Method and apparatus for Web direct-dialing connection

• US 7,072,459 B2
• Filed: 07/30/2002
• Issued: 07/04/2006
• Est. Priority Date: 09/13/2001
• Status: Expired due to Fees

• Current Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Original Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Inventors: Murai, Toshio
• Primary Examiner(s): Bui, Bing Q.
• Application Number:
  US10/206,944
• Publication Number:
  US 20030048892A1
• Time in Patent Office: 1,435 Days
• Field of Search: 379/211.01, 379/211.02, 379/218.01, 379/265.01, 379/265.02, 379/265.09, 379/93.01, 379/93.12, 379/231, 379/233, 379/234, 379/900
• US Class Current: 379/231
• CPC Class Codes: H04L 61/45 Network directories; Name-to-address mapping
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 2203/1091 Fixed mobile conversion
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42331 Direct inward dialling
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

A Web server provides the following service when being accessed by a telephone with a browser via the Internet, the server transfers a list of extension groups and the persons in charge belonging to the groups to the telephone. After the desired person in charge is selected from the list on the telephone, the server notifies the telephone of an outside-line telephone number direct-dialing-connectable to the telephone used by the person in charge. The server informs a private branch exchange of information including the telephone number of the telephone and the extension number of the extension telephone used by the person in charge. Thereafter, the private branch exchange, when receiving an incoming call from the telephone, directly calls up the extension telephone with the extension number previously notified by the server.

Claims

1. A method of connecting a telephone with a Web browser to an extension of a private branch exchange, comprising:

transferring a list from a specific Web server to said telephone when said telephone requests extension telephone directory service from the specific Web server via the Internet, said list including extension groups and users belonging to said extension groups, and said extension groups and said users being managed by said private branch exchange;

causing said Web server to acquire, from said private branch exchange, information about said extension groups and users belonging to said extension groups, numbers of the extension telephones used by the users, and numbers of outside-line telephones direct-dialing-connectable to the extension telephones, and to store the information in an extension telephone directory storage unit,

wherein the information stored in said extension telephone directory storage unit contains state information, acquired by said Web server from said private branch exchange, for the number of each extension telephone managed by said private branch exchange, said state information indicating whether a present communication state of the extension telephone associated with the number of the extension telephone is an idle state or a busy state;

generating said list from the information stored in said extension telephone directory storage unit, when said telephone accesses said Web server via the Internet;

causing said Web server to determine, from the corresponding state information in said extension telephone directory storage unit, whether a user can communicate when the user is selected from said list on said telephone;

transmitting the state indicated by said state information, from said Web server to said telephone via the Internet, when said selected user cannot communicate;

transmitting data representing a number of an outside-line telephone, from said Web server to said telephone via the Internet, when said selected user can communicate, said outside-line telephone being connectable, by direct dialing, to the telephone used by the selected user;

transmitting direct-dialing connection information from said Web server to said private branch exchange when said selected user can communicate, said direct-dialing connection information including the telephone number of said telephone and the number of the extension telephone used by said selected user; and

causing the private branch exchange to call the extension telephone of the number transmitted from said Web server to said private branch exchange and to connect the extension telephone to said telephone, when said private branch exchange receives an incoming call from said telephone that has received said outside-line telephone number.

2. The method according to claim 1, further comprising:

storing the direct-dialing connection information into said private branch exchange when said Web server transmits the direct-dialing connection information to said private branch exchange; and

retrieving the extension number from the corresponding direct-dialing connection information stored in said private branch exchange, when said private branch exchange receives an incoming call.

3. The method according to claim 1, wherein the direct-dialing connection information transmitted from said Web server to said private branch exchange includes a number of an outside-line telephone that is direct-dialing-connectable to the telephone used by the selected user.

4. The method according to claim 3, further comprising:

storing the direct-dialing connection information into said private branch exchange when said Web server transmits the direct-dialing connection information to said private branch exchange; and

retrieving the extension number from the corresponding direct-dialing connection information stored in said private branch exchange, by using a pair of said telephone of the calling party and the outside-line telephone number of the called party as a key, when said private branch exchange receives an incoming call.

5. The method according to claim 1, wherein the direct-dialing connection information transmitted to said private branch exchange by said Web server includes an outside-line telephone number direct-dialing-connectable to the telephone used by said selected user.

6. The method according to claim 5, wherein the number of the outside-line telephone direct-dialing-connectable to the telephone used by said selected user and the number of the extension telephone used by said selected user, both included in the direct-dialing connection information transmitted to said private branch exchange by said Web server, are acquired from the information stored in said extension telephone directory storage unit.

7. The method according to claim 1, wherein the number of the outside-line telephone direct-dialing-connectable to the telephone used by said selected user, which has been transmitted to said telephone by said Web server, is acquired from the information stored in said extension telephone directory storage unit.

8. The method according to claim 1, wherein the information stored in said extension telephone directory storage unit contains state information which said Web server has acquired from said private branch exchange, for the number of each extension telephone managed by said private branch exchange, said state information indicating whether a user of the extension telephone associated with the number of the extension telephone is present or absent.

9. The method according to claim 8, wherein said Web server communicating with a Computer Telephony Integration server acquires the state information indicating said user presence or user absence from the Computer Telephony Integration server.

10. The method according to claim 1, further comprising deleting the direct-dialing connection information when said direct-dialing connection information remains stored in said private branch exchange longer than a predetermined time.

11. The method according to claim 10, wherein each piece of the direct-dialing connection information stored in said private branch exchange further includes-time information representing the time at which the information was stored, and in order to delete the direct-dialing connection information, the time information added to each piece of said direct-dialing connection information stored in said private branch exchange is referred to periodically, each time determining whether a predetermined time has elapsed from the time indicated by the time information.

12. An article of manufacture comprising a computer-usable medium having computer-readable program code means embodied therein, the computer-readable program code means in said article of manufacture comprising:

computer-readable program code means for causing a Web server computer to transfer a list to a telephone via the Internet when said telephone having a Web browser requests extension telephone directory service for direct-dialing connection via the Internet, said list including the extension groups managed by a private branch exchange and users belonging to the groups;

computer-readable program code means for causing said Web server computer to acquire, from said private branch exchange, information about said extension groups and users belonging to said extension groups, numbers of the extension telephones used by the users, and numbers of outside-line telephones direct-dialing-connectable to the extension telephones, and to store the information in an extension telephone directory storage unit,

wherein the information stored in said extension telephone directory storage unit contains state information that said Web server acquired from said private branch exchange, for the number of each extension telephone managed by said private branch exchange, said state information indicating whether a present communication state of the extension telephone associated with the number of the extension telephone is an idle state or a busy state;

computer-readable program code means for causing said Web server computer to generate said list from the information stored in said extension telephone directory storage unit, when said telephone accesses said Web server via the Internet;

computer-readable program code means for causing said Web server computer to determine, from the corresponding state information in said extension telephone directory storage unit, whether a user can communicate when the user is selected from said list on said telephone;

computer-readable program code means for causing said Web server computer to transmit the state indicated by said state information to said telephone via the Internet when said selected user cannot communicate;

computer-readable program code means for causing said Web server computer to transfer a number of an outside-line telephone direct-dialing-connectable to the telephone used by said selected user, to said telephone via the Internet, when said selected user can communicate; and

computer-readable program code means for causing, when said selected user can communicate, said Web server computer to transmit direct-dialing connection information to the private branch exchange, said direct-dialing connection information including the telephone number of said telephone and the number of the extension telephone used by said selected user, whereby when said private branch exchange receives an incoming call via a public switched telephone network from said telephone that has received the number of said outside-line telephone, said private branch exchange directly calls the extension telephone and connects the extension telephone to said telephone upon receipt of the number of the said outside-line telephone from said Web server computer.

13. A Web server computer that has an extension telephone directory service function for direct-dialing connection and that is applied to a communication system for connecting a telephone with a browser to an extension of a private branch exchange, said Web server computer comprising:

an extension telephone directory storage unit that stores extension telephone directory data including extension groups, users belonging to said extension groups, numbers of extension telephones used by the users, and numbers of outside-line telephones direct-dialing-connectable to the extension telephones, each piece of the extension telephone directory data being managed by the private branch exchange, said extension telephone directory storage unit storing, for each of said extension numbers, state information indicating whether a present communication state of the extension telephone with the extension number is an idle state or a busy state;

storage means for communicating with said private branch exchange and for storing, in said extension telephone directory storage unit, information about said extension groups, the users belonging to said extension groups, the numbers of the extension telephones used by the users, and numbers of outside-line telephones direct-dialing-connectable to the extension telephones;

means for, when said telephone requests extension telephone directory service via the Internet, generating a list including extension groups managed by said private branch exchange and the users belonging to said managed extension groups on the basis of the contents of said storage unit and transferring the list to said telephone via the Internet;

means for determining whether a user can communicate on the basis of the corresponding state information in said extension telephone directory storage unit, when the user is selected from said list on said telephone that has requested said extension telephone directory service;

means for transmitting the state indicated by said state information to said telephone via the Internet when said selected user cannot communicate;

means for, when said selected user can communicate, retrieving, from said storage unit, an outside-line telephone number direct-dialing-connectable to the telephone used by said selected user and the extension number of the extension telephone used by the selected user;

means for transmitting said retrieved number of the direct-dialing-connectable outside-line telephone via the Internet to said telephone which has requested said extension telephone directory service; and

means for transmitting direct-dialing connection information to said private branch exchange and causing said private branch exchange to directly call the extension telephone having the notified extension number and connect the extension telephone to said telephone when said private branch exchange receives an incoming call from said telephone, said direct-dialing connection information including the telephone number of said telephone which has requested said extension telephone directory service and said retrieved extension number.

14. The Web server computer according to claim 13, wherein said storage unit stores, for each of said extension numbers, state information indicating one of a plurality of user states including a presence and an absence of a user of the extension telephone with the extension number.