;

wherein said customer profile monitor in monitoring at least one customer performance parameter monitors at least one of a signal-to-noise ratio, a line capacity, an attenuation, or an error rate.

2. A system as in claim 1 wherein said customer profile adjuster in modifying said customer profile remotely modifies a customer profile when said customer difference signal is above a predetermined value.

3. A system as in claim 1 wherein said customer profile adjuster reduces a customer allowed transmission rate to said at least one remote terminal when said at least one customer performance standard has been exceeded.

4. A system as in claim 1 wherein said main controller further comprises software which is utilized to retrieve said at least one customer performance parameter from said customer premises equipment.

5. A system as in claim 1 wherein said at least one customer site generates a plurality of customer guidelines and said main controller adjusts said at least one customer performance parameter in response to said plurality of customer guidelines.

6. A system as in claim 5 wherein said main controller initiates set up of said at least one customer site in response to said plurality of customer guidelines.

7. A remote customer profile adaptive operating system for use in a digital subscriber line telecommunication network comprising:

at least one customer site having at least one customer profile and comprising customer premises equipment, of the digital subscriber line telecommunication network, receiving and transmitting communication signals; and

at least one remote terminal remotely located from said at least one customer site comprising;

a remote terminal transceiver in communication with said customer premises equipment; and

a main controller electrically coupled to said remote terminal transceiver comprising;

a customer profile monitor monitoring at least one customer performance parameter;

a comparator comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

a customer profile adjuster modifying said at least on customer profile remotely in response to said customer difference signal;

wherein said comparator in comparing said at least one customer performance parameter compares at least one associated customer performance standard comprising a signal-to-noise ratio standard, a line capacity standard, an attenuation standard, or an error rate standard.

8. A remote customer profile adaptive operating system for use in a digital subscriber line telecommunication network comprising:

at least one customer site having at least one customer profile and comprising customer premises equipment of the digital subscriber line telecommunication network, receiving and transmitting communication signals; and

at least one remote terminal comprising;

a remote terminal transceiver in communication with said customer premises equipment; and

a main controller electrically coupled to said remote terminal transceiver comprising;

a customer profile monitor monitoring at least one customer performance parameter;

a comparator comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

a customer profile adjuster modifying said at least one customer profile remotely in response to said customer difference signal;

wherein said customer profile adjuster increases a customer allowable transmission rate to said at least one remote terminal when said at least one customer performance parameter remains less than said at least one customer performance standard for a predetermined amount of time.

9. A remote customer profile adaptive operating system for use in a digital subscriber line telecommunication network comprising:

at least one customer site having at least one customer profile and comprising customer premises equipment receiving and transmitting communication signals; and

at least one remote terminal remotely located from said at least one customer site comprising;

a remote terminal transceiver in communication with said customer premises equipment; and

a main controller electrically coupled to said remote terminal transceiver comprising;

a customer profile monitor monitoring at least one customer performance parameter;

a comparator comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

a customer profile adjuster modifying said at least one customer profile remotely in response to said customer difference signal;

wherein said at least one customer site generates a customer allowed transmission rate adjustment request signal and said main controller adjusts said customer allowed transmission rate in response to said customer allowed transmission rate adjustment request signal.

10. A method of adaptively adjusting a customer profile within a digital subscriber line telecommunication network comprising:

monitoring at least one customer performance parameter of customer premise equipment comprising monitoring at least one of an operating code, a signal-to-noise ratio, a line capacity, an attenuation, and an error rate;

comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal;

modifying said customer profile of customer premise equipment remotely in response to said customer difference signal;

reducing a customer allowed transmission rate to a remote terminal when said at least one customer performance standard has been exceeded; and

increasing a customer allowable transmission rate to a remote terminal when said at least one customer performance parameter remains less than said at least one customer performance standard for a predetermined amount of time.

11. A method of adaptively adjusting a customer profile within a digital subscriber line telecommunication network, having at least one customer site and a remote terminal in communication with the at least one customer site, comprising:

monitoring at least one customer performance parameter, comprising monitoring at least one of an operating code, a signal-to-noise ratio, a line capacity, an attenuation, and an error rate;

comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal;

modifying said customer profile remotely in response to said customer difference signal; and

generating a plurality of customer guidelines at a customer products center, receiving said plurality of customer guidelines via the remote terminal, and adjusting said at least one customer performance parameter remotely in response to said plurality of customer guidelines.

12. A method as in claim 11 further comprising initiating set up of a customer site in response to said plurality of customer guidelines.

13. A method of adaptively adjusting a customer profile within a digital subscriber line telecommunication network comprising:

generating a plurality of customer guidelines at a customer products center;

receiving said plurality of customer guidelines via a central office terminal;

initiating set up of a customer site in response to said plurality of customer guidelines;

monitoring at least one customer performance parameter upon set up of said customer site, comprising monitoring at least one of an operating code, a signal-to-noise ratio, a line capacity, an attenuation, and an error rate;

comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

modifying said customer profile remotely in response to said customer difference signal by reducing a customer allowed transmission rate to a remote terminal when said at least one customer performance standard has been exceeded.