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Method and system for processing telephone calls by IVR

  • US 7,076,032 B1
  • Filed: 06/14/2000
  • Issued: 07/11/2006
  • Est. Priority Date: 06/14/2000
  • Status: Active Grant
First Claim
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1. A method for processing telephone calls using IVR, said method comprising the steps of:

  • (a) automatically answering a call from an individual and redirecting said call to an IVR Engine;

    (b) sending a signal from said IVR Engine to a Script Engine via a Data Interface Process (DIP), whereby said Script Engine may select an appropriate script and send an instruction and the selected script back to said IVR Engine;

    (c) passing said instruction from said IVR Engine to said individual;

    (d) collecting input from the individual given in response to the instruction; and

    (e) sending the collected input from said IVR Engine to said Script Engine via said Data Interface.

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