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System and method of automatic parameter collection and problem solution generation for computer storage devices

  • US 7,058,860 B2
  • Filed: 06/29/2001
  • Issued: 06/06/2006
  • Est. Priority Date: 06/29/2001
  • Status: Expired due to Term
First Claim
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1. A support system comprising:

  • an information manager within a storage device configured to collect performance information and embed said performance information of said storage device into an error message;

    a support server configured to receive said error message from said information manager and analyze said performance information; and

    a database configured to maintain a history of previous performance information and at least one corresponding corrective solution wherein;

    said support server bypasses support personnel and communicates a proposed solution to said information manager if said proposed solution can be identified from said database;

    otherwisesaid support server sends a message to support personnel if said solution can not be identified from said database.

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