Service impact analysis and alert handling in telecommunications systems
First Claim
1. In a telecommunications network represented by a service model dependency graph having a plurality of components in a set of nested levels indicating upstream and downstream components, the method of handling alerts comprising the steps of:
- receiving one or more alerts for a component;
generating a handle for each received alert wherein said handle includes information about the alert;
generating a component status indicator for the component based on a set of pre-defined rules which rules utilize the component status indicators of downstream components and information from the handles generated from alerts received at the component; and
,associating the results of the rule evaluation, the handles used by the rule evaluation and the component status indicators of the downstream components with the component status indicator for the component.
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Accused Products
Abstract
A system for the prioritization of quality of service (QoS) alerts and the analysis of the impact of such alerts on service uses a service model in which services are broken into one or more service components and sub-components. Creation of a service dependency model, which is driven by different phases of a service, is key to being able to understand how alerts at the lowest level of the network components affect the overall service for which they are but a component. Alerts are assigned a “handle” and a severity level. Rules are defined to be applied to the alerts to create a Component Status Indicator for each component including a handle. As each CSI propagates up towards the top of the service model dependency graph, each CSI gets modified according to predefined rules. A service impact index is created when the CSI is propagated to the top service component. For each service that is impacted, weights (multipler) are defined according to duration of the alert, number of subscribers, number of services, QoS class of the services impacted or other factors defined by user. The weights are used to multiply the SII to obtain the overall impacting index, which is sorted to obtain the priority list. This method can be employed either centrally at a network operations center or in a distributed manner by pre-processing at central offices. Information contained in the handle component of the CSI can be used to perform root cause analysis of the service impacting alerts so as to more efficiently identify and correct problems.
59 Citations
20 Claims
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1. In a telecommunications network represented by a service model dependency graph having a plurality of components in a set of nested levels indicating upstream and downstream components, the method of handling alerts comprising the steps of:
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receiving one or more alerts for a component; generating a handle for each received alert wherein said handle includes information about the alert; generating a component status indicator for the component based on a set of pre-defined rules which rules utilize the component status indicators of downstream components and information from the handles generated from alerts received at the component; and
,associating the results of the rule evaluation, the handles used by the rule evaluation and the component status indicators of the downstream components with the component status indicator for the component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for the handling of alerts in a telecommunications network, wherein the network is modeled as a service model dependency graph having a plurality of components in a set of upstream and downstream levels, comprising:
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a means for receiving alerts at a component of the network; a means for generating a handle in response to each alert wherein the handle provides information about the alert; a rule engine which utilizes the component status indicator of one or more downstream components and the handles generated in response to alerts to generate a component status indicator for each component; and
,a means for associating the results of the rule evaluation, the handles used by the rule evaluation and the component status indicators of the downstream components with the component status indicator for each component. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification