Economical call processing system and method, such as for providing one-number telecommunication services

• US 7,068,772 B1
• Filed: 08/03/2004
• Issued: 06/27/2006
• Est. Priority Date: 03/30/2001
• Status: Expired due to Term

• Current Assignee: Accessline Communications Corporation (Telanetix Incorporated)
• Original Assignee: Accessline Communications Corporation (Telanetix Incorporated)
• Inventors: Widger, Ian, Knight, Jeremy M., Epler, Frederick A.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): ELAHEE, MD S
• Application Number:
  US10/911,213
• Time in Patent Office: 693 Days
• Field of Search: 37921101-21105, 379/212.01, 379/213.01, 379/214.01, 379/219, 379/220, 379/221.01, 379/127.01, 379/114.14, 379/121.01, 379/222
• US Class Current: 379/222
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42306 Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A system and associated method receive, from a local telecommunications network, a call from a first number, to a second number associated with an individual or subscriber. The system and method locally store at least the second number, and initiate a dial-up call to a central telecommunication server or a dialed-up network via the local telecommunications network. The system and method then transfer at least the second number to the central telecommunications server via the dial-up call over the dial-up network. The dial-up network can be a 1-800 network, long distance network, or other network.

Claims

1. A computer-implemented method for routing calls from at least one caller to a subscriber of telecommunications services, wherein at least one call from the caller is routed from a local telecommunications network to a distant central telecommunications server, wherein the local telecommunications network includes a local dialable network that differs from a local dialable network to which the central telecommunications server is associated, the method comprising:

at a local controller coupled to and associated with the local telecommunications network, receiving from the local telecommunications network an incoming call from a calling number associated with a caller, to a called number associated with the subscriber;

at the local controller, locally storing at least the called number associated with the caller;

at the local controller, initiating a 1-800 call to the central telecommunications server over a 1-800 network via the local telecommunications network;

at the local controller, transferring the called number to the central telecommunications server via the 1-800 call over the 1-800 network;

at the central telecommunications server, receiving the calling and called numbers and retrieving a subscriber profile based on the called number, wherein the subscriber profile is associated with the subscriber and identifies subscriber defined call routing preferences;

at the central telecommunications server, receiving the incoming call; and

at the central telecommunications server, routing the incoming call based on at least one subscriber defined call routing preference in the retrieved subscriber profile.

2. The method of claim 1 wherein locally storing includes storing the calling number, wherein transferring the called number includes transferring to the central telecommunications server the called and calling numbers in available ISDN fields in the 1-800 call, and wherein the method further comprises:

at the central telecommunications server, providing a confirmation message to the local controller, wherein the confirmation message is provided over the Internet;

at the central telecommunications server, providing the incoming call to the local controller;

at the local controller, placing a local call over the local dialable network to the subscriber; and

at the local controller, connecting the incoming call with the local call.

3. The method of claim 1 wherein the central telecommunications server and local controller are coupled to a second 1-800 network, and wherein the method further comprises:

at the central telecommunications server, providing a first error message to the local controller;

at the local controller, providing the dialing number to the central telecommunications server as in-band signaling in response to the first error message;

at the central telecommunications server, providing a second error message to the local controller;

at the local controller, initiating another 1-800 call to the central telecommunications server over the second 1-800 network in response to the second error message;

at the central telecommunications server, providing the incoming call to one of a plurality of local controllers;

at the one local controller, placing a local call to the subscriber; and

at the one local controller, connecting the incoming call with the local call.

4. An apparatus for routing calls for a subscriber from a local telecommunications network to a distant central telecommunications server, the apparatus comprising:

a memory,

a computer coupled to the memory;

a telecommunications call handling subsystem coupled between the local telecommunications network and the computer, wherein the computer and call handling subsystem are configured to;

receive a call from a first number to a second number associated with the subscriber;

store in the memory at least the second number;

initiate a 1-800 call to the central telecommunications server over a 1-800 network via the local telecommunications network; and

transfer at least the second number to the central telecommunications server via the 1-800 call over the 1-800 network; and

wherein transferring at least the second number includes transferring to the central telecommunications server the called and calling numbers in ISDN fields in the 1-800 call, and wherein the computer and call handling subsystem are further configured to;

provide the second number to the central telecommunications server as in-band signaling in response to a first error message received from the central telecommunications server;

initiate another 1-800 call to the central telecommunications server over a second 1-800 network in response to a second error message received from the central telecommunications server; and

connect the call with the 1-800 call in response to an acknowledgement message received from the central telecommunications server.

5. The apparatus of claim 4 wherein the computer and call handling subsystem are further configured to:

receive a routing message from the central telecommunications server;

place a local call over the local dialable network to the subscriber based on the received routing message; and

connect the call with the local call.

6. The apparatus of claim 4 wherein the computer is further coupled to the Internet, and wherein the computer and the call handling subsystem are further configured to:

provide a first message over the Internet to the central telecommunications server, wherein the first message is provided in response to the call;

receiving a second message over the Internet, from central telecommunications server.

7. The apparatus of claim 4 wherein transferring at least the second number includes transferring to the central telecommunications server the calling number as DTMF signaling.

8. The apparatus of claim 4 wherein transferring at least the second number includes transferring to the central telecommunications server the called number in an available ISDN field in the 1-800 call.

9. The apparatus of claim 4 wherein the apparatus is coupled to a second 1-800 network, and wherein the computer and call handling subsystem are further configured to:

initiate a 1-800 call to the central telecommunications server over the second 1-800 network in response to a message received from the central telecommunications server.

10. The apparatus of claim 4 wherein the apparatus is coupled to a second 1-800 network and a second central telecommunications server, and wherein the computer and call handling subsystem are further configured to:

initiate a 1-800 call to the second central telecommunications server over the second 1-800 network in response to a switch message or lack of an acknowledgment message from the central telecommunications server.

11. The apparatus of claim 4 wherein the computer and call handling subsystem are further configured to:

provide voice scripts to the received call; and

receive and store in the memory a voice message.

12. The apparatus of claim 4 wherein the computer and call handling subsystem are further configured to:

receive and store in the memory a voice message based on the call; and

forward to the central telecommunications server the stored voice message.

13. An apparatus for routing calls for a subscriber from a local telecommunications network to a distant central telecommunications server, the apparatus comprising:

a memory,

a computer coupled to the memory;

a telecommunications call handling subsystem coupled between the local telecommunications network and the computer, wherein the computer and call handling subsystem are configured to;

receive a call from a first number to a second number associated with the subscriber;

store in the memory at least the second number;

initiate a 1-800 call to the central telecommunications server over a 1-800 network via the local telecommunications network; and

transfer at least the second number to the central telecommunications server via the 1-800 call over the 1-800 network; and

wherein a caller places the call from the first number, and wherein the computer and call handling subsystem are further configured to;

provide voice scripts to the caller;

initiate the 1-800 call to a first 1-800 number based on a first input signal received from the caller; and

initiate another 1-800 call to another 1-800 number based on a second input signal received from the caller.

14. The apparatus of claim 13 wherein the computer and call handling subsystem are coupled to the Internet and are further configured to:

provide an alert message to the subscriber over the Internet based on the received called; and

receive a call disposition message from the subscriber that indicates how the received call is to be routed.

15. The apparatus of claim 13 wherein transferring at least the second number includes transferring to the central telecommunications server the called number in an in-band signal associated with the 1-800 call.

16. The apparatus of claim 13 wherein transferring at least the second number includes transferring to the central telecommunications server the called number in an out-of-band signal associated with the 1-800 call during set up of the 1-800 call.

17. The apparatus of claim 13 wherein the computer is coupled to a computer network, and wherein transferring at least the second number includes transferring to the central telecommunications server over the computer network the called number in an Internet Protocol (IP) message.

18. The apparatus for routing calls for a subscriber from a local telecommunications network to a distant central telecommunications server, the apparatus comprising:

a memory,

a computer coupled to the memory;

a telecommunications call handling subsystem coupled between the local telecommunications network and the computer, wherein the computer and call handling subsystem are configured to;

receive a call from a first number to a second number associated with the subscriber;

store in the memory at least the second number;

initiate a 1-800 call to the central telecommunications server over a 1-800 network via the local telecommunications network; and

transfer at least the second number to the central telecommunications server via the 1-800 call over the 1-800 network; and

wherein the computer and call handling subsystem are further configured to;

receive a routing message from the central telecommunications server;

place another 1-800 call to another apparatus based on the received routing message, wherein the another apparatus is substantially similar to the apparatus; and

connect the call with the another 1-800 call.

19. An apparatus for routing calls for a subscriber from a local controller coupled to a local telecommunications network, the apparatus comprising

a memory,

a computer coupled to the memory,

a telecommunications call handling subsystem coupled between a 1-800 network and the computer, wherein the computer and call handling subsystem are configured to:

receive a 1-800 call over a 1-800 network from the local controller based on a call received by the local controller from a first number to a second number associated with the subscriber;

receive the first and second numbers from the local controller via the 1-800 call over the 1-800 network; and

determine routing of the call based on the received first and second numbers; and

wherein the telecommunications call handling subsystem is coupled to a second 1-800 network, and wherein the computer and call handling subsystem are further configured to instruct the local controller to place at least some 1-800 calls over the second 1-800 network.

20. The apparatus of claim 19 wherein the computer gathers metrics based on calls received from the 1-800 network.

21. The apparatus of claim 19 computer and call handling subsystem are coupled to the Internet and are further configured to:

provide a locator message to another local controller over the Internet, based on the call received by the local controller; and

receive an indication message over the Internet from the another local controller of whether the subscriber is within a local telecommunications network associated with the another local controller.