Voice mail profiles for dynamic voice mail response

• US 7,079,632 B2
• Filed: 08/28/2003
• Issued: 07/18/2006
• Est. Priority Date: 08/28/2003
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Hamilton, Rick A. II, Seaman, James Wesley, Gusler, Carl Phillip, Fellenstein, Craig William
• Primary Examiner(s): Escalante, Ovidio
• Application Number:
  US10/650,909
• Publication Number:
  US 20050047563A1
• Time in Patent Office: 1,055 Days
• Field of Search: 379/67.1, 379/68, 379/69, 379/70, 379/74, 379/77, 379/84, 379/88.16, 379/88.17, 379/88.18, 379/88.22, 379/88.23, 379/88.24, 379/88.25
• US Class Current: 379/88.22
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A voice mail system includes a call processing unit to receive incoming calls and access requests, a data storage unit to store digital representations of audio messages on a storage medium, and an administrative unit to enable a user to define a voice mail profile. The profile includes a set of voice mail conditions and a corresponding set of conditional actions. Each condition specifies at least one characteristic of an incoming call or system access request. The voice mail system processes a system access request or incoming call by determining whether at least one of the voice mail conditions is satisfied and, if so, responding to the system access request or incoming call according to the corresponding conditional action.

Claims

1. A voice mail system, comprising:

a call processing unit to receive incoming calls and access requests;

a data storage unit to stare digital representations of audio messages on a storage medium; and

an administrative unit to enable a user to define a voice mail profile;

wherein the defined profile includes a set of voice mail conditions and a corresponding set of conditional actions, wherein each condition specifies at least one characteristic of an incoming call or system access request;

wherein the voice mail system processes a system access request or incoming call by determining whether a characteristic of the system access request or incoming call satisfies a condition included in the voice mail profile and, if so, responding to the system access request or incoming call according to the corresponding conditional action;

wherein the set of voice mail conditions includes a condition indicating whether the system access request represents the first such request of the current day.

2. The system of claim 1, wherein the set of voice mail conditions includes a condition specifying the time of day during which the system access request or incoming call is received.

3. The system of claim 1, wherein the set of voice mail conditions includes a condition specifying the day of the week during which the system access request or incoming call is received.

4. The system of claim 1, wherein the set of voice mail conditions includes a condition indicating whether at least a portion of a phone number origin of the system access request or incoming call matches a predetermined phone number portion.

5. The system of claim 4, wherein the portion of the phone number origin is further characterized as the area code of the phone number origin.

6. The system of claim 1, wherein the set of voice mail conditions includes a condition specifying the number of voice mail messages already present in a mail box of the voice mail system.

7. The system of claim 1, wherein the conditional actions are selected from a set including forwarding an incoming call to the voice mail system directly, forwarding an incoming call to another phone number, playing back messages in a summary mode by playing the first several seconds only of a message, playing back urgent messages only, and playing back full messages.

8. The system of claim 1, wherein the ordering of the set of conditions is indicative of their respective priority wherein, if multiple conditions are satisfied, the priority determines upon which condition the responding is based.

9. A voice mail service, comprising:

configuring a voice mail system to enable a user of the system to define a voice mail profile including a set of conditions and a corresponding set of conditional actions, wherein each condition specifies a characteristic of an incoming call or a voice mail system access request;

enabling the voice mail system to respond to an incoming call or voice mail system access request by determining whether the incoming call or system access request satisfies any of the conditions in the profile; and

enabling the voice mail system to process the incoming call or system access request, responsive to determining a match between a characteristic of the incoming call or system access request and a condition in the profile, by processing the incoming call or system access request according to the conditional action corresponding to the matching profile condition;

wherein the set of conditions includes the time of day, the day of the week, the number of stored messages in a voice mail box of the user, and the originating phone number of an incoming call or system access request.

10. The service of claim 9, wherein configuring the voice mail system is further characterized as configuring the voice mail system to enable a user of the system to define multiple profiles and to select one of the defined profiles.

11. The method of claim 9, wherein the set of conditional actions includes forwarding an incoming call directly to voice mail, forwarding an incoming call to another number, playing back a summary of stored messages by playing the first several seconds only of a message, playing back messages in a complete mode, and playing back urgent messages selectively.

12. The service of claim 9, wherein the set of conditions are prioritized according to their order in the profile wherein the ordering determines which of two conditions satisfied by an incoming call is observed.

13. A computer program product comprising a set of computer executable instructions, stored on a computer readable medium, for providing a voice mail system, the instructions comprising:

computer code means enabling a user to define multiple voice mail profiles, each comprising a set of conditions and a corresponding set of actions, wherein each of the set of conditions correspond to a characteristic a call being processed by the voice mail system;

computer code means enabling a user to select one of the voice mail profiles;

computer code means for detecting a call to the voice mail system and for determining the characteristics associated with the call; and

computer code means for determining a match between the determined characteristics of the call and the set of conditions in the selected profiles and, responsive thereto, code means for processing the call according to the action corresponding with the matching condition;

wherein each condition and corresponding action is defined as a logical expression in the profile; and

wherein the set of conditions includes the time of day, the day of the week, the number of stored messages in a voice mail box of the user, and the originating phone number of an incoming call or system access request.

14. The computer program product of claim 13, wherein the set of corresponding actions includes forwarding an incoming call directly to voice mail, forwarding an incoming call to another number, playing back a summary of stored messages, playing back messages in a complete mode, and playing back urgent messages selectively.

15. The computer program product or claim 13, wherein the set of conditions in the profiles are prioritized according to their order in the profile wherein the ordering determines which of two conditions satisfied by an incoming call is observed.

16. The computer program product of claim 13, further comprising code means enabling the user to define the multiple profiles using a web browser.