Method and apparatus for regenerating message data
First Claim
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1. A computer program product comprising:
- a computer usable medium having computer readable program code for regenerating electronic mail embodied therein, said computer readable program code configured to;
obtain a request from a user for an electronic mail message previously transmitted to a customer;
obtain a stored reference to a template comprising template data associated with said electronic mail message;
obtain said template using said stored reference;
obtain customer information about said customer;
obtain previously calculated information associated with said electronic mail message; and
recreate a new version of said electronic mail message by combining said customer information, said previously calculated information, and said template data.
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Abstract
In one embodiment, the invention comprises a system for regenerating electronic mail when a certain event transpires. If, for instance, a server program has previously sent the user an electronic mail message, that electronic mail message may be regenerated by an embodiment of the invention and retransmitted to the user or provided to support personnel upon request. Thus, the invention provides a mechanism for regenerating previously generated messages.
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Citations
36 Claims
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1. A computer program product comprising:
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a computer usable medium having computer readable program code for regenerating electronic mail embodied therein, said computer readable program code configured to; obtain a request from a user for an electronic mail message previously transmitted to a customer; obtain a stored reference to a template comprising template data associated with said electronic mail message; obtain said template using said stored reference; obtain customer information about said customer; obtain previously calculated information associated with said electronic mail message; and recreate a new version of said electronic mail message by combining said customer information, said previously calculated information, and said template data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for regenerating message data comprising:
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obtaining a request from a user for an electronic mail message previously transmitted to a customer; obtaining a stored reference to a template comprising template data associated with said electronic mail message; obtaining said template using said reference; obtaining customer information about said customer; obtaining previously calculated information associated with said electronic mail message; and recreating a new version of said electronic mail message by combining said customer information, said previously calculated information, and said template data. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. An apparatus for regenerating message data comprising:
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a processor; memory coupled to said processor; said memory comprising a regeneration module configured to; obtain a request from a user for an electronic mail message previously transmitted to a customer; obtain a stored reference to a template comprising template data associated with said electronic mail message; obtain said template using said reference; obtain customer information about said customer; obtain previously calculated information associated with said electronic mail message; and recreate a new version of said electronic mail message by combining said customer information, said previously calculated information, and said template data. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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26. The apparatus of 25 wherein said template varies depending upon what type of trigger event initiated said request.
Specification