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Process for dynamic call routing in real time

  • US 7,076,037 B1
  • Filed: 12/22/2004
  • Issued: 07/11/2006
  • Est. Priority Date: 12/22/2004
  • Status: Active Grant
First Claim
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1. A process for dynamic call routing, comprising the steps of:

  • establishing accounts for a plurality of service providers;

    permitting the plurality of service providers to bid against one another for a per-call charge;

    creating a call list comprised of the service providers ranked from the highest bidder service provider to the lowest bidder service provider;

    receiving a telephone call from a customer;

    routing the telephone call from the customer to the highest ranked bidder service provider on the call list;

    rerouting the customer call to a next highest ranked service provider on the call list if the highest ranked service provider does not answer the call within a predetermined number of rings; and

    charging the service provider account receiving the telephone call the per-call amount bid by the service provider.

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