System and method for ex post facto preserving a recorded conversation
First Claim
1. For use with an automated call placement system having a switching service unit, a call monitoring unit capable of monitoring a selected one of lines coupled to said switching service unit, comprising:
- a recorder, coupled to said call monitoring unit, that monitors a call carried on said selected one of said lines and creates a recording of said call on a storage medium associated therewith, said storage medium being of mite capacity thereby causing said recording to be subject to eventual overwriting from a subsequent call; and
a recorder controller, coupled to said recorder, that provides an audible reproduction of said call to a user in real time and allows said user to preserve said recording based on said audible reproduction to delay said overwriting from said subsequent call.
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Accused Products
Abstract
For use with an automated call placement system (ACP) having a switching service unit (SSU), a call monitoring unit capable of monitoring a selected one of lines coupled to the switching service unit and a method of making a recording of a conversation occurring on a selected one of lines coupled to the switching service unit. In one embodiment, the system includes: (1) an analog or digital recorder, coupled to the call monitoring unit, that monitors a call carried on the selected one of the lines and creates a recording of the call on a storage medium associated therewith, the storage medium being of finite capacity thereby causing the recording to be subject to eventual overwriting and (2) a recorder controller, coupled to the recorder, that audibly reproduces the call to a user in real time and allows the user to preserve the recording to delay or prevent the overwriting.
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Citations
20 Claims
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1. For use with an automated call placement system having a switching service unit, a call monitoring unit capable of monitoring a selected one of lines coupled to said switching service unit, comprising:
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a recorder, coupled to said call monitoring unit, that monitors a call carried on said selected one of said lines and creates a recording of said call on a storage medium associated therewith, said storage medium being of mite capacity thereby causing said recording to be subject to eventual overwriting from a subsequent call; and a recorder controller, coupled to said recorder, that provides an audible reproduction of said call to a user in real time and allows said user to preserve said recording based on said audible reproduction to delay said overwriting from said subsequent call. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. For use with an automated call placement system having a switching service unit, a method of making a recording of a conversation occurring on a selected one of lines coupled to said switching service unit, comprising:
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monitoring a call carried on said selected one of said lines; creating a recording of said call on a storage medium, said storage medium being of finite capacity thereby causing said recording to be subject to eventual overwriting by a subsequent call; and providing an audible reproduction of said call to a user in real time with a recorder controller; and allowing said user, with said recorder controller, to preserve said recording based on said audible reproduction to delay said overwriting by said subsequent call. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. An automated call placement system (ACP), comprising:
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a switching service unit; a plurality of stations coupled to said switching service unit; a call monitoring unit capable of monitoring a selected one of lines coupled to said switching service unit; a storage medium associated with said call monitoring unit; a recorder, coupled to said call monitoring unit, that monitors a call carried on said selected one of said lines and creates a recording of said call on a storage medium, said storage medium being of finite capacity thereby causing said recording to be subject to eventual overwriting by a subsequent call; and a recorder controller, coupled to said recorder, that provides an audible reproduction of said call to a user in real time and allows said user to preserve said recording based on said audible reproduction to prevent said overwriting by said subsequent call. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification