Remote media control for voice over internet telephony and related applications

• US 7,075,921 B2
• Filed: 01/30/2001
• Issued: 07/11/2006
• Est. Priority Date: 01/30/2001
• Status: Active Grant

• Current Assignee: Oracle OTC Subsidiary LLC (Oracle Corporation)
• Original Assignee: Estara Incorporated (Oracle Corporation)
• Inventors: Siegrist, Joseph, Zwa, Amen
• Primary Examiner(s): Rao, Seema S.
• Assistant Examiner(s): Shew, John
• Application Number:
  US09/771,992
• Publication Number:
  US 20020101854A1
• Time in Patent Office: 1,988 Days
• Field of Search: 370/230, 370351-356, 370/389, 370/401, 370/410, 370465-466, 379/88.01, 379/121.04, 379/207.02, 379/219, 379/221.06, 379/221.15, 379/227, 379/265.03, 379/265.09, 379/265.11, 379/388.07, 379/390.01, 379/420.03, 381/56, 381/57, 381/58, 381/60, 381/82, 381/83, 381/92, 381/93, 381/94.5, 381/94.8, 381/94.9, 381/95
• US Class Current: 370/352
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling

Abstract

A person receiving a Voice over IP call, such as a call center agent, remotely controls media settings on a caller'"'"'s multimedia terminal device functioning as a telephone terminal device. In some embodiments, the call center agent may remotely control media settings by entering a DTMF (dual tone multi-frequency) sequence from the telephone keypad. The DTMF sequence may be recognized by a gateway through which an Internet-to-PSTN call is made, stripped out of the audio stream and sent to the caller'"'"'s multimedia terminal device in a separate command message through the Internet, or the DTMF sequence may be encoded into packets along with the voice information for detection and translation into a command message by software at the caller'"'"'s terminal device. In pure VoIP applications, command packets may be sent directly. When a command message is received at the caller'"'"'s terminal device, software on the end user computer makes the corresponding media setting changes without requiring any intervention on the part of the caller.

Claims

1. A method for configuring a remote computer for a voice over data packet network call comprising the steps of:

downloading an applet to an end user computer;

executing the applet at the end user computer, the applet being operable to cause an audible tone at a predetermined volume to be produced by a speaker connected to the end user computer and adjust a media setting in accordance with a time delay between the audible tone and a sound corresponding to the audible tone detected by a microphone connected to the end user computer.

2. The method of claim 1, wherein the media setting is echo suppression.

3. The method of claim 1, wherein the media setting is echo cancellation.

4. The method of claim 1, wherein the media setting is microphone volume.

5. The method of claim 1, wherein the media setting is speaker volume.

6. A method for configuring a remote computer for a voice over data packet network call comprising the steps of:

downloading an applet to an end user computer;

executing the applet at the end user computer, the applet being operable to cause an audible tone at a predetermined volume to be produced by a speaker connected to the end user computer and adjust a media setting in accordance with an amplitude of a sound corresponding to the audible tone detected by a microphone connected to the end user computer.

7. The method of claim 6, wherein the media setting is echo suppression.

8. The method of claim 6, wherein the media setting is echo cancellation.

9. The method of claim 6, wherein the media setting is microphone volume.

10. The method of claim 6, wherein the media setting is speaker volume.