Saving and forwarding customized messages

• US 7,072,452 B1
• Filed: 06/24/2002
• Issued: 07/04/2006
• Est. Priority Date: 06/24/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Roberts, Linda A., Bedingfield, Carl
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Gauthier, Gerald
• Application Number:
  US10/178,276
• Time in Patent Office: 1,471 Days
• Field of Search: 379/76, 379/88.13, 379/88.14, 379/88.18, 379/88.22, 379/88.23, 379/88.26, 379/88.16, 379/142.01, 455/461, 704/275
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/53391 dependent on calling party

Abstract

A method and system are provided for presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party desiring to leave a customized message for certain incoming calling parties submits a customized message to an intelligent network component of her telecommunications service provider along with telephone directory numbers for specified incoming callers who are to receive the customized message upon calling the called party. After the customized message is prepared, incoming callers whose telephone directory numbers have been associated with the customized message are presented with the customized message before being connected to the called party. After an incoming caller receives the customized message, the calling party may listen to the message again, save a copy of the message according to a variety of methods, and the calling party may be connected to the called party. If the incoming call is not from a telephone directory number associated with the customized message, the incoming call is processed according to normal call processing methods.

Claims

1. A method of presenting a customized message to a calling party and for allowing the calling party to save or forward the customized message, comprising:

saving a customized message from a called party for presentation to the calling party;

associating the customized message with a telephone directory number of the calling party;

receiving a call from the calling party directed to the called party;

determining whether the call from the calling party is associated with the customized message;

if the call from the calling party is associated with the customized message, playing the customized message from the called party to the calling party;

after playing the customized message to the calling party, receiving an indication from the calling party to save the customized message from the called party to a location designated by the calling party for later retrieval by the calling party;

saving the customized message to the location designated by the calling party for later retrieval by the calling party; and

determining whether the call from the calling party should be connected to the called party after saving the customized message to the location designated by the calling party.

2. The method of claim 1, wherein saving the customized message for presentation to the calling party includes saving the customized message as a voice message.

3. The method of claim 2, wherein saving the customized message as a voice message includes saving the voice message at a voicemail system within a telecommunications network.

4. The method of claim 1, wherein saving a customized message for presentation to the calling party includes saving the customized message as a text message.

5. The method of claim 4, wherein saving the customized message as a text message includes saving the text message via an Internet-based Web page.

6. The method of claim 5, further comprising:

forwarding the text message to a services node within a telecommunications network.

7. The method of claim 6, further comprising:

at the services node, converting the text message to speech format.

8. The method of claim 1, prior to receiving a call from a calling party, further comprising:

registering the customized message and the associated telephone directory number with a service control point within a telecommunications network.

9. The method of claim 1, after receiving a call from a calling party directed to a called party, determining whether the call from the calling party is associated with the customized message.

10. The method of claim 9, prior to determining whether the call from the calling party is associated with the customized message, further comprising:

receiving the call from the calling party at a called party'"'"'s switch; and

querying a service control point to determine whether the call from the calling party is associated with the customized message.

11. The method of claim 10, wherein querying a service control point to determine whether the call from the calling party is associated with the customized message includes determining whether a telephone directory number of the calling party is associated with the customized message.

12. The method of claim 1, prior to playing the customized message to the calling party, further comprising:

routing the call from the calling party to the services node; and

wherein playing the customized message to the calling party includes playing the customized message to the calling party from the services node.

13. The method of claim 12, further comprising:

determining whether the call from the calling party is to be connected to the called party after playing the customized message to the called party; and

if the call from the calling party is to be connected to the called party after playing the customized message to the calling party, attempting to connect the call from the calling party to the called party.

14. The method of claim 1, prior to saving the customized message to a location designated by the calling party, further comprising:

determining whether the customized message is to be saved for later retrieval by the calling party.

15. The method of claim 14, wherein determining whether the customized message is to be saved for later retrieval by the calling party includes requesting saving instructions from the calling party.

16. The method of claim 3, wherein saving the customized message to a location designated by the calling party includes saving the customized message in a calling party voicemail box of the voicemail system.

17. The method of claim 3, wherein saving the customized message to a location designated by the calling party includes saving the customized message in a calling party voicemail box associated with a telephone directory number of the calling party.

18. The method of claim 1, wherein saving the customized message to a location designated by the calling party includes mailing electronically the customized message to an electronic mailbox address designated by the calling party.

19. The method of claim 18, wherein mailing electronically the customized message to an electronic mailbox address of the calling party includes mailing electronically a text version of the customized message.

20. The method of claim 18, wherein mailing electronically the customized message to an electronic mailbox address of the calling party includes mailing a digitized voice file version of the customized message.

21. The method of claim 1, wherein saving the customized message to a location designated by the calling party includes saving the customized message to an Internet-based Web site.

22. The method of claim 21, further comprising:

allowing the calling party to connect to the Web site to retrieve the saved customized message.

23. The method of claim 1, wherein saving the customized message to a location designated by the calling party includes:

forwarding the customized message to a forwarding telephone directory number.

24. The method of claim 23, prior to forwarding the customized message to a forwarding telephone directory number, receiving a forwarding telephone directory number from the calling party.

25. The method of claim 1, further comprising:

if the call from the calling party is not to be connected to the called party after playing the customized message to the calling party, terminating an attempt to connect the call from the calling party to the called party.

26. The method of claim 1, wherein if the call from the calling party is not to be connected to the called party after saving the customized message to a location designated by the calling party, terminating an attempt to connect the call from the calling party to the called party.

27. A method of presenting a customized message to a calling party and for allowing the calling party to save or forward the customized message, comprising:

saving a customized message from a called party for presentation to the calling party;

associating the customized message with a telephone directory number of the calling party;

receiving a call from the calling party directed to the called party;

determining whether the call from the calling party is associated with the customized message;

if the call from the calling party is associated with the customized message, playing the customized message from the called party to the calling party;

after playing the customized message to the calling party, receiving an indication from the calling party to save the customized message from the called party to a location designated by the calling party for later retrieval by the calling party;

saving the customized message to the location designated by the calling party for later retrieval by the calling party;

determining whether the call from the calling party should be connected to the called party after saving the customized message to the location designated by the calling party; and

if the call from the calling party is not to be connected to the called party after saving the customized message to a location designated by the calling party, terminating an attempt to connect the call from the calling party to the called party.

28. The method of claim 27, prior to saving the customized message to a location designated by the calling party for later retrieval by the calling party, further comprising:

determining whether the call from the calling party is to be connected to the called party after playing the customized message to the called party;

if the call from the calling party is to be connected to the called party after playing the customized message to the calling party, attempting to connect the call from the calling party to the called party; and

if the call from the calling party is not to be connected to the called party after playing the customized message to the calling party, terminating an attempt to connect the call from the calling party to the called party.

29. The method of claim 27, wherein saving a customized message for presentation to the calling party includes saving the customized message as a text message.

30. The method of claim 29, wherein saving the customized message as a text message includes saving the text message via an Internet-based Web page.

31. The method of claim 30, further comprising:

forwarding the text message to a voicemail system within a telecommunications network.

32. The method of claim 27, further comprising determining whether the customized message is to be saved for later retrieval by the calling party by requesting saving instructions from the calling party.

33. The method of claim 31, wherein saving the customized message to a location designated by the calling party includes saving the customized message in a calling party voicemail box of the voicemail system.

34. The method of claim 33, wherein saving the customized message to a location designated by the calling party includes saving the customized message in a calling party voicemail box associated with a telephone directory number of the calling party.

35. The method of claim 27, wherein saving the customized message to a location designated by the calling party includes mailing electronically the customized message to an electronic mailbox address designated by the calling party.

36. The method of claim 27, wherein saving the customized message to a location designated by the calling party includes saving the customized message to an Internet-based Web site.

37. The method of claim 27, wherein saving the customized message to a location designated by the calling party includes:

forwarding the customized message to a forwarding telephone directory number.

38. A system for presenting a customized message to a calling party and for allowing the calling party to save or forward the customized message, comprising:

a voicemail system within a telecommunications system operative to save a customized message from a called party for presentation to the calling party;

a service control point operative;

to associate the customized message with a telephone directory number of the calling party, and

to register the customized message and the associated telephone directory number;

a called party'"'"'s switch operative;

to receive a call from the calling party directed to the called party, and

to query the service control point to determine whether the call from the calling party is associated with the customized message;

the service control point further operative;

to determine whether the call from the calling party is associated with the customized message, and

to cause the voicemail system to play the customized message from the called party to the calling party if the call from the calling party is associated with the customized message; and

the voicemail system further operative;

to receive an indication from the calling party to save the customized message from the called party to a location designated by the calling party for later retrieval by the calling party after the customized message is played to the calling party,

to save the customized message to the location designated by the calling party for later retrieval by the calling party, and

to determine whether the call from the calling party should be connected to the called party after saving the customized message to the location designated by the calling party.

39. The method of claim 38, wherein the voicemail system is further operative to save the customized message in a calling party voicemail box of the voicemail system associated with a telephone directory number of the calling party.

40. The method of claim 38, wherein the voicemail system is further operative to electronically mail the customized message to an electronic mailbox address designated by the calling party.

41. The method of claim 38, wherein the voicemail system is further operative

to receive a forwarding telephone directory number from the calling party;

and

to forward the customized message to the forwarding telephone directory number.