Voice filter for normalizing an agents response by altering emotional and word content
First Claim
1. A method of adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such method comprising the steps of:
- detecting a content of the oral presentation provided by the agent;
recognizing a spoken word content; and
modifying the oral presentation provided by using a substitute equivalent word if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective, wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent.
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Accused Products
Abstract
A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
40 Citations
37 Claims
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1. A method of adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such method comprising the steps of:
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detecting a content of the oral presentation provided by the agent;
recognizing a spoken word content; and
modifying the oral presentation provided by using a substitute equivalent word if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective, wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such method comprising the steps of:
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detecting a content of the oral presentation provided by the agent;
recognizing a spoken word content of the detected content;
comparing the recognized spoken word content with a set of verbal templates;
substituting an equivalent word with an emotional content consistent with the organization objective if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word; and
modifying the oral presentation provided by the agent using said substituted equivalent word or said removal of the word to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
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14. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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means for detecting a content of the oral presentation provided by the agent;
means for recognizing a spoken word content; and
means for modifying the oral presentation provided by the agent by substituting an equivalent word if an inappropriate word choice is detected or by removing a word if no purpose can be detected in the use of the word to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective, wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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means for detecting a content of the oral presentation provided by the agent;
means for recognizing a spoken word content;
means for comparing the recognized spoken word content with a set of verbal templates;
means for substituting an equivalent word with an emotional content consistent with the organization objective; and
means for modifying the oral presentation using the equivalent word provided by the means for substituting to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
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26. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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a speech processor adapted to detect a spoken word content of the oral presentation provided by the agent; and
a content processor adapted to modify the oral presentation provided by the agent by substituting equivalent words if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective, wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33)
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34. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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a speech processor adapted to detect a content of the oral presentation provided by the agent;
a word recognition processor adapted to recognize a spoken word content;
a comparison processor adapted to compare the recognized spoken word content with a set of verbal templates;
a substitution processor adapted to substitute one of a less objectional word, an equivalent word with an emotional content consistent with the organization objective and a word of a different dialect; and
a content processor adapted to modify the oral presentation provided by the agent using the one of the less objectional word, the equivalent word and a word of a different dialect provided by the substitution processor to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
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35. A method of modifying an emotional content and word content of an oral presentation, such method comprising the steps of:
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detecting the emotional content of the oral presentation;
detecting a spoken word content; and
modifying the oral presentation based upon the detected emotional and word content by substituting an equivalent word if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent.
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36. An apparatus for modifying an emotional content and word content of an oral presentation, such apparatus comprising:
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means for detecting the emotional content of the oral presentation;
means for detecting a spoken word content; and
means for modifying the oral presentation based upon the detected emotional and word content by substituting an equivalent word if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent.
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37. An apparatus for modifying an emotional content and word content of an oral presentation, such apparatus comprising:
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a speech processor adapted to detect the emotional and word content of the oral presentation; and
a content processor adapted to modify the oral presentation based upon the detected emotional and word content by substituting an equivalent word if an inappropriate word choice is detected or removing a word if no purpose can be detected in the use of the word wherein said agent and human target are different and said human target only hears the modified oral presentation and not the oral presentation of the agent.
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Specification