Status messaging using associated phone tags

• US 7,065,197 B1
• Filed: 10/23/2002
• Issued: 06/20/2006
• Est. Priority Date: 10/23/2002
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Cadora, Karen M., Ramella-Pezza, Massimo
• Primary Examiner(s): Escalante, Ovidio
• Application Number:
  US10/279,185
• Time in Patent Office: 1,336 Days
• Field of Search: 379 8811- 8813, 379 8816- 8827, 379/201.01, 379/201.11, 37920713-20716, 37921002-21003, 379/215.01, 379/201.02, 379/93.17, 709204-207, 709200-203, 709217-219, 709/227, 455/413, 455/412, 455/435, 345/780
• US Class Current: 379/201.02
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/126 Interworking of session control protocols

Abstract

A method for managing communication requests includes receiving tag information from a user of a communication device, and associating the tag with a communication device. The tag information includes criteria for determining whether the tag applies to an incoming communication request and one or more actions to be taken in response to the communication request after determining that the tag applies. The method further includes receiving a request from a caller for a communication session with the communication device, determining whether criteria for the tag have been met by the communication request, and if the criteria for the tag have been met, taking the specified actions in response to the communication request.

Claims

1. A method for managing communication requests, comprising:

receiving tag information associated with a tag from a user of a communication device, the tag information comprising;

criteria for determining whether the tag applies to an incoming communication request; and

one or more actions to be taken in response to the communication request after determining that the tag applies;

separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

automatically updating the tag information associated with the tag in response to conditions associated with a network including the communication device;

receiving from a caller a request for a communication session with the communication device;

determining whether criteria for the tag have been met by the communication request; and

if criteria for the tag have been met, taking the specified actions in response to the communication request.

2. The method of claim 1, further comprising:

prompting a sender of the communication request for further information;

receiving additional information from the sender; and

determining the action to be taken based on the additional information.

3. The method of claim 1, further comprising establishing a communication session between a sender of the communication request and a voicemail system if the criteria for the tag have not been met.

4. The method of claim 1, further comprising:

identifying the caller; and

determining whether the criteria for the tag have been met based on the identity of the caller.

5. The method of claim 1, further comprising:

playing a first prompt if the criteria for the tag are met; and

playing a second prompt if the criteria for the tag are not met.

6. The method of claim 1, wherein the steps of the method are performed by a call manager.

7. The method of claim 1, wherein the steps of the method are performed by the communication device.

8. A method for facilitating communication, comprising:

receiving tag information associated with a tag from a user, the tag information comprising;

a user-selected availability of a communication device to receive communication connections; and

one or more users of a communication system accessible to the communication device to whom the user-selected availability applies; and

separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

automatically updating the tag information associated with the tag in response to conditions associated with a network including the communication device;

indicating the respective availability of the communication device to the one or more users of the communication system.

9. The method of claim 8, wherein:

the availability of the communication device is indicated using an instant messaging system; and

the users of the communication system may determine the availability of the communication device before attempting initiate a communication session with the communication device.

10. The method of claim 8, wherein the availability of the communication device is indicated using a voice prompt.

11. The method of claim 8, wherein:

the communication device is a first communication device; and

the method further comprises;

receiving a communication request from a second communication device; and

indicating the status of the first communication device in response to the communication request.

12. The method of claim 8, wherein the step of determining comprises:

identifying a caller that is making a request for a communication session with the communication device; and

determining the availability of the communication device based on the identity of the caller.

13. The method of claim 8, wherein the steps of the method are performed by a call manager.

14. The method of claim 8, wherein the steps of the method are performed by the communication device.

15. A system, comprising:

a memory operable to maintain tag information associated with a tag for a plurality of communication devices;

an interface operable to receive;

tag information associated with the tag from a user of a communication device, the tag information comprising;

criteria for determining whether the tag applies to an incoming communication request; and

one or more actions to be taken in response to the communication request if the tag applies; and

a request for a communication session with a particular communication device from a caller; and

a processor operable to;

separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

automatically update the tag in response to conditions associated with a network including the communication device;

determine whether the tag applies to the request for the communication session; and

if the tag applies, take the specified actions in response to the determination.

16. The system of claim 15, wherein the processor is further operable to:

identify the caller; and

determine based on the identity of the caller whether the criteria for the tag have been met.

17. The system of claim 16, wherein the processor is further operable to establish a communication session between the caller and a voicemail system if the criteria for the tag have not been met.

18. The system of claim 15, wherein:

the system is further operable to prompt the caller for additional information;

the interface is further operable to receive the additional information from the caller; and

the processor is further operable to determine whether the criteria for the tag have been met based on the additional information.

19. The system of claim 15, wherein the system is further operable to:

play a first prompt to the caller if the criteria for the tag are met; and

play a second prompt to the caller if the criteria are not met.

20. The system of claim 15, wherein the memory, the first interface, the second interface, and the processor are in a call manager.

21. The system of claim 15, wherein the memory, the first interface, the second interface, and the processor are in a call manager.

22. A system, comprising:

means for receiving tag information associated with a tag from a user of a communication device, the tag information comprising;

criteria for determining whether the tag applies to an incoming communication request; and

one or more actions to be taken in response to the communication request after determining that the tag applies;

means for separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

means for automatically updating the tag information associated with the tag in response to conditions associated with a network including the communication device;

means for receiving from a caller a request for a communication session with the communication device;

means for determining whether criteria for the tag have been met by the communication request; and

means for taking the specified actions in response to the communication request if criteria for the tag have been met.

23. Software embodied in a computer-readable medium operable to perform the steps of:

receiving tag information associated with a tag from a user of a communication device, the tag information comprising;

criteria for determining whether the tag applies to an incoming communication request; and

one or more actions to be taken in response to the communication request after determining that the tag applies;

separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

automatically updating the tag information associated with the tag in response to conditions associated with a network including the communication device;

receiving from a caller a request for a communication session with the communication device;

determining whether criteria for the tag have been met by the communication request; and

if criteria for the tag have been met, taking the specified actions in response to the communication request.

24. The software of claim 23, further operable to establish a communication session between a sender of the communication request and a voicemail system if the criteria for the tag are not met.

25. A method for managing communication sessions, comprising:

receiving tag information associated with a tag from a user of a communication device, the tag information comprising;

a user-selected availability of the communication device to receive communication connections; and

one or more calling devices of a communication system accessible by the communication device to which the availability of the communication device applies;

separately associating the tag with either or both of the communication device regardless of any user using the communication device and any user of the communication device;

automatically updating the tag information associated with the tag in response to conditions associated with a network including the communication device;

receiving a communication request from a calling device;

determining whether the calling device is one of the one or more calling devices identified by the tag information;

determining whether to establish a communication session between the calling device with the communication device based on the availability of the communication device with respect to the calling device.

26. The method of claim 25, wherein the step of determining comprises:

identifying the calling device;

determining if the calling device is in a predetermined class of communication devices specified by the tag; and

if the calling device is in the specified class of communication devices, establishing a communication session between the calling device and the communication device.

27. The method of claim 25, wherein the step of determining whether the calling device is identified by the tag information comprises:

prompting a user of the calling device for additional information;

receiving the additional information from the calling device; and

determining based on the additional information whether the tag identifies the calling device.

28. The method of claim 25, further comprising establishing a communication session between the calling device and a voicemail system if the tag information does not identify the calling device.

29. The method of claim 25, wherein the steps of the method are performed by a call manager.

30. The method of claim 25, wherein the steps of the method are performed by the communication device.

31. A graphical user interface, comprising:

a first field comprising criteria for determining if a tag applies to an incoming communication request for a communication device;

a second field comprising actions to be taken in response to determining that the incoming communication request meets the criteria for the tag; and

a third field comprising at least one identifier that identifies either or both of one or more communication devices regardless of any users and one or more users to which the tag applies;

wherein the graphical user interface is operable to populate the first, second, and third fields with information in response to user inputs, the graphical user interface operable to adjust the user input information in the first, second, and third fields in response to system updates associated with particular system conditions.

32. The graphical user interface of claim 31, wherein:

the first field comprises one or more caller identifiers; and

the criteria for the tag are met when the incoming communicating request is received from a caller identified by one of the caller identifiers.

33. The graphical user interface of claim 32, further comprising a fourth field, the fourth field comprising default actions to be taken in response to determining that the incoming communication request does not meet the criteria for the tag.

34. The graphical user interface of claim 31, further comprising a fourth field, the fourth field comprising a message to be played to a caller that sent the incoming communication request if the incoming communication request meets the criteria for the tag.

35. The graphical user interface of claim 31, wherein:

the graphical user interface comprises a web interface for a call manager; and

the call manager manages communication requests for the communication device.

36. The graphical user interface of claim 31, wherein the graphical user interface is displayed on a display of the communication device.