Arrangement for automated fault detection and fault resolution of a network device
First Claim
1. A system comprising:
- a network device having an identifiable configuration and including a monitoring agent configured for registering identifiable configuration information upon initialization of the network device, the identifiable configuration information describing the identifiable configuration and including network topology information related to the network device, the monitoring agent further configured for monitoring device operations relative to monitored parameters, the monitoring agent configured for generating a notification message based on an event where the device operations exceed at least one of the monitored parameters;
a troubleshooting resource configured for requesting selected device state attributes associated with the event from the network device based on reception of the notification message;
at least one data collection resource configured for receiving the identifiable configuration information upon initialization of the network device, and collecting the selected device state attributes associated with the event into an event message, the at least one data collection resource configured for collecting the selected device state attributes for events from a respective plurality of the troubleshooting resources via respective secure connections via an Internet Protocol (IP) network,a first database configured for storing the identifiable configuration information having been received from the at least one data collection resource, including the network topology information, for the network device;
a second database configured for storing problem/resolution information for the network device according to known configurations; and
a rules-based troubleshooting system configured for determining a presence in the second database of problem/resolution information for the network device based on correlating the identifiable configuration information retrieved from the first database and the corresponding selected device state attributes specified in the event message, the rules-based troubleshooting system configured for providing a service notification message as a response to the event and that selectively includes the problem/resolution information for the network device.
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Accused Products
Abstract
Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer'"'"'s back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
164 Citations
27 Claims
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1. A system comprising:
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a network device having an identifiable configuration and including a monitoring agent configured for registering identifiable configuration information upon initialization of the network device, the identifiable configuration information describing the identifiable configuration and including network topology information related to the network device, the monitoring agent further configured for monitoring device operations relative to monitored parameters, the monitoring agent configured for generating a notification message based on an event where the device operations exceed at least one of the monitored parameters; a troubleshooting resource configured for requesting selected device state attributes associated with the event from the network device based on reception of the notification message; at least one data collection resource configured for receiving the identifiable configuration information upon initialization of the network device, and collecting the selected device state attributes associated with the event into an event message, the at least one data collection resource configured for collecting the selected device state attributes for events from a respective plurality of the troubleshooting resources via respective secure connections via an Internet Protocol (IP) network, a first database configured for storing the identifiable configuration information having been received from the at least one data collection resource, including the network topology information, for the network device; a second database configured for storing problem/resolution information for the network device according to known configurations; and a rules-based troubleshooting system configured for determining a presence in the second database of problem/resolution information for the network device based on correlating the identifiable configuration information retrieved from the first database and the corresponding selected device state attributes specified in the event message, the rules-based troubleshooting system configured for providing a service notification message as a response to the event and that selectively includes the problem/resolution information for the network device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method of managing a network device, the method comprising:
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outputting, by a monitoring agent in the network device, identifiable configuration information that describes an identifiable configuration of the network device and includes network topology information related to the network device; storing the identifiable configuration information for the network device in a first database configured for storing the identifiable configuration information for multiple network devices; generating, in the network device, a notification message based on an event where device operations monitored by the monitoring agent exceed at least one of a plurality of monitored parameters; requesting, by a troubleshooting resource, selected device state attributes associated with the event from the device based on reception of the notification message; collecting the selected device state attributes associated with the event from the troubleshooting resource by a data collection resource via a secure connection via an Internet Protocol (IP) network, and outputting an event message that includes the selected device state attributes to a rules-based troubleshooting system; determining, by the rules-based troubleshooting system, a presence in a second database of problem/resolution information for the device based on correlating the identifiable configuration information retrieved from the first database and the corresponding selected device state attributes specified in the event message, the second database configured for storing problem/resolution information for the network devices according to respective known configurations; and providing, by the rules-based troubleshooting system, a service notification message as a response to the event and that selectively includes the problem/resolution information for the device. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification