Methods and apparatus for providing agent controlled synchronized browsing at a terminal
First Claim
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1. A method for establishing and effecting a secure synchronized browsing session between a guide terminal and a follower terminal, the method comprising steps of:
- a) providing address and encryption information corresponding to the follower terminal to the guide terminal;
b) encrypting, with the guide terminal and based on the encryption information corresponding to the follower terminal, a browsing command to generate an encrypted browsing command;
c) sending the encrypted browsing command to the follower terminal;
d) receiving, with the follower terminal, the encrypted browsing command;
e) decrypting, with the follower terminal, the encrypted browsing command to generate a decrypted browsing command; and
f) effecting, at the follower terminal, the decrypted browsing command,wherein the follower terminal is configured such that at least one of downloading applets is disabled and execution of applets is disabled.
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Abstract
Establishing a (secure) synchronized (web) browsing session between a customer at a first terminal (such as a kiosk for example) and a live agent at an agent station. A session manager may be used to establish this session. The first terminal does not need to download an applet from the agent station. Typically, a call will have already been established between the customer and the live agent. The kiosk and/or the agent may control access to content based on locators to the content (e.g., URLs). The access control may be based on GO, NO GO lists and/or rules.
56 Citations
17 Claims
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1. A method for establishing and effecting a secure synchronized browsing session between a guide terminal and a follower terminal, the method comprising steps of:
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a) providing address and encryption information corresponding to the follower terminal to the guide terminal; b) encrypting, with the guide terminal and based on the encryption information corresponding to the follower terminal, a browsing command to generate an encrypted browsing command; c) sending the encrypted browsing command to the follower terminal; d) receiving, with the follower terminal, the encrypted browsing command; e) decrypting, with the follower terminal, the encrypted browsing command to generate a decrypted browsing command; and f) effecting, at the follower terminal, the decrypted browsing command, wherein the follower terminal is configured such that at least one of downloading applets is disabled and execution of applets is disabled. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. In a follower terminal, a method for effecting a synchronized browsing session with a guide terminal, the method comprising steps of:
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a) accepting a synchronized browsing command from the guide terminal; b) sending an acknowledge reply to the guide terminal in response to the acceptance of the synchronized browsing command; c) determining whether access to content associated with the browsing command is permitted; and d) if it is determined that access to the content associated with the browsing command is permitted, then requesting the content associated with the browsing command, wherein the step of determining whether access to content associated with the browsing command is permitted includes steps of i) determining whether or not the browsing command includes a resource locator that has a NO GO status based on at least one of first rules regarding resource locators and a first list of resource locators, ii) if it is determined that the browsing command includes a resource locator that has a NO GO status, then A) setting a status to NO GO, B) determining whether or not the browsing command includes a resource locator that has a GO status based on at least one of second rules regarding resource locators and a second list of resource locators, and C) if it is determined that the browsing command includes a resource locator that has a GO status, then setting the status to GO, and iii) requesting the content associated with the browsing command if the status is GO. - View Dependent Claims (12, 13, 14)
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15. In a guide terminal, a method for effecting a synchronized browsing session with a follower terminal, the method comprising steps of:
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a) accepting a synchronized browsing command from an input device of the guide terminal; b) encrypting the synchronized browsing command based on encryption information associated with the follower terminal; b1) determining whether or not access to content associated with the browsing command is permitted, and c) sending the encrypted synchronized browsing command to follower terminal. - View Dependent Claims (16)
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17. In a guide terminal, a method for effecting a synchronized browsing session with a follower terminal, the method comprising steps of:
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a) accepting a synchronized browsing command from an input device of the guide terminal; b) encrypting the synchronized browsing command based on encryption information associated with the follower terminal; and c) sending the encrypted synchronized browsing command to follower terminal, wherein the follower terminal is configured such that at least one of downloading applets is disabled and execution of applets is disabled.
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Specification