Virtual work environment for remote users

• US 7,062,032 B1
• Filed: 11/18/2002
• Issued: 06/13/2006
• Est. Priority Date: 11/18/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Goldman, Shelley B., Kowalski, Thaddeus Julius, Foladare, Mark Jeffrey, Bloom, Deborah M.
• Primary Examiner(s): Tieu, Benny Quoc
• Application Number:
  US10/299,364
• Time in Patent Office: 1,303 Days
• Field of Search: 37926502-26504, 379/265.09, 379/219, 379/220.01, 379/229, 379/230, 709/201, 370/352
• US Class Current: 379/265.04
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012

Abstract

An arrangement provides a work environment to a remote user who is logged-in as a member of an enterprise, which work environment includes both a telecommunication capability and a data processing capability, and both are concurrently associated with the logged-in user. The data processing capability is restricted to the user obtaining only views of files, rather than the files themselves, and all file processing that can potentially store data is restricted to applications that can store files only in a range of locations specified by the enterprise.

Claims

1. An arrangement that provides a work environment to a remote user comprising:

a login module for interacting with a device at a location of said user, to allow said the user to execute a process to log in as a member of a given enterprise;

a viewing server interfacing with a user data device at said user location when said login process is successful, in accordance with a schema that precludes said viewing server from storing files to said user data device; and

telecommunication server that, when said login process is successful, associates a telecommunications identifier with a telecommunication module at said user location, which identifier is also associated with said given enterprise.

2. The arrangement of claim 1 where the device that interfaces with the login module is said telecommunication module.

3. The arrangement of claim 1 where the device that interfaces with the login module is said data device.

4. The arrangement of claim 1 where said telecommunication module is a telephone adapted to operate in accord with an IP telephony protocol.

5. The arrangement of claim 4 where said telephone is emulated through software that executes on a PC.

6. The arrangement of claim 1 where said data device is a terminal, or a terminal emulated on a PC.

7. The arrangement of claim 1 where said data device is a PC that executes an application that presents a browser window to said user.

8. The arrangement of claim 1 where said login module includes a database that associates a plurality of telephone numbers with said enterprise.

9. The arrangement of claim 1 where said login module includes a database that associates a plurality of telephone numbers with said enterprise, and a plurality of other telephone numbers with at least one other enterprise.

10. The arrangement of claim 1 where said login module includes a database that gains an active-user entry when said user successfully executes said login process.

11. The arrangement of claim 10 where said entry associates said telecommunications identifier with address of telecommunication module at said location.

12. The arrangement of claim 10 where said device and said user data device are embodied in a browser window of a PC at said location of said user, and said active-user entry associates an address of said browser window of said user data device.

13. The arrangement of claim 1 where said login module forms a first active-user database entry for said user, and a second active-user database entry for said user, with both said first active-user database entry and said second active-user database entry including a browser window address, and a telecommunication identifier, where the browser window address of said first entry is different from the browser window address of the second entry, and the telecommunication identifier of said first entry is different from the telecommunication identifier of the second entry.

14. The arrangement of claim 1 where said telecommunication server is adapted to have said user appear, with reference to telecommunication features and attributes, to said user and to all calling and called parties, as a member of said enterprise.

15. The arrangement of claim 1 where said viewing server interfaces with said user data device as if said data device is a terminal.

16. The arrangement of claim 1 where said viewing server presents only screen images to said user data device.

17. The arrangement of claim 1 where said viewing interface presents IP browser pages to said user data device.

18. The arrangement of claim 17 where said viewing server, when said login process is successful, presents to said user data device a desktop with a set of icons that represent corresponding executable applications.

19. The arrangement of claim 18 where said set of icons includes an icon for placing outgoing calls.

20. The arrangement of claim 1 further comprising a public packet network in which said arrangement is embedded.

21. The arrangement of claim 20 where said packet network is the Internet.

22. The arrangement of claim 1 resident in an intranet of an enterprise.

23. An arrangement that provides a work environment to a remote user comprising:

a communication interface having a side A, and a side B that connects to a user location;

a login module and associated database on said A, to allow said the user to execute a process to log in as a member of a given enterprise;

a data processing server on said side B that is adapted to execute applications that operate only on files that reside on side A of said interface and store files only on side A of said interface, said execution being made available to a data device on said side B when said login process is successful; and

telecommunication server that, when said login process is successful, associates a telecommunications identifier with a telecommunication device at said user location, which identifier is also associated with said given enterprise.

24. The arrangement of claim 23 where said files that reside on side A comprise a plurality of disjoint sets and said applications comprises a plurality of sets, and said data processing server on side B is adapted to operate on only one of said disjoint files at a time.

25. The arrangement of claim 24 where said sets of applications in said plurality of sets of applications are at least partially disjoint.

26. The arrangement of claim 24 where said data processing server operated on each of said sets of disjoint files through a different communication channel through said communication interface.

27. The arrangement of claim 26 where a different browser window forms a part of said each different communication channel.

28. A method for servicing a user at a location having a data device and a telephony device comprising the steps of:

a server interacting with a user to log said user in as a member of a selected sponsor;

said server associating a telephone number with said telephony terminal, which telephone number is associated with said sponsor; and

said server establishing an interface, with said server being on side A of said interface and said data device being on side B of said interface, and providing access by said data device on side B to files and applications found on side A, which access is restricted to preclude storing of said files in any storage device associated with said data device.

29. The method of claim 28 further comprising the step of creating an entry in a database for said user having said telephone number associated with said telephonic device, and an address of a browser window in said data device associated with said user and said telephone number.

30. The method of claim 29 where said entry is a first entry, further comprising the step of creating a second entry in said database for said user, said second entry associating a different telephone number with said telephonic device, and an address of a different browser window in said data device associated with said user and said different telephone number.

31. The method of claim 28 where said access excludes the ability to store said files on side B.

32. The method of claim 28 where said access excludes the ability to store said files anywhere other than storage locations permitted by said sponsor.

33. The method of claim 28 where said access excludes the ability to store said files anywhere other than storage locations under control of said sponsor.

34. The method of claim 28 further comprising the steps of:

accepting a request from said data device to operate on a selected file found on side A with an application found on side B,

operating on said selected file through execution of said application on said side A, under direction of said data device, and

sending display information to said data device, to depict said file and said execution of said application relative to said file.

35. The method of claim 34 where said step of accepting is performed in said server, and said step of operating is performed in an applications server.

36. The method of claim 35 where said server, and said application server are embodied in a single processing unit.

37. The method of claim 35 where said server is embedded in a public data network, and said application server is embedded in an intranet of said sponsor.

38. The method of claim 28 further comprising the steps of:

accepting a request from said user to establish a telephonic connection to a called party;

setting up an IP telephone connection to said called party;

alerting said telephony device to go off-hook;

when said telephony device goes off-hook, alerting said called party;

establishing said IP telephone connection when said called party goes off-hook; and

billing said sponsor for said telephonic connection.

39. The method of claim 28 where said step of billing includes informing said sponsor that said telephone number is responsible for said telephonic connection.