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Method and apparatus for identifying problems in computer networks

  • US 7,069,480 B1
  • Filed: 08/17/2004
  • Issued: 06/27/2006
  • Est. Priority Date: 03/28/2001
  • Status: Expired due to Term
First Claim
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1. In a computer system having a processor, memory and a network interface, an apparatus for monitoring a plurality of device or process objects operatively coupled to the computer system over a computer network, the apparatus comprising:

  • (a) a performance poller for sending performance queries to the plurality of monitored objects and for receiving responses therefrom;

    (b) a status poller for sending fault queries to the plurality of monitored objects and for receiving responses thereto;

    (c) a fault trapper for receiving fault traps generated by the monitored objects;

    (d) a decision engine responsive to decision requests from any of the fault trapper, status poller and performance poller indicating that one of the plurality of monitored objects has abnormal status, the decision engine further configured to send a verification query to said one of the plurality of monitored objects identified in the decision request and for receiving a response to the verification query from said one of the plurality of monitored objects confirming or denying abnormal status thereof;

    (e) a memory for storing;

    (i) data relating to the monitored objects,(ii) data relating to status of the monitored objects,(iii) data identifying any parent/child dependency relations among the monitored objects; and

    (f) a case management module for receiving case management requests from the decision engine.

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