Program, method and system for searching content, and operator questioning processing system

• US 7,065,519 B2
• Filed: 12/02/2002
• Issued: 06/20/2006
• Est. Priority Date: 06/28/2002
• Status: Active Grant

• Current Assignee: Knapp Investment Company Limited
• Original Assignee: Fujitsu Limited
• Inventors: Yamaguchi, Hiroshi
• Primary Examiner(s): Coby, Frantz
• Application Number:
  US10/307,397
• Publication Number:
  US 20040002946A1
• Time in Patent Office: 1,296 Days
• Field of Search: 707/2, 707/3, 707/4, 707/5, 707/10, 707/102, 707/104.1
• US Class Current: 1/1
• CPC Class Codes: G06F 16/338 Presentation of query results
• CPC Class Codes: Y10S 707/99932 Access augmentation or optimizing
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99934 Query formulation, input preparation, or translation
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

A method and system for searching a first content group stored in a user terminal using given keywords, displaying a search result in a list using a web browser, and storing IDs corresponding to content referred to by the user in a reference history storage unit. After this, when the user searches a second content group stored in the support server, the server receives keywords and reference history from the user terminal and searches the second content group using the keywords. The server then determines whether or not the ID of retrieved content exists in the reference history, and displays contents with IDs in the reference history and content with IDs not existing in the reference history in such a manner that the contents are distinguishable from each other with the Web browser of the user terminal.

Claims

1. A computer-readable medium for recording a program for searching individually a first content group stored in a first storage unit and a second content group in a second storage unit which contains similar content as the first content group, wherein the program causes a computer to execute the processes of:

searching the first content group stored in the first storage unit using inputted search conditions;

displaying a list of identification information of retrieved content as search results of the first content group;

obtaining the identification information corresponding to content selected by a user from the search results of the first content group and storing the obtained identification information in a reference history storage unit;

searching the second content group stored in the second storage unit using the inputted search conditions;

obtaining identification information corresponding to retrieved content as search results of the second content group and determining whether or not the identification information corresponding to the content retrieved from the second content group exists in the reference history storage unit;

distinguishing the identification information which exists in the reference history storage unit from the identification information which does not exist in the reference history storage unit; and

displaying the identification information of the content retrieved from the second content group as search results so that the content having the identification information stored in the reference history storage unit is distinguished from the content not having the identification information stored in the reference history storage unit.

2. The computer-readable medium according to claim 1, wherein in the process of displaying the identification information as search results of the second content group, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history storage unit for display.

3. The computer-readable medium according to claim 1, wherein in the process of displaying the identification information as search results of the second content group, only retrieved content whose identification information does not exist in the reference history storage unit is displayed.

11. The computer-readable medium according to claim 1, wherein the displaying the identification information of the content retrieved from the second content group marks the identification information of the content of the second search result stored in the reference history storage unit and displays the marked identification information.

12. The computer-readable medium according to claim 1, wherein the displaying the identification information of the content retrieved from the second content group locates the identification information of content selected by the user at a head of the search results of the second content group.

4. A method for searching individually a first content group stored in a first storage unit and a second content group in a second storage unit which contains similar content as the first content group, the method comprising:

searching the first content group stored in the first storage unit using inputted search conditions;

displaying a list of identification information of retrieved content as search results of the first content group;

obtaining the identification information corresponding to content selected by a user from the search results of the first content group and storing the obtained identification information in a reference history storage unit;

searching the second content group stored in the second storage unit using the inputted search conditions;

obtaining identification information corresponding to retrieved content as search results of the second content group and determining whether or not the identification information corresponding to the content retrieved from the second content group exists in the reference history storage unit;

distinguishing the identification information which exists in the reference history storage unit from the identification information which does not exist in the reference history storage unit; and

displaying the identification information of the content retrieved from the second content group as search results so that the content having the identification information stored in the reference history storage unit is distinguished from the content not having the identification information stored in the reference history storage unit.

5. The method according to claim 4, wherein in the displaying the identification information as search results of the second content group, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history storage unit for display.

6. The method according to claim 4, wherein in the displaying the identification information as search results of the second content group, only retrieved content whose identification information does not exist in the reference history storage unit is displayed.

13. The method according to claim 4, wherein the displaying the identification information of the content retrieved from the second content group marks the identification information of the content of the second search result stored in the reference history storage unit and displays the marked identification information.

14. The method according to claim 4, wherein the displaying the identification information of the content retrieved from the second content group locates the identification information of content selected by the user at a head of the search results of the second content group.

7. A system for searching individually a first content group stored in a first storage unit and a second content group in a second storage unit which contains similar content as the first content group, the system comprising:

a first searching unit searching the first content group stored in the first storage unit using inputted search conditions;

a display unit displaying a list of identification information of retrieved content as search results of the first content group;

an first obtaining unit obtaining identification information corresponding to content selected by a user from the search results of the first content group and storing the obtained identification information in a reference history storage unit;

a second searching unit searching the second content group stored in the second storage unit using the inputted search conditions;

a second obtaining unit obtaining identification information corresponding to retrieved content as search results of the second content group and determining whether or not the identification information corresponding to the content retrieved from the second content group exists in the reference history storage unit;

a distinguishing unit distinguishing the identification information which exists in the reference history storage unit from the identification information which does not exist in the reference history storage unit; and

a display unit displaying the identification information of the content retrieved from the second content group as search results so that the content having the identification information stored in the reference history storage unit is distinguished from the content not having the identification information stored in the reference history storage unit.

8. The system according to claim 7, wherein when the identification information as search results of the second content group is displayed, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history storage unit for display.

9. The system according to claim 7, wherein when the identification information as search results of the second content group is displayed, only retrieved content whose identification information does not exist in the reference history storage unit is displayed.

15. The system according to claim 7, wherein the displaying unit for displaying the identification information of the content retrieved from the second content group marks the identification information of the content of the second search result stored in the reference history storage unit and displays the marked identification information.

16. The system according to claim 7, wherein the displaying unit displaying the identification information of the content retrieved from the second content group locates the identification information of content selected by the user at a head of the search results of the second content group.

10. An operator questioning processing system, having a user terminal storing a first content group stored in a first storage unit and a server storing a second content group containing similar content as the first content group stored in a second storage unit, for carrying out processing for questioning by a user using search results of the first and second content group, wherein the user terminal comprises:

means for searching the first content group stored in the first storage unit using inputted search conditions;

mean for displaying a list of identification information of retrieved content as search results of the first content group;

means for obtaining the identification information corresponding to content selected by the user from the search results of the first content group and storing the identification information in a reference history storage unit;

means for inputting question data; and

means for sending the question data, the search conditions, and reference history to the server, and

the server comprises;

means for receiving the question data, the search conditions, and the reference history;

means for searching the second content group using the inputted search conditions; and

means for determining whether or not identification information of retrieved content as search results of the second content group exists in the reference history storage unit and for displaying a list of identification information of retrieved content as search results of the second content group so that the content having the identification information stored in the reference history storage unit is distinguished from the content not having the identification information stored in the reference history storage unit.

17. The operator questioning processing system of claim 10, wherein the means for determining marks the identification information of the content of the second search result stored in the reference history storage unit and displays the marked identification information.

18. The operator questioning processing system of claim 10, wherein the means for determining locates the identification information of content selected by the user at a head of the search results of the second content group.