System and method for managing customer productivity through central repository
First Claim
1. A method for organizing customer productivity applications to provide recommendations on product and service offerings relating to aircraft engines using a web-based system including a server system coupled to a centralized interactive database and at least one client system, said method comprising the steps of:
- defining customer productivity applications and users of customer productivity applications, wherein the customer productivity applications relate to an aircraft engine evaluator;
selecting at least one module for each customer productivity application, wherein the at least one module is selected from a group comprising an engine value analyzer and a spare engine calculator;
provide access to the customer productivity applications and associated modules to increase customer'"'"'s productivity, wherein the customer productivity applications and associated modules relate to;
comparing an actual cost of a customer'"'"'s aircraft engine ownership with a projected cost of aircraft engine ownership of a different make using actual Airframer data;
calculating a number of spare engines required for a customer'"'"'s fleet of aircraft;
recommending a customer'"'"'s work scope for a shop visit;
evaluating a customer'"'"'s maintenance program; and
identifying an excess thrust margin of a customer'"'"'s aircraft engine;
populating the selected modules with user input information, wherein the user input information for the engine value analyzer is based on maintenance and reliability costs, and the user input information for the spare engine calculator is based on a customer'"'"'s delivery schedule, a customer'"'"'s fleet utilization, and a customer'"'"'s engine shop visit rate;
generating tools and information relating to the customer productivity applications based on the user input information; and
providing users access to the generated tools and information to facilitate increasing their productivity and minimizing a cost of ownership by analyzing their fleet, perform industry comparisons, and running iterations to develop their optimal performance requirements.
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Accused Products
Abstract
A system and a method for managing various Customer Productivity Applications utilize a web-enabled interactive database to organize, store and retrieve information for the benefit of the customer community to effectively manage the business. The system captures all customers related information and provides on-line, up-to-date information to the users upon request. The system is configured to manage various Customer Productivity Applications to increase the customers'"'"' productivity and minimizes cost of ownership by analyzing the customers'"'"' fleet, perform industry comparisons, and run iterations to develop fleet optimal performance requirements.
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Citations
20 Claims
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1. A method for organizing customer productivity applications to provide recommendations on product and service offerings relating to aircraft engines using a web-based system including a server system coupled to a centralized interactive database and at least one client system, said method comprising the steps of:
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defining customer productivity applications and users of customer productivity applications, wherein the customer productivity applications relate to an aircraft engine evaluator; selecting at least one module for each customer productivity application, wherein the at least one module is selected from a group comprising an engine value analyzer and a spare engine calculator; provide access to the customer productivity applications and associated modules to increase customer'"'"'s productivity, wherein the customer productivity applications and associated modules relate to; comparing an actual cost of a customer'"'"'s aircraft engine ownership with a projected cost of aircraft engine ownership of a different make using actual Airframer data; calculating a number of spare engines required for a customer'"'"'s fleet of aircraft; recommending a customer'"'"'s work scope for a shop visit; evaluating a customer'"'"'s maintenance program; and identifying an excess thrust margin of a customer'"'"'s aircraft engine; populating the selected modules with user input information, wherein the user input information for the engine value analyzer is based on maintenance and reliability costs, and the user input information for the spare engine calculator is based on a customer'"'"'s delivery schedule, a customer'"'"'s fleet utilization, and a customer'"'"'s engine shop visit rate; generating tools and information relating to the customer productivity applications based on the user input information; and providing users access to the generated tools and information to facilitate increasing their productivity and minimizing a cost of ownership by analyzing their fleet, perform industry comparisons, and running iterations to develop their optimal performance requirements. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A customer applications web-site managed by an administrator for organizing customer productivity applications relating to aircraft engines using a web-based system including a server system coupled to a centralized interactive database and at least one client system, said web-site configured to:
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complete customer enrollments such that each individual customer is defined in a centralized database based on individual customer'"'"'s aircraft engine needs and unique identifiers; provide access to a customer productivity application and associated modules to increase customer'"'"'s productivity, wherein the customer productivity application and associated modules relate to; comparing an actual cost of the customer'"'"'s aircraft engine ownership with a projected cost of aircraft engine ownership of a different make using actual Airframer data; calculating a number of spare engines required for a customer'"'"'s fleet of aircraft; recommending a customer'"'"'s work scope for a shop visit; evaluating a customer'"'"'s maintenance program; and identifying an excess thrust margin of a customer'"'"'s aircraft engine; populate the customer productivity application and associated modules with user supplied information; and generate reports relating to the customer productivity application and associated modules based on the user supplied information. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A method for organizing customer productivity applications to provide recommendations on product and service offerings relating to aircraft engines using a web-based system including a server system coupled to a centralized interactive database and at least one client system, said method comprising the steps of:
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defining customer productivity applications and users of customer productivity applications, wherein the customer productivity applications relate to an aircraft engine service evaluator; selecting at least one module for each customer productivity application, the at least one module being selected from a group comprising an engine workscoping wizard and a maintenance evaluator; providing access to the customer productivity applications and associated modules to increase customer'"'"'s productivity, wherein the customer productivity applications and associated modules relate to; comparing an actual cost of a customer'"'"'s aircraft engine ownership with a projected cost of aircraft engine ownership of a different make using actual Airframer data; calculating a number of spare engines required for a customer'"'"'s fleet of aircraft; recommending a customer'"'"'s work scope for a shop visit; evaluating a customer'"'"'s maintenance program; and identifying an excess thrust margin of a customer'"'"'s aircraft engine; populating the selected modules with user input information, wherein the user input information for the engine workscoping wizard is based on a maintenance matrix for a particular engine type and with user requested maintenance requests, wherein the user input information for the maintenance evaluator is based on at least one of technical expertise, cashflow management, program time span, risk transfer products and maintenance program management; generating tools and information relating to the customer productivity applications based on the user input information; and providing users access to the generated tools and information to facilitate increasing their productivity and minimizing a cost of ownership by analyzing their fleet, perform industry comparisons, and running iterations to develop their optimal performance requirements. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification